Josh Tulledge | Page 4

Ed Martin Toyota responded

Richard, Thank you for taking the time to share your experience with us. While I'm glad to hear our service department has consistently earned your trust, I'm disappointed that your sales experience didn't meet the same standard. I sincerely apologize that the purchase process took longer than expected, especially after you had already spent weeks communicating with our team. We should have made the in-store experience much more efficient. I also understand your frustration regarding the final numbers at signing. Our goal is always to ensure every customer has a clear understanding of the purchase details before completing the paperwork, and I'm sorry we fell short of that expectation. We truly appreciate the opportunity to earn your business on two new vehicles, and we never want the excitement of that purchase to be overshadowed by confusion or delays. Your feedback is valuable, and we can and will improve our communication and delivery process going forward. If there are still any questions about your purchase or if there is anything I can do to help, I would welcome the opportunity to speak with you personally. Please don't hesitate to reach out to me directly. Thank you again for your honest feedback, and I hope we'll have the opportunity to provide you with the five-star sales experience you deserve the next time you visit. Eric Sarjeant, GM

Ed Martin Toyota responded

Thank you for your wonderful review, Chris! We're so glad your new Toyota buying experience was smooth from beginning to end and that you never felt pressured. Providing a relaxed, hassle free experience is exactly what we strive for. We truly appreciate your trust and look forward to welcoming you back as a repeat customer. Congratulations on your new Toyota, and thank you for choosing Ed Martin Toyota!

Ed Martin Toyota responded

Thank you for your fantastic review! We're thrilled to hear Evan provided such an awesome experience and worked hard to find the right new Toyota for you. It's wonderful to know you love the ceramic coating, too! We'll be sure to share your kind words with Evan. Congratulations on your new Toyota, and thank you for choosing Ed Martin Toyota!

Ed Martin Toyota responded

Thank you for your continued trust and loyalty! We're honored that you've chosen Ed Martin Toyota for your fourth vehicle. It's wonderful to hear John G. and the entire team made your car buying experience smooth, easy, and painless once again. We truly appreciate your kind words and your loyalty. Congratulations on your new Toyota, and thank you for being part of the Ed Martin family!

Ed Martin Toyota responded

Thank you so much, Kate! We truly appreciate your business and look forward to working with you for many years to come. Enjoy your beautiful new Toyota!

Ed Martin Toyota responded

Thank you for your review! We are honored that your first experience with Ed Martin was such a positive one. We are glad Amadi provided professional service and made the process enjoyable. We truly appreciate your business and thank you for choosing Ed Martin Toyota. Enjoy your new Toyota, and we look forward to serving you again in the future!

Ed Martin Toyota responded

Thank you for the wonderful review, Stacy! We’re thrilled to hear you had a great experience with Moises and our team. His knowledge of the 4Runner and commitment to making the process straightforward are qualities we truly value. We appreciate you making the three hour drive to work with us, and it means a lot to hear you would do it again. Thank you for choosing Ed Martin Toyota, and enjoy your new 4Runner! 🚙✨

Ed Martin Toyota responded

Thank you for the great review! We’re so glad to hear you had an enjoyable experience with us. Jay will be thrilled to know he helped you find the right vehicle. We truly appreciate your recommendation and thank you for choosing Ed Martin Toyota. Enjoy your new vehicle, and we look forward to seeing you again!

Ed Martin Toyota responded

Justin, thank you for the awesome review! We love hearing that what started as “just looking around” turned into finding the perfect 2026 GR86 for your wife. Moises will be thrilled to know he made the process easy and enjoyable for both of you. Congratulations on the new GR86, and thank you for choosing Ed Martin!

Ed Martin Toyota responded

We love hearing this! Lane will truly appreciate the kind words. We are so glad your Toyota buying experience was smooth and enjoyable, and that Lane’s knowledge and easygoing approach helped make everything come together seamlessly. Thank you for choosing us, and enjoy your Toyota!