Josh Cash

Great dealership, I been servicing cars for a while here. Turn around time also is real fast compared to some other dealerships👍 Turn around time also is real fast compared to some other dealerships👍 More

by MARIUSUFS Verified Customer Verified Customer

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Once I proved I had valet service, I got it. It should be in my record. Andrew was excellent as was the pick up driver. Thanks It should be in my record. Andrew was excellent as was the pick up driver. Thanks More

by Kathy Verified Customer Verified Customer

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The dealership needs better software to connect sales and the shop. Josh was very helpful being able to get us the service done that we bought in a warranty. the shop. Josh was very helpful being able to get us the service done that we bought in a warranty. More

by canes1128 Verified Customer Verified Customer

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Service advisor Derek was friendly, professional and very knowledgeable about my vehicle. Repairs were done quickly and more importantly correctly. I always have a good experience coming here. Top-notch and knowledgeable about my vehicle. Repairs were done quickly and more importantly correctly. I always have a good experience coming here. Top-notch and highly recommend. More

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Brooke is an amazing advisor! She’s always professional and positive. You feel like you’re a part of a family when you’re there. The waiting area is clean, pleasant, and I appreci She’s always professional and positive. You feel like you’re a part of a family when you’re there. The waiting area is clean, pleasant, and I appreciate the cold drinks, coffee, and snacks. The service technician sent me a video while I was waiting so I could hear and see the assessment of my car’s engine, tires, and break pads. Nice touch! Thank you, as always from a loyal BMW customer! More

by Roseanne Verified Customer Verified Customer

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We cannot say enough good things about BMW of Sarasota Service Department! From beginning to end, they were incredibly knowledgeable and helpful and kind. We will definitely be back and appreciate the gre Service Department! From beginning to end, they were incredibly knowledgeable and helpful and kind. We will definitely be back and appreciate the great service! More

by KRISTIECANTRELL Verified Customer Verified Customer

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Excellent service once again. This was a tricky service and Maria made d sure I was taken care of. This was a tricky service and Maria made d sure I was taken care of. More

by CONSTANTINO.PAMELA Verified Customer Verified Customer

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I broke down on I-75 during a trip and was towed to BMW of Sarasota. Although I had no prior experience with them, Carlos and the service manager, Josh, took great care of me. They were helpful and worke of Sarasota. Although I had no prior experience with them, Carlos and the service manager, Josh, took great care of me. They were helpful and worked with me to get me back on the road as quickly and cost-effectively as possible. I felt like they genuinely cared about my situation and, overall, exceeded my expectations. More

by TedTO Verified Customer Verified Customer

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I am writing to express my disappointment with the customer service I recently received from your service department. I needed immediate assistance and left several messages for Brooke, our assigne customer service I recently received from your service department. I needed immediate assistance and left several messages for Brooke, our assigned service representative. I later learned that she was out of town. Unfortunately, she failed to notify the reception staff of her absence or arrange for another service representative to handle her customers' calls. As a result, my calls went unanswered at a time when I needed prompt assistance. My BMW displayed a warning indicating that the front brake pads required replacement. During the inspection, I was also informed that the battery had no reserve capacity and required immediate replacement because it might not be able to start the engine. BMW later confirmed that the battery had indeed failed. This battery was only six months old and had been installed by BMW. Because I received no response from Brooke or anyone else at BMW, I had no choice but to authorize the repairs through American European Car Service. Two days later, I contacted BMW regarding the battery warranty. Brooke's response was simply, "Sorry, not covered." I found this response to be abrupt and unhelpful. I then contacted Josh, the service manager. After I brought the defective battery to BMW, your staff verified that the six-month-old battery was indeed defective. Following our discussion, Josh offered a $250 credit toward future service on a repair bill totaling approximately $700. While I appreciate his effort to address the situation, I do not believe this adequately compensates for the inconvenience and expense I incurred. The lack of communication, failure to provide backup coverage during Brooke's absence, and the dismissive response to my warranty inquiry are unacceptable. Had BMW properly informed customers of Brooke's absence or assigned another representative to assist, this entire situation could have been avoided. As a longtime customer, I expect a higher level of service and communication from BMW. I respectfully request that you review this matter and provide a fair resolution to the unnecessary expense and inconvenience I experienced. More

by James Lambdin Verified Customer Verified Customer

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I brought my car to the dealership my concern was the on board computer had a little sign that looked like a hydraulic lift. I explained the concern to the greeter in the service area which turned me over board computer had a little sign that looked like a hydraulic lift. I explained the concern to the greeter in the service area which turned me over to a service advisor. It was recommended to have the mechanic look at the car. The mechanic reports an oil leak that I already know about because BMW of Sarasota already told me and also told me that all BMWs have oil leaks. The mechanic gave me an estimate which was quite high to fix the oil leak. I had several questions for the service advisor, which had to go back several times to the mechanic to get an answer. The service advisor also told me he would call me if he could get me a little better price on having the oil leak fixed but never heard back from him . I paid $200 to find out the exact same thing that I already knew because the dealership already told me I had a leak. I called and spoke to the service manager, he was just really smug and wasn’t interested in what I had to say. I did find out the hydraulic lift sign meant that I’m due for service soon sign that comes up automatically from the manufacturer. Surprised that no one new of this. More

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