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Josh Bruce

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Josh Bruce

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Josh Bruce | Page 28

Assistant Service Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8

283 Reviews

Overview Reviews (283) Inventory (76)

Dealership Experience

5 yrs, 8 mos

4.8

283 Reviews

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283 Reviews of Josh Bruce

January 26, 2021

Dealership Rating

Employee Rating

In the service area, you need to follow up on the people that take your call. Some tell you they will call you back and don't. Others go beyond to help you. that take your call. Some tell you they will call you back and don't. Others go beyond to help you. More

by KIPPER1962

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Steve Sylvis, Lisa Onderko

Helpful 0

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Jan 28, 2021 -

Ken Ganley Toyota Pittsburgh responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Thank you for your time.

Jan 28, 2021 -

KIPPER1962 responded

I just leased a 2020 Tundra in August. The protectors on the edge of the doors came off. I called got the first degree on mileage, length i had it even though i explaned it when i first started speaking. So i had to repeat it all. Then Josh told me it would take a week and he would call back. Well i have just moved so time was not something i focused on. After over two weeks I called back. Spoke to a woman right now i can not recall her name. Well i got excuses about Josh not bringing there and she would look it up and see if it was even ordered and would call me back. Well a few weeks went by. I was in the area and called to see what was going on. This gentleman said the parts where in and come right in. So i get there, having issues on trying to get the truck into the garage due to so many cars in the area and i had no idea where to take the vehicle. Then the opposite garage door opened i got the truck in and had no idea where to go or who to talk to. Finally i stood at the door way where three people looked up and said nothing but was talking to each other. Finally the rude woman said can i help you. I explained everything and was told to come in. I realized by her voice it was the woman i spoke to on the phone. She gave me excuses they are short handed and she hasn't had time to call me. Told me to go and sit down, again i had no idea where to go and told when they get to it they will do it. So we figured out where to go. We seen Gary the gentleman we leased the truck off of. Explained to him that the service department is terrible and if i knew that i would have never leased the truck there. He was upset directed us to this woman that we explained everything. She was very compassionate. Went in to get the boss of service but he wasn't in. Had us have a seat. A bit later she came over and said they tried to repair it but it kept coming off. So the offer she made was when the part comes in they would come to my home pick up the truck, fill up the tank, they had to take the truck to collision to repair the door guards since the people at your shop was not able to do it correctly. So we agreed. Within that week i was washing the truck and seen the back doors were coming off. So we called and she said that they would take care of it. Within a few days they came out and did as promised. The gentlemen, was great to deal with that came out and got the truck. I havent went out to many times so i hoping that everything is ok on the truck. So now you have it, this is what happened. Overall the job got done three months after I called. Now we are not happy about your service team.

January 14, 2021

Dealership Rating

Employee Rating

I always have a pleasant experience. Special thanks to Josh and everyone involved. As a healthcare worker, I was highly impressed with the cleanliness and everyone wearing masks during this pandemic. Josh and everyone involved. As a healthcare worker, I was highly impressed with the cleanliness and everyone wearing masks during this pandemic. More

by LoriA501

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Jan 14, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words for Josh and the team, and for taking the time to leave us this wonderful feedback!

January 10, 2021

Dealership Rating

Employee Rating

Ken Ganley Toyota will give you a bad trade-in value on your vehicle. You must negotiate to get a fair* price. Their salespeople will lie(omit the truth) to increase profits. Additional salesperson will tr your vehicle. You must negotiate to get a fair* price. Their salespeople will lie(omit the truth) to increase profits. Additional salesperson will try to upsell you on other important features at the end of your consultation, with the ability to set his own prices. The new* vehicle was very dirty on the inside, even know they claimed it was detailed. The service is slow, but not bad. Car wash has been down for months, despite that being a highlighted feature of the sale. Hidden fees discovered after purchase. More

by toyota.reviewer

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Justin Yelling , Scott Masters, Steve Sylvis, Lisa Onderko , Tony Brashear, Joe Brooks Jr.

