Josh Tyson

Very good people to work with. Great experience and customer service was outstanding and convenient. Great experience and customer service was outstanding and convenient. More

by michaelandrews08 Verified Customer Verified Customer

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End of the year sales was busy. Overall working with Ahkbar and Alaa was super hassle free, smooth and ease of transaction purchasing my used vehicle while my Jeep was still in serv Overall working with Ahkbar and Alaa was super hassle free, smooth and ease of transaction purchasing my used vehicle while my Jeep was still in service. More

by michaelandrews08 Verified Customer Verified Customer

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I might have to wait a few day to get my car back but overall good overall good More

by mtlycruester Verified Customer Verified Customer

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The service department was courteous and great! But the issue with my AIR BAGS Was Not complete! Now I have to return it in the morning and leave it that leaves me stranded without a vehicle. I thi But the issue with my AIR BAGS Was Not complete! Now I have to return it in the morning and leave it that leaves me stranded without a vehicle. I think they should have rentals there for people like me. More

by Michael Verified Customer Verified Customer

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Very good and friendly customer service! Decent priced vehicles! Will recommend to others. I’m satisfied Decent priced vehicles! Will recommend to others. I’m satisfied More

by WAYNESHUMATE Verified Customer Verified Customer

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Akbar is the BEST! Everyone was super helpful and accommodating! Highly recommend buying from Southern Newport News! Everyone was super helpful and accommodating! Highly recommend buying from Southern Newport News! More

by justinwood1981 Verified Customer Verified Customer

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I had the pull-down step installed on my new RAM 1500, and the service was fantastic. I arrived right at my scheduled appointment time (3:30 PM), and the vehicle was ready in under 30 minutes—even though and the service was fantastic. I arrived right at my scheduled appointment time (3:30 PM), and the vehicle was ready in under 30 minutes—even though I’d been told the installation might take 1 to 1.5 hours. One of the best service experiences I’ve ever had! More

by TOMBOCK Verified Customer Verified Customer

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I arrived yesterday after a very long day at work, already frustrated, and the computer for the finance application wasn’t working correctly so I was having a time getting started. Despite that, the e already frustrated, and the computer for the finance application wasn’t working correctly so I was having a time getting started. Despite that, the entire sales team that was there with us, Josh Tyson, Dominic Bennett, Hank and our sales assoc Will, were all going above and beyond to ensure we got everything taken care of, all while making jokes, keeping the energy up and just trying to bring up my obviously bad mood. (it worked). The sales experience was great, start to finish, and Hank was right there alongside his team working on anything he needed to. I was there for maybe a total of 2hrs start to finish, trade in and all, on a very busy end of month day. I was extremely impressed at the experience. More

by Joy de Lande Verified Customer Verified Customer

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To Whom It May Concern, On September 9, 2025, I purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two day purchased and financed a brand-new 2026 RAM 1500 Limited Longhorn (~$90,000) from Southern CDJR Newport News (12629 Jefferson Ave). Within two days, the vehicle developed multiple system issues: 1. Home screen intermittently fails to load TomTom maps 2. LaneSense “Vibration” feedback not working 3. Navigation locked to home address (system unusable) 4. HUD stuck on home address (linked to navigation issue per master tech) 5. Compass displays “--” instead of direction 6. Pedestrian brake warning not engaging The vehicle was brought to the service department on September 17, where it remained for nearly two weeks without resolution or meaningful updates. Despite repeated attempts to obtain information, no one from the service team or Service Manager reached out with progress reports or timelines. Only the Sales Manager Josh Tyson consistently communicated and tried to assist — even suggesting a potential vehicle exchange when it appeared the issues could not be resolved. On September 26, I returned to the dealership and escalated the matter directly to General Manager Hank Ayaad, who was unaware of the ongoing situation. Astonishingly, within 24 hours of his involvement, I received confirmation that all six issues had been successfully repaired by a master technician. Summary The lack of communication, accountability, and urgency from the service department is unacceptable. My brand-new vehicle remained in service for two weeks with no resolution — only to have all issues “miraculously” fixed in less than a day once the General Manager became aware. This experience reflects a serious breakdown in internal communication and customer service within the dealership’s service operations. I respectfully request that this matter be reviewed to ensure no other customer experiences similar delays or neglect in the future. Sincerely, Dr. Bock (repeat customer -- I purchased 3-4 vehicles from this locations within three years) More

by TOMBOCK Verified Customer Verified Customer

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Customer service is great. I admire the attention they give and respect. Satisfaction is them. I admire the attention they give and respect. Satisfaction is them. More

by Celesterobin65@gmail.com Verified Customer Verified Customer

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