Josh Cash

It seems like I bring my car in for something simple like a nail in the tire and all of a sudden it needs a ton of work a nail in the tire and all of a sudden it needs a ton of work More

by CONSTANTINO.PAMELA Verified Customer Verified Customer

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Excellent service once again. This was a tricky service and Maria made d sure I was taken care of. This was a tricky service and Maria made d sure I was taken care of. More

by CONSTANTINO.PAMELA Verified Customer Verified Customer

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I broke down on I-75 during a trip and was towed to BMW of Sarasota. Although I had no prior experience with them, Carlos and the service manager, Josh, took great care of me. They were helpful and worke of Sarasota. Although I had no prior experience with them, Carlos and the service manager, Josh, took great care of me. They were helpful and worked with me to get me back on the road as quickly and cost-effectively as possible. I felt like they genuinely cared about my situation and, overall, exceeded my expectations. More

by TedTO Verified Customer Verified Customer

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I am writing to express my disappointment with the customer service I recently received from your service department. I needed immediate assistance and left several messages for Brooke, our assigne customer service I recently received from your service department. I needed immediate assistance and left several messages for Brooke, our assigned service representative. I later learned that she was out of town. Unfortunately, she failed to notify the reception staff of her absence or arrange for another service representative to handle her customers' calls. As a result, my calls went unanswered at a time when I needed prompt assistance. My BMW displayed a warning indicating that the front brake pads required replacement. During the inspection, I was also informed that the battery had no reserve capacity and required immediate replacement because it might not be able to start the engine. BMW later confirmed that the battery had indeed failed. This battery was only six months old and had been installed by BMW. Because I received no response from Brooke or anyone else at BMW, I had no choice but to authorize the repairs through American European Car Service. Two days later, I contacted BMW regarding the battery warranty. Brooke's response was simply, "Sorry, not covered." I found this response to be abrupt and unhelpful. I then contacted Josh, the service manager. After I brought the defective battery to BMW, your staff verified that the six-month-old battery was indeed defective. Following our discussion, Josh offered a $250 credit toward future service on a repair bill totaling approximately $700. While I appreciate his effort to address the situation, I do not believe this adequately compensates for the inconvenience and expense I incurred. The lack of communication, failure to provide backup coverage during Brooke's absence, and the dismissive response to my warranty inquiry are unacceptable. Had BMW properly informed customers of Brooke's absence or assigned another representative to assist, this entire situation could have been avoided. As a longtime customer, I expect a higher level of service and communication from BMW. I respectfully request that you review this matter and provide a fair resolution to the unnecessary expense and inconvenience I experienced. More

by James Lambdin Verified Customer Verified Customer

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I brought my car to the dealership my concern was the on board computer had a little sign that looked like a hydraulic lift. I explained the concern to the greeter in the service area which turned me over board computer had a little sign that looked like a hydraulic lift. I explained the concern to the greeter in the service area which turned me over to a service advisor. It was recommended to have the mechanic look at the car. The mechanic reports an oil leak that I already know about because BMW of Sarasota already told me and also told me that all BMWs have oil leaks. The mechanic gave me an estimate which was quite high to fix the oil leak. I had several questions for the service advisor, which had to go back several times to the mechanic to get an answer. The service advisor also told me he would call me if he could get me a little better price on having the oil leak fixed but never heard back from him . I paid $200 to find out the exact same thing that I already knew because the dealership already told me I had a leak. I called and spoke to the service manager, he was just really smug and wasn’t interested in what I had to say. I did find out the hydraulic lift sign meant that I’m due for service soon sign that comes up automatically from the manufacturer. Surprised that no one new of this. More

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The service received from all workers, especially Cameron, within the dealership was professional, accommodating, and helpful Cameron, within the dealership was professional, accommodating, and helpful More

by MayaDef Verified Customer Verified Customer

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Clean dealership, car returned in great condition, service was completed the same day. Good experience. service was completed the same day. Good experience. More

by abbott.jaa Verified Customer Verified Customer

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Good communication, good service, car was completed and clean on pick up. The staff are friendly and helpful, part needed was stocked so the service was able to be completed same day. clean on pick up. The staff are friendly and helpful, part needed was stocked so the service was able to be completed same day. More

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Other than the service leader Josh calling all the technicians “xxxxxxx” and calling my advisor “an idiot from Chevy” the good news is my car drives. They did try telling me my engine mount collapsed technicians “xxxxxxx” and calling my advisor “an idiot from Chevy” the good news is my car drives. They did try telling me my engine mount collapsed 2 months after it was replaced (by them) and then when I questioned it they tell me it wasn’t actually collapsed. Good thing I had them double check so I didn’t spend $1000 for no reason. Never coming back again. More

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Communication has improved greatly, timely service, car is ready within expectations, high quality work, car is returned in clean condition. is ready within expectations, high quality work, car is returned in clean condition. More

by abbott.jaa Verified Customer Verified Customer

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