Josh Barbour

Capital Ford of Wilmington 390,000 views on a YouTube that describes how your employees at Carolina Collision stole my car and your refusal to sit at the table of reason to discuss my loss and the part y that describes how your employees at Carolina Collision stole my car and your refusal to sit at the table of reason to discuss my loss and the part your company played by negligence, lack of security, incompetence and hinderance/delay of police investigation. I was silent and discreet about what happened for 3 months in hopes that you would continue to provide excellent customer service as in the past. But the Owner's son Josh seemed to become a little abrasive and stated Capital Ford's insurance company made a deal with my finance company to pay the fair market value of the car which still leaves me upside-down and owing over $2000. So, is it fair that You steal My car that was modified and that I made over $20,000 in monthly payments on and then I still owe $2000+? Where is the justice? Justice will eventually come. The question is this: Capital Ford, are you willing to allow this to continue to play out in the court of public appeal and allow your public reputation to be negatively impacted? Or would you rather it to stop by sitting at the table or reason? The choice is yours. Looking at the Way things are trending, I am in no rush. This may be a great story for Frances Weller of WECT News to look into. FORMAL PUBLIC COMPLAINT Capital Ford, I am writing to formally lodge a complaint against Capital Ford and its Carolina Collision Division regarding the theft of my 2021 Mustang GT from your property. The incident occurred between Monday, November 27th, and early Tuesday morning, around 4:30 am. I assert that the circumstances surrounding the theft strongly suggest that it was an inside job facilitated by an employee of Capital Ford. The evident criminal negligence and the subsequent hindrance of the investigation are deeply concerning. It is particularly alarming that Capital Ford failed to report the theft or the disappearance of my vehicle for three days after its discovery missing. Several critical facts surrounding the incident support my claims: 1. *Lack of Security Measures*: My vehicle was left parked out front, rather than in a secure area inside or behind a gate, making it vulnerable to theft. 2. *Delayed Reporting*: Capital Ford did not report the theft or missing vehicle until three days after it was discovered missing, which hindered the investigation and recovery efforts. 3. *Professional Master Reset*: At 4:00 am on Tuesday morning, there was a professional master reset of the car's computer and modem tracking system, raising suspicions of deliberate tampering to hinder tracking efforts. 4. *Absence of Surveillance Evidence*: Despite the presence of security cameras and potential GPS tracking, there is a conspicuous absence of video evidence or tracking data pertaining to the theft. 5. *Inadequate Parking Arrangements*: According to a service employee, my vehicle was parked illegally in a handicapped space, approximately 10-15 feet away from the front door. Leaving the vehicle in such a position without proper security measures in place raises questions about the handling of customer vehicles and the lack of foresight regarding potential risks. The circumstances strongly suggest complicity or, at the very least, gross negligence on the part of Capital Ford and its Carolina Collision Center. The lack of proactive measures to safeguard customer vehicles and the subsequent mishandling of the situation are deeply troubling. In light of the gravity of the situation, I will request that the appropriate authorities thoroughly investigate this matter. Should the Magistrate find sufficient evidence to pursue this case in criminal court, I will implore them to proceed accordingly with the full power of the law. Alternatively, if the courts determine that this matter falls within the purview of civil litigation, myself and my legal representation are fully prepared to file a civil suit against Capital Ford More

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Doug and Josh Barbour are the very best the the business. I'm buying whatever these guys are selling. I'm buying whatever these guys are selling. More

by CBOOTH4 Verified Customer Verified Customer

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This is an excellent place to purchase a new vehicle. Ask for Nick Law, their Sales Manager as he can get it done for you. Ask for Nick Law, their Sales Manager as he can get it done for you. More

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It usually takes 2/3 hours to buy a new car, I was very well taken care of during that time by Hunter well taken care of during that time by Hunter More

by HARVEY12 Verified Customer Verified Customer

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Outstanding service in. every department. Very friendly staff, from sales, to the parts, to the service staff. Staff was very knowledgeable about detail any vehicle that may every department. Very friendly staff, from sales, to the parts, to the service staff. Staff was very knowledgeable about detail any vehicle that may be on the lot eve thought it may not be a ford brand. My time spent at Capital ford was first class from start to finish. More

by SIDCAUSEY Verified Customer Verified Customer

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A business that knows how to make sure customers get what they want and everyone involved cares about what they do! they want and everyone involved cares about what they do! More

by Rmccarth1 Verified Customer Verified Customer

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Only issue was wiper motor was replaced and tech didn't test and wipers were way out of alignment test and wipers were way out of alignment More

by THELOVETTS4 Verified Customer Verified Customer

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Always first rate customer service! I’ve serviced 3 vehicles here exclusively over the past 7-8 years and will never go anywhere else. Always honest, timely & reliable. I’ve serviced 3 vehicles here exclusively over the past 7-8 years and will never go anywhere else. Always honest, timely & reliable. More

by VTWADE85 Verified Customer Verified Customer

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This is dealership is outstanding and is professionally run. The management team treats you like family. I have purchased over 15 vehicles form this dealership and they have my business for life. run. The management team treats you like family. I have purchased over 15 vehicles form this dealership and they have my business for life. More

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I brought my vehicle in for an oil change tire rotation and to get my tires replaced as I was told last time they were under warranty and had to drive more on them. I received my car back 2 days later beca and to get my tires replaced as I was told last time they were under warranty and had to drive more on them. I received my car back 2 days later because of an issue with my transmission that I had no clue about. Told my tires are not covered and when I got the vehicle back the tires were not rotated. I had Joe yelling at me when I asked questions then when I pick my vehicle up I had Jennifer yelling at me and telling me to “shut up” multiple times. I had other associates yelling at me. Prior to this I had called Nick Chinn to discuss the issue with the tires he tells me too bad you should have done them last time. When I explained what Joe had told me he started getting nasty. Now my vehicle has a check engine light on when it was not on prior to arriving at Capital Lincoln. I was told get off the property when I asked to see what work was done and time if I keep asking questions they will call the police. I’ve never been treated as rude as this in my life. The staff is horrible and I plan on following through with Ford/Lincoln about this as the dealership does not want to address the issues. Horrible service and attitudes if there were negative stars available I would give them More

by JMAR8864 Verified Customer Verified Customer

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