Joseph Saviano
Joseph Saviano at DCH Academy Honda

Joseph Saviano | Page 8

Service Advisor

DCH Academy Honda

1101 U.S. 9
Old Bridge, NJ 08857

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81 Reviews
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81 Reviews

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81 Reviews of Joseph Saviano

February 27, 2021

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Employee Rating

I was told approximately 1 hour. I waited for 3 hours. Just to get an tire replacement. And tried finding a hole in the rear tire which apparently took them 40+ minutes just to realize there is no hole. More

by Raphael.A.Sheikh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 01, 2021

DCH Academy Honda responded

Raphael, Thank you for providing feedback on your last visit and for bringing this to our attention. I am concerned about your comments and would like to get in touch with you to discuss this matter further. At your convenience, please contact me at sbreeden@dchusa.com. I look forward to hearing from you and hopefully making amends. Best, Steve Breeden, Fixed Operations Director

Mar 02, 2021

Raphael.A.Sheikh responded

Please let me know. What would you like to do? I’m confused. I’ve stated exactly what happened. This is exactly what happened. I was told approximately 1 hour. It took 3 hours. Not only that. 40 minutes to figure out where the hole was for a rear tire :/ and it wasn’t found... I don’t know what else I need to say. How does someone take 40 minutes to figure out if there’s a hole or not. Doesn’t make any sense to me. All you need to do is put soap + water on the tire and spin it until the bubbles form. There’s the hole. So I don’t know what else needs to be said here. But thanks for trying. Wasting my time is unacceptable.

February 16, 2021

Dealership Rating
Employee Rating

Representatives explain the work to be done, the wait time and answer any other questions you may have.The process is always organized and clear. More

by J.O.W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heidi Santos

Feb 17, 2021

DCH Academy Honda responded

Thank you for the excellent feedback!

February 09, 2021

Dealership Rating
Employee Rating

Jenna was great! She was super friendly and honest about my cars needs. She made it easy and painless. Definitely happy with their customer service! More

by Jenniro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominick Garretson, Jenna Loeber, Heidi Santos

Feb 10, 2021

DCH Academy Honda responded

Thank you for the awesome review! We will share your kind words with Jenna and look forward to assisting you again.

January 27, 2021

Dealership Rating
Employee Rating

Excellent service. Joe explained all the work that will be done and also recommended to get couple of things done as well. My experience was great!!! More

by M Fahim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heidi Santos

Jan 27, 2021

DCH Academy Honda responded

Thank you for the 5-star review!

January 26, 2021

Dealership Rating
Employee Rating

I love my car to maintain professional way and as per my experience at service department with Mr. Sylwester and Mr. Joseph is all time Best. Their qualitative assistance gave me best satisfaction weather t More

by Best Service by Sylwester Brulinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sylwester Brulinski

Jan 26, 2021

DCH Academy Honda responded

Thank you for the five-stars. We will let Sylwester and Joseph know you had a great experience.

January 14, 2021

Dealership Rating
Employee Rating

They provided great service and addressed all my concerns. Smooth drop off and pick up. Friendly staff. I as very satisfied with the overall experience. More

by mamedrst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heidi Santos

Jan 14, 2021

DCH Academy Honda responded

Thank you for the 5-star review!

January 13, 2021

Dealership Rating
Employee Rating

Been dealing with Academy Honda for more than 20 years both buying and servicing my cars there wouldn’t go anywhere else all great people i always refer family and friends More

by Oldbear1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sylwester Brulinski , Heidi Santos

Jan 13, 2021

DCH Academy Honda responded

Thank you for the 5-star review!

January 05, 2021

Dealership Rating
Employee Rating

Hi - I have been going to AcademyHonda for about 30 Hi - I have been going to Academy Honda for about 30 years.. Ihave purchased 6 vehicles and always Had a pleasant experience. My recent service visi More

by Arlene.gal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sylwester Brulinski , Heidi Santos, Chris Mah - technician

Jan 05, 2021

DCH Academy Honda responded

Thank you for the 5-star feedback! We truly appreciate your business and your loyalty!

December 11, 2020

Dealership Rating
Employee Rating

Very satisfied with our experience from the woman who greeted us to Carlos Gil, our Sales Consultant He treated us like family and went above and beyond in getting us what we wanted today. He’s a WINNE More

by lmancusi508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Andrade, Carlos Gil

Dec 13, 2020

DCH Academy Honda responded

Thank you for the positive feedback! We are so glad you had a great experience here at DCH Academy Honda!

November 18, 2020

Dealership Rating
Employee Rating

Great customer service!! I received a report for the updates of my car’s filter and oil change, which was quickly done. I will come back again. More

by afc1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Enrique Castaneta, Amber Rose Brown , Heidi Santos

Nov 20, 2020

DCH Academy Honda responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

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