Matthews Hyundai of Schenectady

This is by far the worst dealership I have ever dealt with. The service department are so rude the staff have no idea what they are doing. I had a problem with my drivers side door handle not locking whe with. The service department are so rude the staff have no idea what they are doing. I had a problem with my drivers side door handle not locking when touched. They ordered new part. When I went to get it installed after driving an hour they said they had to send it out to get painted and never called before I drove all the way there. Then they called back to tell me it’s painted, drove down again to then tell me they ordered the wrong handle said they would have it within a few days. It’s been over two weeks. I refused to drive back down again and wanted them to pick up car and give me loaner. Mona Lisa in service said they don’t give loaners. Also when I called to see if part was in Seema told me that she doesn’t work for Parts she works for Service ride and hung up on me. They don’t call you back, give you run around. I had to finally deal with GM to get any th ing done and still a runaround. I will not be doing business with them again. Also my son got a car from there recently and was a complete bad experience for his first car purchase ever. When my lease is up I will be going elsewhere. More

I called the Service Dept today to make an appointment - the person I spoke was very rude, put me on hold and then I was disconnected - called back and spoke with someone else. She wasn't very helpful, but the person I spoke was very rude, put me on hold and then I was disconnected - called back and spoke with someone else. She wasn't very helpful, but at least she was not rude. There is the 4th time I have called to try and schedule service. Not very happy. I purchased the car there and I am having problems so naturally I want to have it fixed there. At this point I may have to consider going to another Hyundai dealership - not sure. The customer service from the Service Dept leaves alot to be desifred. More

Had a great experience yesterday with the purchase of the new Hyundai elentra with Vinny! Service was great and they really worked out a good deal for me and the BIL. Vinny was very concise and thoughtful of new Hyundai elentra with Vinny! Service was great and they really worked out a good deal for me and the BIL. Vinny was very concise and thoughtful of our needs and price range for the car. He knows his stuff and I am really glad he was my sales person. He even went with me to Glenville to get the BIL paperwork signed and got me a good deal on my trade in. I would do it again if Vinny was my sales person thank you! More

Our circumstances forced us to bring our car to Matthews by tow truck. On our way back home to Maryland our transmission started leaking fluid. Couldn't drive our Tuscan. Although we arrived at the dealersh by tow truck. On our way back home to Maryland our transmission started leaking fluid. Couldn't drive our Tuscan. Although we arrived at the dealership around 1:45 pm, Monalisa, the service coordinator, worked her magic to get us in. Stan had our car fixed in about 2 1/2 hours. Honest evaluation of the problem and NO PENCIL WHIP. Even the showroom dealer (Joshua) was kind and extremely helpful. We were treated with respect and concern for our dilemma. Very happy we wound up at Matthews. Lois and Michael Begly More

Clean ,large inventory, informative,accommodating,r Relaxing, location, professional employees, comfortable, understanding,polite, marketing, inviting informative,accommodating,r Relaxing, location, professional employees, comfortable, understanding,polite, marketing, inviting More

Very friendly people, has vehicle issues and they are working on it, gave me a rental at there coast until mine vehicle is done working on it, gave me a rental at there coast until mine vehicle is done More

Awesome service friendly and warm got me in and out with what I needed to know. what I needed to know. More

Very helpful. Knowledgeable about the car. Would refer Amith to anyone buying a car. Would return. Knowledgeable about the car. Would refer Amith to anyone buying a car. Would return. More

Was the first time I bought my vechicle in for service at Matthew’s. Howard greeted me as soon as I walked into the service area and he was great. Called me with any updates and when I picked up my car demon Matthew’s. Howard greeted me as soon as I walked into the service area and he was great. Called me with any updates and when I picked up my car demonstrated excellent customer service. Experience was so good, if i purchase another Hyundai Palisade I will do to Matthew’s! More