Josh Tulledge | Page 5

First time buying a Toyota and Neal made the experience painless, relaxed and is a great communicator online as to status of our order. painless, relaxed and is a great communicator online as to status of our order. More

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This is only the second time in life I've returned to a dealer for a subsequent purchase. Ben was great, even coming in on his day off for test drives. Financing was quick. No high-pressure bullocks fro dealer for a subsequent purchase. Ben was great, even coming in on his day off for test drives. Financing was quick. No high-pressure bullocks from anyone. Thanks, Ben.. you're the hippest. More

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Everything was smooth and easy. Everyone was kind, respectful, and extremely helpful. Would recommend them to anyone. Everyone was kind, respectful, and extremely helpful. Would recommend them to anyone. More

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What a nice dealership! Neal was very helpful and efficient in helping us as was the rest of the team! Josh made the final steps in purchasing the truck informative and effi Neal was very helpful and efficient in helping us as was the rest of the team! Josh made the final steps in purchasing the truck informative and efficient! It is huge dealership and has a lot of resources to continue with great service for my new truck! More

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more time needs to be allotted for review of new car and new car features -- this process was very rushed new car features -- this process was very rushed More

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Absolutely poor experience with ed Martin Toyota. Me and my fiancé drove an hour past the closest Toyota dealership thinking this place would take care of us more, since my family takes all of our ve Me and my fiancé drove an hour past the closest Toyota dealership thinking this place would take care of us more, since my family takes all of our vehicles there for maintenance. First our sales person was not responding whatsoever maybe once every 2-3 weeks. Me and my fiancé ordered a brand new rav 4 fully loaded so we expect maybe some sort of upgrade in customer service… boy we were wrong. When we came in and talked with our sales person he was taking other phone calls. Wandering off to help other sales associates with things. It didn’t feel like it was a personal interaction at all. After 3 months of waiting for our ordered car I had all the money on a check and I was already financed through my local bank. I’ve already denied multiple times to use their financing. They continued to pull my credit after saying multiple times in person that I do not want to use their financing. We get some papers signed and then the financing person came to our table and proceeded to ask if I wanted to bundle some warranties. I declined because I thought that Toyota has warranties on their new vehicles (which they do). The financing person then asked what would I like to use as my downpayment. I told him I would like to use my debit card. He then stated that their is a 3% fee on a card but if I bundled he would take it off. Waiting 3 months for the car I was just wanting to get out of there. We go back to start bundling because the financing person made it kind of seem like the New vehicles didn’t have any warranty. He showed 3 stages of warranties and the basic one was the lowest package. We bundled with the lowest package because we were under the impression that their was no warranties so we wanted to have some coverage and we got the 3% fee taken off. Next day I was doing some research and I found out that the new vehicles have a warranty. I then proceeded to call and state that there was some confusion on the warranties and I wanted to back out of it. Not even 24 hours of owning the car they say it’s already been financed and we can’t get our money back to get our monthly payment back to what we originally had it. They did mention that they could give the money back on the principal of the car. But we wanted a lower payment. The financial guy that I spoke to the day prior yelled at me over the phone saying that I was wrong, and how I could of possibly misunderstood the warranties. I ended the phone call. When the car got delivered their is a scratch in the passenger side window. My sales guy ordered a new window with no charge which I really appreciate. But it’s been a month now and I’ve texted him multiple times. Even reaching out to the parts department and it’s been sitting for close to 2 weeks now with no response from my sales guy. Also I had text saying “please don’t put the ed Martin sticker on my car” sure enough when we went to pick it up it’s on the back of the car. Also they mentioned they would pay for the tint on my car after they got the window repaired. Again its still not tinted. This review is just an honest review. These are the main things that stick out to me. I will not be returning for my next new Toyota. More

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We loved working with Moises, he made the car buying process easy and straightforward. The quality of service at Ed Martin Toyota is amazing! We were very happy with our experience. We would definitely process easy and straightforward. The quality of service at Ed Martin Toyota is amazing! We were very happy with our experience. We would definitely purchase from them again. More

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I was impressed with the friendly welcoming environment. It’s nice to see and hear people being nice. I just visited to get floor mats for my 2009 used Camry, met Tom who was nice enough to show me where t It’s nice to see and hear people being nice. I just visited to get floor mats for my 2009 used Camry, met Tom who was nice enough to show me where to go. That chance meeting turned into an opportunity to fixed a GMC problem I had and a trade for a newer nicer truck. My wife was so happy she couldn’t sleep. Thanks Tom E., Glad I met ya. And great job Ed Martin employee staff. Keep it up. More

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I recently purchased a 2025 Toyota RAV4 and I couldn’t be happier with the experience. From the moment I walked in, Mohammed was friendly, knowledgeable, and never pushy. He was very perceptive about what be happier with the experience. From the moment I walked in, Mohammed was friendly, knowledgeable, and never pushy. He was very perceptive about what I liked and listened to what I wanted. He invested a lot of time on a busy weekend and the process never felt rushed. Mohammed walked me through several options within my budget, and made the entire process stress-free. We look forward to working with Mohammed again when we are in the market for a car. We are very loyal to the brand and have bought from this dealership before. This time was a pleasure because of Mohammed’s excellent customer service. More

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Ed Martin teaches all their employees to treat past and new customers as family. They do whatever it takes to keep your business and keep costs down for the customer. new customers as family. They do whatever it takes to keep your business and keep costs down for the customer. More

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