Joshua Fernandez

North Orlando Mitsubishi responded

Hi, thank you for taking the time to share this experience. I’m really sorry for the frustration and confusion you and your wife went through—that’s not the level of communication or service we aim to provide. We understand how concerning it is to be charged for a service that should have been covered, especially after multiple attempts to get clarity about the warranty. Changes in ownership and warranty administration can sometimes create gaps in communication, but that shouldn’t fall on you to sort out. We’d like the opportunity to review what happened and make this right. Please reach out to us directly with your contact information and service details so we can investigate the warranty status at the time of your visit and address any charges that may have been applied incorrectly. Your feedback is important, and we’re committed to improving how we communicate these changes to our customers moving forward.

North Orlando Mitsubishi responded

Thank you for taking the time to share your feedback. We truly value hearing from our customers, as it helps us improve and provide a better experience. We’re sorry to hear that your experience did not meet expectations. Your comments regarding pricing have been noted, and we are actively working to address this.

North Orlando Mitsubishi responded

Thanks so much for your kind words! We're glad you had a great experience and look forward to helping you again next time 🚗

North Orlando Mitsubishi responded

Thank you for your review! Means the world to us!

North Orlando Mitsubishi responded

Thank you so much for your kind review! We strive to make customer service the #1 priority here at North Orlando Mitsubishi.

North Orlando Mitsubishi responded

Thank you so much for the kind words! We really appreciate you taking the time to share your experience.

North Orlando Mitsubishi responded

Thank you for your kind words! We’re happy to hear that our team consistently does excellent work and that you’ve had nothing but positive experiences. We truly appreciate your support and look forward to continuing to take great care of you. Good job right back to our team!

North Orlando Mitsubishi responded

Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. It’s great to hear that our team was accommodating, patient, and knowledgeable, that’s exactly the level of service we strive to provide every customer. We’ll be sure to share your kind words with Joshua and the rest of the team. We look forward to taking care of you again in the future!

North Orlando Mitsubishi responded

Thank you for the great feedback! We appreciate your trust and are thrilled you had such a positive experience. Welcome to the family!