Joseph Kuckuk
Joseph Kuckuk at Russ Darrow Kia of Madison

Joseph Kuckuk | Page 3

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.8
99 Reviews
4.8

99 Reviews

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99 Reviews of Joseph Kuckuk

March 25, 2025

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Employee Rating

Bought car from here & have had good service from all the departments I’ve had to work with. More

by SIMPSON12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

March 22, 2025

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Service and friendliness is always the best in providing the care that my car needs. More

by dandunnavan
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper , Will Akins, Jess Holm

Mar 25, 2025

Russ Darrow Kia of Madison responded

Dan, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

March 22, 2025

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Professional service, we'll explained work, and a good heads up on what will be coming up for my next service. Thank you Joe. More

by CJR7841
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassidy Fancher

Mar 24, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your excellent review! We are so glad that Joseph and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com

March 19, 2025

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Great customer service! Quick and friendly! I will return soon.... trust the work they do... More

by RRAMIREZ196877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper , Will Akins, Jess Holm

Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

March 17, 2025

Dealership Rating
Employee Rating

Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drake Lallas, Eric Pieper , Will Akins, Jess Holm

Mar 17, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

March 13, 2025

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Employee Rating

The problem I brought it in for isn’t fully fixed I’ve had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships More

by Caleb apel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your review. We're sorry your visit didn't go as planned, Caleb, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com

Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your review. We're sorry your visit didn't go as planned, Caleb, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com

March 06, 2025

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Everyone at this dealership was very nice and professional to me, they went above and beyond to make sure my issue with my car was taken care of. More

by esther.hambach17
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Recommend Dealer
Yes
Mar 07, 2025

Russ Darrow Kia of Madison responded

Thank you, Esther, for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

February 28, 2025

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My advisor was very professional. He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was v More

by JNLZWITTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

February 19, 2025

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Employee Rating

They take great care of my car being serviced and everyone is great to deal with. More

by Gina Sallstrom
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joseph and our team, and we look forward to working with you again. Drake Lallas drake.lallas@russdarrow.com

February 16, 2025

Dealership Rating
Employee Rating

Had my vehicle for over 2 months. First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles a More

by cmorel6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cassidy Fancher

Feb 19, 2025

Russ Darrow Kia of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com

Feb 19, 2025

Russ Darrow Kia of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com

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