Josh Mendiola | Page 18

Love it’s what makes it a Subaru Superb service and friendly faces I would recommend this dealership and their service center to all my friends and family. Thank you for keeping my S Superb service and friendly faces I would recommend this dealership and their service center to all my friends and family. Thank you for keeping my Subaru running like new 👍🏽👍🏽 More

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Scheduling service I have always had excellent care and customer service at this Countryside Subaru dealership. I live pretty far away, and it is an inconvenience to dri I have always had excellent care and customer service at this Countryside Subaru dealership. I live pretty far away, and it is an inconvenience to drive further out when I Live 5 minutes from Gerald Subaru. However, I have continually had the opposite service multiple times at Gerald. On this last occasion, I called Gerald earlier in the week to schedule an oil change. Knowing that there was bad weather on its way Friday. I thought it would be smarter to receive service closer to home. I called and they put me on hold and came back telling me that there was no one to help me. They took my phone number and my message and requested time for service and said they would call me back. They never did. This is not the first second third or fourth time I have had related customer service like this. One time I arrived at Gerald Subaru because my tire pressure light was on. I was concerned I had a near flat tire . It was right after work. Gerald Subaru was very reluctant to help me and told me they had no one who could help me. I didn't even see a line of cars in the lobby didn't have any customers in it. One other time I scheduled an oil appointment at Gerald and they told me I could not get in for a week and a half. When I arrived for the oil change ice at for 2 hours , watching other customers come and leave before me. However when I called Countryside, they scheduled my appointment right away, send me an email receipt before I was even off the phone, sent me a text message the day before reminding me of my appointment, sent me a text while I was sitting for service in case I had any questions, and it went very smoothly. I told them that I always come back to Countryside because of the great care and service. I told them that it is difficult at times since I live farther away and even asked for suggestions as to what I could do if I can't make it out to Countryside. They offered me ideas such as buying the crusher washer and taking my car to a trusted service place closer to home when need be. I wish that I could just pick this dealership up and move it closer to home. Every worker I have encountered at Countryside has done an outstanding job. I truly the person who owns and manages this dealership. And I want them to know that the dealership closer to my house is the exact opposite and could learn from them. Thank you very much. Please continue doing what you are doing. It is because of your care and the way you handle your customers that it keeps someone like me driving the 25 to 30 miles to receive service. It is also why I tell people shopping for a Subaru to seriously consider not buying or going for service at Gerald Subaru. More

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12K Service My service appointment was handled capably and promptly. The only concern I had was that I presented a Subaru coupon at the time I arrived, and I do My service appointment was handled capably and promptly. The only concern I had was that I presented a Subaru coupon at the time I arrived, and I do not believe the coupon was reflected on my bill. More

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Routine service Everyone in the service department is happy to help. Service was done in less time than quoted. Josh is great! We were out of there in no time! Everyone in the service department is happy to help. Service was done in less time than quoted. Josh is great! We were out of there in no time! More

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Simple oil change I was in for a simple oil change and check over. Dealt with me promptly on arrival and was done in less than 45 minutes including a wash. Waiting area I was in for a simple oil change and check over. Dealt with me promptly on arrival and was done in less than 45 minutes including a wash. Waiting area quiet and comfortable, only down side was so-so coffee and an $80 bill. More

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No hassle great experience Second car purchase in the last 2 years . Great dealership all employees are very nice & polite the customer service is the best. We were lucky enoug Second car purchase in the last 2 years . Great dealership all employees are very nice & polite the customer service is the best. We were lucky enough to have Mario as our salesman on our 1st purchase & happily went back to him for the 2nd. These 2 purchases were the most pleasurable we've ever had. Mario is very informative & knows the cars . Takes time explaining the features. We never felt pressured or rushed . Thank you More

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Great service department! The service department is exceptional. The staff is efficient, courteous, and friendly. They make sure they understand why you have brought in your ve The service department is exceptional. The staff is efficient, courteous, and friendly. They make sure they understand why you have brought in your vehicle and explain in detail what will possibly need to be done and how long it may take. More

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Super Bardzo dobry serwis super obsluga, bardzo zyczliwi ludzie chetni do pomocy. Zawsze tutaj przyjezdzam jezeli wystapi problem z moim Passat i wiem ze mi Bardzo dobry serwis super obsluga, bardzo zyczliwi ludzie chetni do pomocy. Zawsze tutaj przyjezdzam jezeli wystapi problem z moim Passat i wiem ze mi pomoga w miare za przystepna cene. Polecam ten serwis. More

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Oil change with pizza for lunch 🙂 We were on a tight schedule. So while we were in for an oil change, we decided to ask if we could get a shuttle ride to a local eatery to get a bite t We were on a tight schedule. So while we were in for an oil change, we decided to ask if we could get a shuttle ride to a local eatery to get a bite to eat. This would save time while our Forester was getting an oil change. The dealership not only offered a shuttle to a local eatery, they even recommended a great pizza dive. Everything worked out great and we were able to remain on schedule. Thanks guys. More

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Expert repair in a day I am again very greatful to the team for getting my car back on the road in a very short period of time. Mustapha kept me up to date throughout. Excel I am again very greatful to the team for getting my car back on the road in a very short period of time. Mustapha kept me up to date throughout. Excellent communication. Josh is super porofessional More

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