Joseph Russo | Page 22

This was a pleasant experience. We still have some of our options waiting on a back order so not fully closed but we liked Allie and Joe and the effort to find a new car quickly fo We still have some of our options waiting on a back order so not fully closed but we liked Allie and Joe and the effort to find a new car quickly for us. I do think trade in of our Lexus was too low ... but I did not negotiate. Just wanted to wrap up and close deal. The value of the Costco program was not fully clear to us. Although, frankly, had we not gone to Costco I doubt we would have found Subaru Wickliffe and we rather liked the group. Now to see how long term goes! More

by AKUHEL Verified Customer Verified Customer

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Start here! Safe yourself days of headaches. James (sales), Joe (manager), and Rich (finance) are a cut above the rest. The sales process was better than the oth Safe yourself days of headaches. James (sales), Joe (manager), and Rich (finance) are a cut above the rest. The sales process was better than the other seven dealerships I worked with. So safe yourself time and start with KG Subaru in Wickliffe. Here’s additional context: I started looking at Toyotas but came away unimpressed with the vehicles and the dealership I visited. It was almost as if no one really cared to sell cares. Then I moved on to Hondas (had an Odyssey). I visited one dealership (hardcore selling tactics) and emailed two others. The dealership I visited didn’t seem to care much about me after I walked out the doors. They weren’t eager to return my communication or work with me on any figures. It felt like they just wanted to find the folks willing to do a fast deal as opposed to helping folks find the right deal (with add ons in the quotes, which weren’t asked for). The other two that I dealt with solely through email came off as highly unprofessional (I get that email isn’t a preferred method for car dealers, but with work, I needed to rely on it). On to Subaru. Maybe it was just coincidence, but I dealt with three dealerships and all were better than the other manufacturers. After I already had a great deal in place at another dealership, I took a last minute chance on Ken Ganley in Wickliffe (through email). James dealt with me through email. Finally, someone that could effectively communicate and someone that seemed courteous and respectful. Eventually, I also emailed with Joe, who asked me to call. I hesitated as I was swamped at work and really was at my limit in dealing with the pushy sales tactics of ‘managers’. However, I took a chance and am so glad I did! We each talked through the numbers that we came to and within seconds, settled on a great price! I was at the dealership in 30 minutes, a little worried the hospitality would have ended over the phone, but James was awesome walking me through everything and having the car ready to go! Rich was great with the financing and Joe was just as great in person as he was over the phone. Oh, and they gave me what I needed to make a trade in work! Icing on the cake! Thanks KG Subaru of Wickliffe! You earned a repeat customer! More

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This dealership is staffed by a team of dedicated customer oriented consummate professionals. They have an incredible work ethic and navigated me through car buying in an unprecedented manner. customer oriented consummate professionals. They have an incredible work ethic and navigated me through car buying in an unprecedented manner. More

by Linda Verified Customer Verified Customer

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They were wonderful! Super nice and helpful. Very knowledgeable about their cars! They seemed like a family! Super nice and helpful. Very knowledgeable about their cars! They seemed like a family! More

by ANGEL45 Verified Customer Verified Customer

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Every individual I had the opportunity to speak with at this dealership was helpful, kind, and willingly answered any questions I had. This was my first car that I financed in my own. Everyone was very pat this dealership was helpful, kind, and willingly answered any questions I had. This was my first car that I financed in my own. Everyone was very patient and kind! More

by MRG1 Verified Customer Verified Customer

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Very easy to work with! Got me the car I asked for, and a great deal! Got me the car I asked for, and a great deal! More

by NATE40 Verified Customer Verified Customer

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Everyone was so friendly, knowledgeable, professional, and supportive during the purchasing process!!!! I highly recommend Ken Ganley Subaru !!!!!! and supportive during the purchasing process!!!! I highly recommend Ken Ganley Subaru !!!!!! More

by DRIVELIKECRAZY Verified Customer Verified Customer

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The staff was super nice and worked hard to get me in a new car new car More

by JP3QD Verified Customer Verified Customer

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Hands down, the BEST experience I have ever had buying a car! Joe, Jeff and Mike were amazing to work with and made the entire experience so easy! car! Joe, Jeff and Mike were amazing to work with and made the entire experience so easy! More

by JENWAKELIN Verified Customer Verified Customer

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The Subaru team at Ken Ganley were great! Joe helped me find the car I wanted, he did a great job of making it a great experience along with Brandon, Brandon helped me with all the necessar Joe helped me find the car I wanted, he did a great job of making it a great experience along with Brandon, Brandon helped me with all the necessary paper work ,he was extremely detailed going over all the features,they made you feel welcome from the first call with Joe, and continued the hospitality going in the dealership with Joe, Jason and also Rich that helped with the financing! Awesome Subaru Family @ Ken Ganley! Happiness overload! More

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