Helpful 0

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Jan 11, 2021 -

Ken Ganley Toyota Pittsburgh responded

We would like to start by apologizing for the cleanliness of your new vehicle. This is not acceptable and we would like to offer a free inside and outside professional detail at any time to make that right. The car wash has been unfortunate as we ordered the parts to fix back in September but due to covid-19 delays we are still waiting for them, we hope to be up and running soon. Overall we aim to give a fair appraisal on any customer trade which is why we partner with Truecar.com to arrive at appraisal figures. We understand this is not always 100% satisfactory and if we mishandled that aspect of the deal We promise it was not our intention and we're sorry we have left you feeling like you had to fight for things. Our General Manager Justin Yelling would like to offer his contact information as well to learn more of your experience and to make sure we correct our mistakes and provide a better experience moving forward. Thank you for your feedback and we look forward to providing a great experience moving forward. Jyelling@ganleyauto.com 412.469.3000

January 07, 2021

Dealership Rating

Employee Rating

I am giving this rating because I felt valued as a customer and I was treated with the utmost respect during all phases of the buying process. This is the first Toyota we have purchased and felt good customer and I was treated with the utmost respect during all phases of the buying process. This is the first Toyota we have purchased and felt good about our decision to buy at this dealership. More

by Cdpopp

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Shaun Muldoon, Ratana Ny

Helpful 0

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Jan 08, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota, your feedback and rating mean a lot to us. We're glad to hear that our team provided such an excellent experience, and we hope to see you again!

December 31, 2020

Dealership Rating

Employee Rating

Josh got my defective edge guards replaced.... Now if only someone would get my registration fixed.... PennDot says my plate is still registered to my Camry that I traded in..... only someone would get my registration fixed.... PennDot says my plate is still registered to my Camry that I traded in..... More

by M.B

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Jan 02, 2021 -

Ken Ganley Toyota Pittsburgh responded

Thanks for sharing your thoughts about your experience with Ken Ganley Toyota. Please reach out to us, so we can get registration figured out. We appreciate your business and hope to see you again soon!

December 29, 2020

Dealership Rating

Employee Rating

My RAV4 was serviced promptly on the scheduled time of my appointment. The work performed was as discussed and the brake service that was needed to pass inspection was done quickly. appointment. The work performed was as discussed and the brake service that was needed to pass inspection was done quickly. More

by JSESTOKAS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Dec 29, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything Josh or out team can assist you with in the future, please let us know.

December 27, 2020

Dealership Rating

Employee Rating

Great service with pleasant and caring personnel. Always available to meet the needs of the vehicle owner in every detailed way possible in every department available to meet the needs of the vehicle owner in every detailed way possible in every department More

by DMRIEHM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: John Fera, Doug Hirsh , Tony Brashear, Richard Clausen

Helpful 0

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Dec 27, 2020 -

Ken Ganley Toyota Pittsburgh responded

Hello, Thank you so much for your excellent review! We are so glad that Doug, Tony, and our team had the opportunity to work with you, and we are thrilled that you found your experience to be " Great service with pleasant and caring personnel". We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 14, 2020

Dealership Rating

Employee Rating

Whether sales or service my experiences throughout have been great! I highly recommend, as well as will continue to purchase from Ken Ganley... Thank you! been great! I highly recommend, as well as will continue to purchase from Ken Ganley... Thank you! More

by HEATHER58

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Steve Sylvis, Lisa Onderko , Tony Brashear

Helpful 0

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Dec 15, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you, Heather, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota, we look forward to having you as one of our valued customers for many more years to come!

December 08, 2020

Dealership Rating

Employee Rating

very good servivice . very nice service people. the service I had was done very quickly. I will be back for servive next time when needed service I had was done very quickly. I will be back for servive next time when needed More

by FMESSINER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Steve Sylvis, Lisa Onderko , Tony Brashear

Helpful 0

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Dec 08, 2020 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 30, 2020

Dealership Rating

Employee Rating

Always fast and reliable service. All employees are very kind and offer to help any way they can. Have a great Christmas and Happy New Year! kind and offer to help any way they can. Have a great Christmas and Happy New Year! More

by ASKSMITH2

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Dec 01, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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