Josh Cash | Page 20

Prompt, courteous, and quality work. Complimentary car was a God-send! Clean, well supplied waiting area Complimentary car was a God-send! Clean, well supplied waiting area More

by SHARIsCOFFEE Verified Customer Verified Customer

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Had an appointment for 3 PM and waited 2. 5 hours for an oil change. Service advisor said the cabin air filter would be changed and as far as I see on the papers and video, it was not changed. 5 hours for an oil change. Service advisor said the cabin air filter would be changed and as far as I see on the papers and video, it was not changed. Should have been offered a tire rotation and was not. Did not feel like personal service or any concern for my schedule. More

by SFURGANG Verified Customer Verified Customer

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Minor service takes forever. One can have an appointment but it has nothing to do with when the car service will occur. It is just not practical to spend the time waiting for se One can have an appointment but it has nothing to do with when the car service will occur. It is just not practical to spend the time waiting for service when it can be provided elsewhere in a more timely fashion. More

by CATHY.LAYTON1 Verified Customer Verified Customer

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My car sat for 1 hour before it was even moved from check in. I came for an oil change and it 2 hours. Even a BMW oil change shouldn’t take 2 hours in. I came for an oil change and it 2 hours. Even a BMW oil change shouldn’t take 2 hours More

by bbaker114 Verified Customer Verified Customer

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PRO:Josh was helpful and all went smoothly. On time, quick turn around. Great job! CONS: I wish there were a dedicated place to work while waiting. Waiting area could be a bit more user friend On time, quick turn around. Great job! CONS: I wish there were a dedicated place to work while waiting. Waiting area could be a bit more user friendly especially with so many people waiting. More

by KARENIMCGREGOR Verified Customer Verified Customer

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It took two different visits and three days each time leaving us without a car for a total of six days , just to get two new tires replaced. leaving us without a car for a total of six days , just to get two new tires replaced. More

by M.DELISI3 Verified Customer Verified Customer

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Booked an appointment ahead of time to drop off car & pickup rental. They had me down as waiting. No bmw rental car was offered , spent a lot of money on my vehicle and expected to be put into a bmw . I pickup rental. They had me down as waiting. No bmw rental car was offered , spent a lot of money on my vehicle and expected to be put into a bmw . I had asked to check all tires for any nails , especially because my right rear was leaking for 2 months and I keep having to put air in tire. I was told it is only because of the cold . Picked up vehicle and they did not even fill my tires to the correct psi . More

by crussell36 Verified Customer Verified Customer

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They do a great job. Really like working with Josh. He is very responsive. No complaints. Really like working with Josh. He is very responsive. No complaints. More

by Sheilamleonard Verified Customer Verified Customer

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very professional, facility clean. greeted as soon as I arrived. Was explained all they were to do on the vehicle greeted as soon as I arrived. Was explained all they were to do on the vehicle More

by LEFTIEFLA Verified Customer Verified Customer

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Overall experience was good, especially once I was able to speak with my service rep Josh. The young lady at the check-in kiosk wasn't particularly friendly but she may have been distracted with some issue to speak with my service rep Josh. The young lady at the check-in kiosk wasn't particularly friendly but she may have been distracted with some issue regarding some missing keys. I also thought the 20 minute wait inside before speaking to anyone was a bit long. It would have been good for someone to point out my service rep to me and let me know he was finishing up with another customer and would be with me shortly. More

by SMITHTOMG Verified Customer Verified Customer

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