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Josh Bruce
Josh Bruce at Ken Ganley Toyota Pittsburgh

Josh Bruce | Page 14

Assistant Service Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8
561 Reviews

Dealership Experience

7 yrs, 10 mos

4.8

561 Reviews

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561 Reviews of Josh Bruce

November 09, 2025

Dealership Rating
Employee Rating

I brought my Toyota Corolla Cross for an inspection and oil change. My front seat needed adjusted and he showed me how to do that. I also had my car washed after the inspection was completed. More

by DAISY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis

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Nov 09, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh. We look forward to having you as one of our valued customers for many more years to come!

November 07, 2025

Dealership Rating
Employee Rating

Great service department with great service adviser who helped me with radio questions on how to remove unwanted station presets More

by BOSCO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 04, 2025

Dealership Rating
Employee Rating

Great service, short wait time considering the work involved. Looks like the brake noise issue I was having, has been remedied. More

by AJSPGH
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce

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Nov 05, 2025

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Nov 05, 2025

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2025

Dealership Rating
Employee Rating

Phone calls to service department not answered. Messages left for service not answered. Salesmen do not know the Toyota App used for electric vehicles! I had to work so hard to get my car serviced More

by JWJUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Sylvis , Lisa Onderko

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Oct 24, 2025

Ken Ganley Toyota Pittsburgh responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Oct 24, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 20, 2025

Dealership Rating
Employee Rating

We were never pressured for the sale. They kept us updated on the delivery and all the extras were there at pickup. More

by HHICKS4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jared Fleming, Danilo Aviles

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Oct 20, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 18, 2025

Dealership Rating
Employee Rating

Purchased tires. The tires were defective. Steve did a great job resolving the problem & getting me back on the road the same day. Really appreciated how he worked to More

by Darleneturkall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis

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Oct 18, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 17, 2025

Dealership Rating
Employee Rating

Josh kept me informed and updated throughout the process. I would recommend to friends and family. More

by TONGELMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota Pittsburgh.

October 15, 2025

Dealership Rating
Employee Rating

Appointment for 100K service online and while checking in, walked out with oil change citing lack of time. Oil change wasnt competitive either, was advised to go another local dealership that was! More

by girishgreenidge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Sylvis , Lisa Onderko

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Oct 18, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 11, 2025

Dealership Rating
Employee Rating

I don’t know 15 words. People were very courteous. Coffee machine was out of regular coffee More

by SPREKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis , Lisa Onderko

Report | Print
Oct 12, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 08, 2025

Dealership Rating
Employee Rating

Was quick in and out. No long wait. And everyone was very nice and pleasant. More

by MARGFED
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 08, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh. We look forward to having you as one of our valued customers for many more years to come!

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