Josh Chaffin
Josh Chaffin at Hyundai of Palm Springs

Josh Chaffin | Page 2

Service Advisor

Hyundai of Palm Springs

3919 E Palm Canyon Dr
Palm Springs, CA 92264

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4.8
99 Reviews

Born and raised in Fontana, CA, I’ve spent the last 10 years in the automotive industry and the past seven years with Hyundai of Palm Springs. I began my career at Big O Tires and worked my way up to becoming a full flat-rate technician with Hyundai. After a major motorcycle accident limited me physically, I discovered my true passion in becoming a Service Advisor. My background as a technician gives me strong technical insight, allowing me to translate customer concerns into clear direction for our technicians. I take pride in building long-lasting relationships with my clients and creating a service experience where they feel heard, respected, and genuinely cared for. Many customers have shared that my professionalism, empathy, and consistency are why they continue to service their vehicles with us. Outside of work, I bowl professionally with the PBA, with 17 perfect 300 games and four 800 series—a lifelong passion that continues to drive my competitive spirit.

Dealership Experience

7 yrs, 5 mos

Industry Experience

10 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

99 Reviews

Write a Review

99 Reviews of Josh Chaffin

May 02, 2026

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Employee Rating

Josh was very helpful and knowledgeable. He was extremely kind and considerate of my time, making sure my car got done quickly. More

by A. C.
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2026

Hyundai of Palm Springs responded

Thank you for your wonderful review of Hyundai of Palm Springs Service. We’re thrilled to hear Josh provided such helpful, knowledgeable, and considerate service throughout your visit. Delivering efficient Hyundai service while respecting our customers’ time is always our goal, and we truly appreciate your support of Hyundai of Palm Springs.

May 01, 2026

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I belive the manufacturers should take more precauation before releasing new vehicles. I believe buying a new car would be a better experience, if the brand new cars weren't getting recalled. They should d More

by mashhour21
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Recommend Dealer
Yes

Other Employees Tagged: Gabriel Munoz

May 12, 2026

Hyundai of Palm Springs responded

Thank you for taking the time to share your thoughtful feedback and for choosing Hyundai of Palm Springs. We understand your concerns regarding vehicle recalls and the importance of reliability, especially when purchasing a new vehicle. Customer confidence, safety, and long-term dependability are extremely important, and we appreciate your perspective on the value of extensive testing and quality assurance before new models reach the market. Thank you again for your feedback and support of Hyundai of Palm Springs.

April 26, 2026

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Joshua and the Saturday team was very helpful with my damaged tire problem. Thanks so much! More

by carlo5
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Recommend Dealer
Yes

Other Employees Tagged: Cindy Rivas

Apr 29, 2026

Hyundai of Palm Springs responded

Thank you for your 5-star review of Hyundai of Palm Springs Service. We’re glad to hear Joshua and our Saturday team were able to assist you promptly with your tire concern. Delivering helpful, reliable Hyundai service when you need it most is always our goal.

April 25, 2026

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One of the services requested was not completed. or not listed on receipt unhappy abt that More

by CALINDN
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Recommend Dealer
Yes
Apr 29, 2026

Hyundai of Palm Springs responded

Thank you for your feedback and for visiting Hyundai of Palm Springs Service. We understand how frustrating it is when a requested item isn’t clearly reflected on your service invoice, and we apologize for any confusion regarding the rear end inspection. Providing thorough, transparent Hyundai service is important to us, and we’ll be reviewing this with our team to ensure better communication moving forward. Please reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com, so we can fix this for the future.

April 23, 2026

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Consistently professional service. Josh is always clear as to what I can expect when I leave my car. Waiting area is clean and comfortable. More

by jkopchak
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Recommend Dealer
Yes
Apr 29, 2026

Hyundai of Palm Springs responded

Thank you for your 5-star review of Hyundai of Palm Springs Service. We’re glad to hear you consistently receive professional service and that Josh provides clear expectations throughout your visit. Delivering a transparent, comfortable, and reliable Hyundai service experience is always our goal.

April 17, 2026

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Performed scheduled maintenance as required nothing special one way or another. They are my local service center. I have had other automobile dealerships in the past and Service was better with them. More

by Doranhi
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Recommend Dealer
Yes
Apr 22, 2026

Hyundai of Palm Springs responded

Thank you for your feedback. We’re glad to hear your scheduled maintenance was completed as expected, but we regret that your experience did not stand out compared to past service visits elsewhere. At Hyundai of Palm Springs, we strive to deliver not only efficient maintenance but also a higher level of customer care and overall service experience. We appreciate your input and will use it to continue improving. We hope to provide you with a more exceptional visit next time. Please feel free to reach out to our Service Director, George Nassar, at gnassar@indigoautogroup.com, at your earliest convenience!

April 12, 2026

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It’s so nice to work with these folks. All their service team is very professional and personable. More

by gaart62
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Recommend Dealer
Yes

Other Employees Tagged: Eric Garcia, Cindy Rivas

Apr 21, 2026

Hyundai of Palm Springs responded

Thank you for your kind feedback. We’re pleased to hear you enjoy working with the Hyundai of Palm Springs team. Providing a professional, personable, and customer-focused service experience is always our goal, and we truly appreciate your continued support!

April 07, 2026

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Great dealership. Awesome employees. Josh Chaffin always goes above and beyond for all my vehicles. More

by TPAPPAS13
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Recommend Dealer
Yes

Other Employees Tagged: Jedadiah Wallbrecht

Apr 09, 2026

Hyundai of Palm Springs responded

Thank you for your kind feedback and for your continued trust in Hyundai of Palm Springs. We’re thrilled to hear Josh consistently goes above and beyond in taking care of your vehicles. Providing exceptional, reliable customer service is what we strive for, and we truly appreciate your loyalty. We look forward to assisting you again in the future!

April 06, 2026

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excellent customer service, Josh goes above and beyond, I have not been easy and he is so patient and has excellent follow through More

by Patty
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Recommend Dealer
Yes
Apr 07, 2026

Hyundai of Palm Springs responded

Thank you, Patty, for your thoughtful feedback and for choosing Hyundai of Palm Springs Service. We’re delighted to hear Josh consistently delivers excellent customer service with patience and strong follow-through. Our team is committed to going above and beyond for every guest, and we truly appreciate your recognition. We look forward to assisting you again in the future!

April 06, 2026

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Hyundai of Palm Springs has been a GREAT due to their Service Department and Cindy. More

by ctkanda
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Eric Garcia, Cindy Rivas

Apr 07, 2026

Hyundai of Palm Springs responded

Thank you for your kind feedback and for choosing Hyundai of Palm Springs Service. We’re delighted to hear Cindy and our service team have made such a positive impact. Providing a great service experience is always our goal, and we truly appreciate your trust!

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