Josh Tulledge | Page 10

The dealer has lots of cars to choose. I felt like they just want to sell cars and not care so much about customer experiences. My car was delivered as a rush, the sale person setup the I felt like they just want to sell cars and not care so much about customer experiences. My car was delivered as a rush, the sale person setup the car to my phone and that was it. Not showing anything about the car, functions, how the buttons work. When I came back the next day (Monday) to pay for the car, I asked for it be checked on tires balance and alignment because it vibrates at higher speed. The wonderful service man, James took it in, but it took about 3 hours to be looked at. James acted like they were doing a favor by asking me if I had an appointment, of course not, the car is new and less than 2 days purchased and hasn't finalized payment and already had problem, but that's fine and I expected it, once you bought it, it's my problem, not the dealer's problem. Neither the sale man nor James know how to turn off lane assist function in the car, James acted like it's a safety feature of Toyota and that it couldn't turn off and asked me to call Toyota for help. I hope the dealer could train their sale persons/servicemen better so they know toyota cars more and new car delivery should be explained throughly so customers at least know the car and be excited at the moment instead of going home and look up the manual themselves on how the functions work. Other than that, I like the dealer. More

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John Goodpaster was such a great salesman. He made me feel comfortable and confident in my decision to trade in my vehicle. He worked with me to fit my price point. He made me feel comfortable and confident in my decision to trade in my vehicle. He worked with me to fit my price point. More

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Everyone I worked with was kind and patient with me! Got deal with Michael and Josh worked out in a timely manner! Got deal with Michael and Josh worked out in a timely manner! More

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It takes a team to truly be successful. We started off by meeting Darnell in sales. He was immensely knowledgable about the ins and outs of the Toyota Camry. Understanding that we like to r We started off by meeting Darnell in sales. He was immensely knowledgable about the ins and outs of the Toyota Camry. Understanding that we like to review our options, he was incredibly supportive our approach, never talked down about other brands, and focused on the value of the Toyota Camry. After driving several competitors and reviewing our options, we made the Toyota Camry our top choice. We called Darnell to start the next steps and were fortunate that they had the exact Camry model we wanted. We went in on the day after July 4th, a Saturday, which was incredibly busy. That's when we met Xavier, who is the glue behind all of the staff and ensures an absolutely great experience.Finishing up, we landed with Josh in finance; again, an amazing individual. To summarize: - Darnell, Sales - Aweosme. - Xavier, The Glue Guy (Mgmt) - Awesome. - Josh, Finance - Awesome. At no time did we have feel inconvinienced, under pressure, or otherwise. It was a great experience with a great team. Would absolutely do business with Ed Martin Toyota again. More

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The experience of purchasing a new car went well. We were not hassled. The sales person we worked with provided the level of service we wanted and the process went smoothly. We were not hassled. The sales person we worked with provided the level of service we wanted and the process went smoothly. More

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I had a great experience at Ed Martin Toyota. I normally dread the car shopping/buying process but they went above and beyond to make sure I was comfortable with my purchase. Ryan was my salesman I normally dread the car shopping/buying process but they went above and beyond to make sure I was comfortable with my purchase. Ryan was my salesman and he answered all of my questions and I had ALOT. Everyone I dealt with at Ed Martin provided exceptional customer service. I would highly recommend this dealership. More

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We had a great experience at Toyota Ed Martin thanks to Kyle Klase. From start to finish, Kyle was incredibly helpful, answering all our questions with patience and providing clear, thoughtful guidance tha Kyle Klase. From start to finish, Kyle was incredibly helpful, answering all our questions with patience and providing clear, thoughtful guidance that made our decision much easier. He was not only knowledgeable and professional but also genuinely friendly and easy to work with. If you're in the market for a new car, I highly recommend scheduling an appointment with Kyle! More

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Thankful was wonderful to work with! She was able to locate the exact vehicle I was looking for with the exact specs I requested and always kept me in the loop, as the vehicle had to shi She was able to locate the exact vehicle I was looking for with the exact specs I requested and always kept me in the loop, as the vehicle had to ship from Japan. No one at the dealership was pushy, and it was a very pleasant and enjoyable experience. Thank you again, Thankful, for all of your help! -Bryan G More

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I have purchased 6 vehicles from John at this dealership. Always have had a fantastic experience. Staff is great and the service department is awesome too. They are a fantastic team there Always have had a fantastic experience. Staff is great and the service department is awesome too. They are a fantastic team there More

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Top notch sales team did everything they said that the would even stayed open late to accommodate my schedule great dealership would even stayed open late to accommodate my schedule great dealership More

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