Joseph Perry

Big difference when I buying mi first car this way came back make business now I think about back make business now I think about More

by CORTESOSCAR2876 Verified Customer Verified Customer

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Very clean and ran by great people. Went through all my possible options and payments without pushing or up selling me on pointless protection plans Went through all my possible options and payments without pushing or up selling me on pointless protection plans More

by ANDROO50 Verified Customer Verified Customer

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Good experience, I did purchase a vehicle - RAV4 from them. Overall I would recommend Mr. Mo Afzal. them. Overall I would recommend Mr. Mo Afzal. More

by MAYAKAL Verified Customer Verified Customer

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Avoid this place at all costs! Refrain from doing business with this dealership, particularly with Manager Joseph Perry. My son and I leased a 2019 TRD PRO from this very dealer Refrain from doing business with this dealership, particularly with Manager Joseph Perry. My son and I leased a 2019 TRD PRO from this very dealership three years ago (Connor Rohrman was our salesman). Having no idea how the market would play out, I insisted at the time he purchase GAP Insurance to protect himself from standard depreciation in the event of a total loss. Little did we know how the market would change to our advantage! On Friday, 11/25/2022, we went in to either purchase a new car or buy out the lease. GM Joseph Perry thought he could unilaterally change the terms of the lease-end contract. He quickly learned from me he could not and that made him angry. I later learned his and Oakbrook Toyota's actions are a direct violation of Toyota Financials Agent's Agreement with the dealership (lease-end buyout). I spoke with Tanesha, a representative from Toyota Financial yesterday and they were very interested in what occurred. They will be contacting Rohrman Group to discuss the matter in detail. She spent over 30 minutes on the phone with me, capturing as much detail as possible. Joseph Perry stated he could pretty much do as he pleased, adding "I am in business to make money and I can do what I want." My son challenged them to explain three egregious, discrepancies in what we knew versus what he felt he could do, including “items” not included in the contract both they and we had in our respective possession. When they were confronted with these blatant inconsistencies, Mr. Perry and several of his colleagues became defensive, argumentative, and rude. It got worse when they knew we were pre-approved for a car loan through USAA and had the nerve to question whether they could take payment from USAA. Huh???? Aside from being an insurance company for veterans such as myself, they are also a financial institution backed by the FDIC. Why wouldn't they take payment from them? Because they realized they didn’t have a relationship with USAA and could not benefit in any way, that's why! To back up our claim of blatant disrespect, we happen to have the representative from USAA listening in on the conversation who commented on how poorly we were treated. When they finally realized their “strategy” wasn’t going to fly, they asked us to leave and refused to honor the lease end agreement; Again, a potential violation as an Agent of Toyota Financial. On our way out the door, my son had a few choice words for them at which time Joseph Perry became upset and made extremely unprofessional references I don’t feel a need to share on this site. I believe you are all getting an accurate picture. If you want to be treated fairly and not get taken, stay away from this place at all costs! This place is rated 9th in Toyota Dealerships in the Chicago area. Joe Perry and what I believe to be deceptive practices rampant with this dealership are the reason. Caveat Emptor! (Let the buyer beware!). This place wouldn’t even adhere to a previously signed contract issued by them and signed by me with a courtesy handshake. Would you trust any dealership who attempted to renege on a mutually signed. pre-determined lease-end buyout? Think long and hard before entering this establishment. More

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It’s been the best one I been to and will continue to go to I highly recommend this dealer and highly recommend Ed to I highly recommend this dealer and highly recommend Ed More

by PEDROMALDONADO.ARIMONT Verified Customer Verified Customer

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Joe Perry is a great sales manager I like how easy the process can be when you have the right people in the right place. Bill H. and Donroy are truly professional at their craft. Good job everyone! process can be when you have the right people in the right place. Bill H. and Donroy are truly professional at their craft. Good job everyone! More

