Josh Lord

Don’t trust the service department. They put one lock nut per wheel on my van several months ago. I brought the van in now to have the tires rotated and was told NOPE, they can’t do it They put one lock nut per wheel on my van several months ago. I brought the van in now to have the tires rotated and was told NOPE, they can’t do it. They don’t have the key to unlock the nut. The person who had the key left the company and took the key with him. They refused to try to get another key. They told me they could drill it out but might damage the wheels. I took it to a different Chrysler dealer who got the lock nut off and rotated the tires. Now I don’t trust Key Chrysler to touch my van for anything. More

by Unhappy Verified Customer Verified Customer

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The staff is always friendly and knowledgeable. They will take time to discuss the problems with my vehicle as well as share advice. They are also willing to be personal in their conversations They will take time to discuss the problems with my vehicle as well as share advice. They are also willing to be personal in their conversations More

by NORISTAR5 Verified Customer Verified Customer

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Service managers Mike and Iam were excellent in getting my car in and minimizing my wait time. Josh is excellent! He is the best Dodge tech I know! I trust him implicitly! I don't really know Iam, I t my car in and minimizing my wait time. Josh is excellent! He is the best Dodge tech I know! I trust him implicitly! I don't really know Iam, I think he is new, but I have dealt with Mike and Josh before and they are the reason I go to this dealership. More

by RICHS8 Verified Customer Verified Customer

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Great Service department staffed with great people. Excellent experience overall. First time Ram owner and Key has set the bar very high. Big thumbs up! Excellent experience overall. First time Ram owner and Key has set the bar very high. Big thumbs up! More

by andrew_archibald Verified Customer Verified Customer

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Good communication and discussion about up coming services. Good leaders. They create a good customer service services. Good leaders. They create a good customer service More

by ewsproul Verified Customer Verified Customer

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Everyone was so friendly are courteous throughout the whole process. They listened to what I was looking for in a truck and made sure not to push me into a buying something I didn't need or want. I live whole process. They listened to what I was looking for in a truck and made sure not to push me into a buying something I didn't need or want. I live 4 hours away and would buy another vehicle from the dealership because of the customer service I received. More

by Seabassj21 Verified Customer Verified Customer

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Service department was excellent to deal with in our emergency situation fleet vehicle down. Communication was clear and direct. Repairs were completed on time as promised. emergency situation fleet vehicle down. Communication was clear and direct. Repairs were completed on time as promised. More

by crag0 Verified Customer Verified Customer

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Everyone is polite and helpful and the service was performed promptly and professionally. I always get my Ram 2500 serviced there. performed promptly and professionally. I always get my Ram 2500 serviced there. More

by bill Verified Customer Verified Customer

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Excellent as always. I love morning oil changes since I can get in and out before my morning work meetings. I love morning oil changes since I can get in and out before my morning work meetings. More

by IAN36 Verified Customer Verified Customer

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Service manager (Mike) and his team of technicians have been great to me and my car since 2017. Keep up the great work guys. Thanks been great to me and my car since 2017. Keep up the great work guys. Thanks More

by MSB_IRELAND Verified Customer Verified Customer

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