Josh Ropiza

First let me start off stating that I have been a customer of Gainesville Chevrolet since 2010. I am of a firm belief that in order to keep a vehicle in its best running condition that it needs to be customer of Gainesville Chevrolet since 2010. I am of a firm belief that in order to keep a vehicle in its best running condition that it needs to be maintained and repaired by a representative of the manufacturer. I have had 2 Saturns, a Chevy Traverse a Malibu, and a Silverado maintained by Gainesville Chevrolet. This includes all required and recommended services for the vehicles. There have been a couple of times where my confidence has been challenged. The first was when I brought my 2008 Saturn Vue in for service and related I could smell oil burning. This vehicle has been dealer maintained since I purchased it. When it was examined by their staff I was told it was leaking from the valve cover gasket as well as other places, but that was to be expected due to the milage on the motor. The service was completed and while driving home the smell got worse and I could see visible smoke coming from the engine compartment. A friend recommended I take it to his mechanic. Upon examination the service tech stated the gasket was in very good shape however the PCV valve was frozen shut. They replaced the gasket and cleaned the valve (no valve covers were available at the time) and the leaks went away. The next time I had a concern was when I brought in my Chevy Traverse because the radio wasn’t working properly. I was told it would cost $100.00 to diagnose the issue. When I came to pick up my vehicle I was told it was either the radio or the antenna. So in effect I paid Gainesville Chevrolet $100.00 to tell me they didn’t know and apparently didn’t have the equipment to properly diagnose the issue. Again, I took my vehicle to a non-GM shop and was told very quickly that the issue was the antenna, and the issue could be resolved with a $17.00 booster. A few days ago I contacted the service department because the Theft Deterrent system had activated and the vehicle wouldn’t run. I towed my vehicle to your facility and shortly thereafter was contacted and advised, BOTH of the keys for my vehicle were faulty. I was told that one of the keys was suspect because it was aftermarket. A little research on-line found this was highly unlikely. I was charged $643.07 for the repair. When I picked up my vehicle, I drove it approximately 2 miles to a local restaurant and when I tried to leave the Theft Deterrent system engaged again. I called the service department and the service writer came out, examined the vehicle and was able to move it to a parking lot to await a tow truck. This was a wasted trip from my home in Summerfield, because the service department failed to properly diagnose and repair my vehicle. I was contacted again by the service department and advised that further diagnosis of my vehicle revealed the ECM was bad. I was told that the part would cost me $1000.00, but that they wouldn’t charge me labor. Before I picked up my vehicle the first time I had a conversation with the service writer about other possible causes for the system failure, including the fuse for the theft control, the theft control module, and the ECM. I am more than a little concerned that when I took my GM vehicle to a GM service center that not only did they improperly diagnose the issue but then wanted me to pay for their mistakes. I understand that the ECM is an expensive part and that they are simply trying to recover some of the costs of your mistake. But they add insult to injury by charging me the inflated price for the ECM. I can purchase the ECM for my vehicle from 3 different sources for half of what they charged. All three sources can provide GENUINE GM parts. This last time is the last time I take any of my vehicles to Gainesville Chevrolet. It is apparent to me that the facility doesn’t have the equipment or expertise to properly diagnose and repair my GM vehicles. More

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The dealership was courteous when in taking my vehicle and kept me updated throughout my time there. The lounge area was comfortable and my vehicle was completed in the timeframe provided. and kept me updated throughout my time there. The lounge area was comfortable and my vehicle was completed in the timeframe provided. More

by kylebradley1994 Verified Customer Verified Customer

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Been buying and servicing vehicles there for several years. Wouldn't be doing it if you weren't treating us well. Getting tired and annoyed by 3,4,5 surveys after every visit. Particularly when we are years. Wouldn't be doing it if you weren't treating us well. Getting tired and annoyed by 3,4,5 surveys after every visit. Particularly when we are told that anything ahead that anything other than "perfect or 10" means failure. It's a disservice and insult to intelligence to both your employees and customers. More

by CABMPH Verified Customer Verified Customer

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Joshua is always helpful, very knowledgeable, and goes the extra mile to help. I continue to go to Davis Chevrolet even though I live in Summerfield. I drive the extra miles because Joshua goes the extra the extra mile to help. I continue to go to Davis Chevrolet even though I live in Summerfield. I drive the extra miles because Joshua goes the extra mile to help me. More

by JOHNLAKE Verified Customer Verified Customer

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Josh is my service writer and I am very pleased of how he keeps me informed of what is going on with my vehicle. Thank you Josh keeps me informed of what is going on with my vehicle. Thank you Josh More

by MELINDATYSON Verified Customer Verified Customer

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Joshua with the service department is great. He is always efficient and pleasant to work with. He is always efficient and pleasant to work with. More

by lfields3 Verified Customer Verified Customer

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I have purchased 4 vehicles from Davis over the last 5 or 6 years. Josh has always been my service advisor, and he does an excellent job. 6 years. Josh has always been my service advisor, and he does an excellent job. More

by Reel Fun Verified Customer Verified Customer

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Josh is and always is helpful when scheduling and making appointments. Glad to have him as my contact person! appointments. Glad to have him as my contact person! More

by TAFOLDS Verified Customer Verified Customer

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Excellent, took me in quickly and able to correct my issue, will be returning for future service issue, will be returning for future service More

by gamerdude8374 Verified Customer Verified Customer

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Overall great experience. Got an oil change and a recall done in a pretty quick time. Got an oil change and a recall done in a pretty quick time. More

by kimberwhitesides Verified Customer Verified Customer

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