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Josh Chaffin
178 Reviews
Born and raised in Fontana, CA, I’ve spent the last 10 years in the automotive industry and the past seven years with Hyundai of Palm Springs. I began my career at Big O Tires and worked my way up to becoming a full flat-rate technician with Hyundai. After a major motorcycle accident limited me physically, I discovered my true passion in becoming a Service Advisor. My background as a technician gives me strong technical insight, allowing me to translate customer concerns into clear direction for our technicians. I take pride in building long-lasting relationships with my clients and creating a service experience where they feel heard, respected, and genuinely cared for. Many customers have shared that my professionalism, empathy, and consistency are why they continue to service their vehicles with us. Outside of work, I bowl professionally with the PBA, with 17 perfect 300 games and four 800 series—a lifelong passion that continues to drive my competitive spirit.
Read moreDealership Experience
7 yrs, 11 mos
Industry Experience
10 yrs, 11 mos
Languages Spoken
English
Spanish
178 Reviews
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178 Reviews of Josh Chaffin
November 13, 2026
There was a problem with my Ioniq 5, I contact service the first man i spoke with clearly did not understand the importance of correcting the issue. I contacted Joshua the following day and he went the e the first man i spoke with clearly did not understand the importance of correcting the issue. I contacted Joshua the following day and he went the extra mile to make it right and correct the issue and got me on my way. More
by randyherbig
Verified Customer
November 12, 2026
I've had mixed experiences with my visits to this location. Josh was very helpful on an earlier visit. My visit with Cindy included services that weren't necessary or due for some time, which increas location. Josh was very helpful on an earlier visit. My visit with Cindy included services that weren't necessary or due for some time, which increased the cost of the visit substantially. My mistake for not checking the maintenance schedule. I am also not a fan of the newly added extra charge for using a credit card. Considering you are charging well over $200 an hour for labor, I think you should be able to waive the 3% fee. More
by Mixxmaster2001
Other Employees Tagged: Cindy Rivas
November 10, 2026
The specialists are so friendly and helpful. The waiting area is clean and enjoyable. Recommend The waiting area is clean and enjoyable. Recommend More
by todd.c.parker
Other Employees Tagged: Eric Garcia
November 09, 2026
Joshua provided excellent customer service. He stayed on top of my vehicle’s service needs, kept me informed, and promptly called me when the new tires arrived so I could schedule the installat He stayed on top of my vehicle’s service needs, kept me informed, and promptly called me when the new tires arrived so I could schedule the installation. His communication and attention to detail made the entire process smooth and stress-free. I truly appreciate his professionalism and highly recommend him. More
by kemorris34
November 09, 2026
I took my car in for 60K check and service. Work completed in a timely manner, received the car about 2 hours before quoted completion time. Very happy, my car is driving better than ever. Work completed in a timely manner, received the car about 2 hours before quoted completion time. Very happy, my car is driving better than ever. More
by gunnelkins
November 06, 2026
On the day I went there for service, there was some confusion and I didn’t get helped as early as I had been told. The gentleman checking me in told me I could wait in the waiting room. Even though I w confusion and I didn’t get helped as early as I had been told. The gentleman checking me in told me I could wait in the waiting room. Even though I was the first one there, several people were checked in before I was. When I commented on it, Josh took great care of me and everything went smoothly after that. It was discovered I needed new shocks, and they were gonna order them. That was a couple of weeks ago, and I still haven’t heard back from them. No idea if my shocks came in or not. I’m not really thrilled with them. And that’s too bad because in years past with previous HUNDAYS, I’ve had great service there. More
by jmterrell
November 06, 2026
I have always been satisfied with Hyundai . however I had work done this week in the amount of $3,000. I was most upset when the dealership charged me 3% for using my credit card for payment. Ch however I had work done this week in the amount of $3,000. I was most upset when the dealership charged me 3% for using my credit card for payment. Cheap shot Hyundai! More
by brianbrook1
November 05, 2026
Very good, very good, very good, very good, very good, very good, very good,very good very good very good, very good,very good very good More
by kgammell
Other Employees Tagged: Eric Garcia, Cindy Rivas
November 04, 2026
Waited almost 3 hours to change a battery. Seems excessive and was charged more for cleaning terminals and then another charge undisclosed and new to use a credit card. Will look elsewhere Seems excessive and was charged more for cleaning terminals and then another charge undisclosed and new to use a credit card. Will look elsewhere More
by DENGUY7
November 02, 2026
Having a tuneup is no problem. From scheduling the appointment to the appointment itself Syndie was very nice and knowledgeable. Kept us updated on the status of our car. The waiti From scheduling the appointment to the appointment itself Syndie was very nice and knowledgeable. Kept us updated on the status of our car. The waiting room is very nice with free coffee and hot chocolate and water. More
by cmoellentine
Other Employees Tagged: Eric Garcia, Cindy Rivas
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