by DOLJOETWO Verified Customer Verified Customer

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My used 2021 Sienna is wonderful (I was a GM loyalist until they stopped making minivans; this is my first Toyota, and so far it is serving me well)! Also, the Service Department here has been great! Bu until they stopped making minivans; this is my first Toyota, and so far it is serving me well)! Also, the Service Department here has been great! But this rating request came immediately after my vehicle purchase, so my rating pertains only to the Sales Department. I am not satisfied with my purchase experience, and I think the salesman has no integrity, even lacking concern for the safety of his customers. Read on to learn more. Donroy was quick to greet me as I walked into the building for the first time. Unfortunately, due to the supply chain shortage, there was only one of the vans I requested to see still available on the lot, even though there were a few others posted online. I was glad to learn the one I was most interested in was still available. We took it for a test drive. I asked if I'd be able to take it home to let my wife see it, check the fit in the garage, etc. Last time I purchased a vehicle, I was allowed to take it home overnight and to have my own mechanic inspect it. This time, I wasn't allowed to go anywhere without Donroy accompanying me. Upon return to the dealership, I asked for the out-the-door price. Of course, taxes and fees would be added. But also were a subscription, a warranty, and financing insurance. The manager was called in to explain that the market is tight, vehicles are expensive, and there was no wiggle room in the price. He did remove the unwanted warranty from the final price, but nothing more than that. I left to compare with other vans for sale in the area. But the limited supply meant I had few options. I feel like the dealers are taking advantage of the short supply in order to price-gouge their customers, knowing there is little the customers can use as bargaining chips. I bit the bullet and returned with my wife, and we signed the papers. When Donroy handed us the key, I said, "only one?" He said he would order the second one, and when it came in, they would call to set up an appointment to program it. That was the beginning of my hassle. The next day my wife noticed a little chip in the windshield, almost hidden from the driver's seat by the mirror. I called Donroy, and he said they could fix that when they gave us the second key. So we left for our summer vacation. Before returning home, we stopped to fill up with gas, and we briefly noticed an odd sound. We didn't notice it again until we were in the driveway. Turns out a piece of plastic had come loose and was dragging underneath the van. Called Donroy, and he said to text a picture. He replied, "Cool." Knowing it wasn't an urgent repair, I suggested it could wait until the key had come in. No reply. During that call I had also asked if there was any update on the key order. He had no update for me. Then we noticed something odd with one of the tires. I inspected more closely and discovered a TIRE PLUG had been used in the SIDEWALL of the tire!!! I knew that was a SERIOUS SAFETY ISSUE. I called Donroy, and he refused to do anything about it, simply arguing that the vehicle had passed the inspection, so there couldn't possibly any safety concerns. I admitted that maybe I was wrong, but I did more research, and clearly IT IS A SAFETY CONCERN. Donroy basically ghosted me at that point. I tried calling the manager, but nobody replied to my message. Then I talked to the receptionist who said I should try talking to the Service Department, and there began my interaction with them (as I said above, they've been great to me). Service scheduled me to have the vehicle looked at. The service representative acknowledged that I shouldn't be driving much on that tire. They ordered a new tire and a new plastic piece to replace what fell off the bottom of the van. I had to delay a vacation departure in the meantime, but the Service Department had both the new tire and plastic piece on my van by late afternoon the next day. Meanwhile, I'm told that there is no key on order for me. Service isn't allowed to order that for me without Sales' approval, so I have to go talk to Sales. Donroy is a little shocked to see me, when I approach him upstairs. I mention that I'm in for service, and there's no record of the key order he said he would place when we purchased the van. He tells me to have a seat in the lobby, while he investigates. His manager briefly steps into his office while I'm waiting. Donroy emerges with the piece of paper that Service needs, while claiming that the key was ordered. A flat out lie, as best as I can tell. Upon returning downstairs to Service with the paper, the order for the key was quickly placed. But I'm told nothing can be done for the windshield chip without Donroy's approval. When the key comes in, I called Donroy to schedule a repair for the windshield. I know this is a novel, but if you recall, he told me that could be done when the key (which he apparently never ordered) would come in. But now that the key has arrived, he denies their responsibility to fix the chip. Yes, truly that chip could've happened on my first drive home from the dealer, but I didn't notice anything hit my windshield. And he had told me they would fix it. Nevertheless, what can I do now to make that happen? The cost of fixing the chip, the cost of a new tire, etc. Tiny compared to what I spent on the van. Nothing that will break the bank for me. But it's the principle of the matter. I don't like to spread bad news about others, preferring instead to work out a difficulty one-on-one and then leave hurts in the past. But in this case, when the man (or maybe the whole department?) refuses to honor his word, or in the case of the tire, has no qualms about the lives that may be in danger from a faulty part that he sold--SHAME on him! Yet never even a hint of remorse in his voice, but only an ungentlemanly annoyance. I don't care about the money. But integrity and honor mean something. If he can't acknowledge his errors and aim to improve his practices, then he doesn't deserve to be in his job, especially if somebody else might be hurt by his carelessness. More

by COEMGENUS.CUSTOS Verified Customer Verified Customer

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Good experience! Knowledgeable and helpful sales person J. No xx. In and out. Finance issues was fixed by sales manager! Knowledgeable and helpful sales person J. No xx. In and out. Finance issues was fixed by sales manager! More

by G I V Verified Customer Verified Customer

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Donroy was extremely helpful with the purchase of my vehicle! Nearly a month later and I’m still more than content! vehicle! Nearly a month later and I’m still more than content! More

by KIRKLYN Verified Customer Verified Customer

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I purchased a car a while ago, it was my first time purchasing brand new from a dealer and they were dishonest. I walked into the finance room with a number different than what the salesman had said. I purchasing brand new from a dealer and they were dishonest. I walked into the finance room with a number different than what the salesman had said. I don’t want to mention the salesman name because I really don’t want any negativity towards them but it’s really disappointing. I was looking for an email and came across an email for a review request, that’s why I’m posting now. More

by AMMARY93 Verified Customer Verified Customer

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