Joshua Hansmeier | Page 69

Service Department Are Lying Shysters I was a loyal Bell Honda customer for 17 years, having purchased 4 new Honda vehicles from them and giving them 100% of my service work. However, I w I was a loyal Bell Honda customer for 17 years, having purchased 4 new Honda vehicles from them and giving them 100% of my service work. However, I will NEVER do business with them again! STAY AWAY from their service department! Their service reps and service manager routinely lie about un-needed repairs, and I have caught them recently stating that I needed a new battery, which was a lie since I had the battery re-tested by three different auto service departments and it is fine. Then, George, the service manager verbally gave me an "out the door" price for replacing my timing belt, then tried to tack-on a $42 "environmental fee" when I picked-up the vehicle. After checking with three other Phoenix Honda dealers, they stated that no environmental fee should ever be added for a timing-belt replacement! Again, another lie! Finally, when I called George to express my feelings about him lying to me, he talked over me, and would not allow me to express myself. When I escalated the conversation to express my disgust with his unprofessional and condescending attitude, he HUNG UP ON ME! STAY AWAY FROM THIS DEALER! More

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Best service center! Thank you so much to Josh Hansmeier! He’s always so nice and I make an appt with him every visit. He always has my best interest in mind. Thank you so much to Josh Hansmeier! He’s always so nice and I make an appt with him every visit. He always has my best interest in mind. More

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Terrible Service and aggressive salespeople- Do not use. This is the worst experience with service I ever had. I was sold a Zaktec application to protect the paint. Later I heard this application is useless This is the worst experience with service I ever had. I was sold a Zaktec application to protect the paint. Later I heard this application is useless. Since I paid for it, I went for the application after 6 months. The car was barely washed after 4 hours of wait. They gave the car to me, deceitfully telling me Zactec was applied. But No Zaktec application the 1st time, the car was barely washed. There was never a reminder after a year for the 2nd application. So I called and made an appointment. They told me 3 hours max., because of my 1st experience. After 3 hours the car was in the parking lot, not even washed. Went over to sales and told them I don't want this service anymore, I want a pro-rated refund. They said no refunds on this. I drove the car off the lot and no one knows that I did. The sales people were aggressive, the service was bad. I advice that prospective buyers use a different Dealer. More

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WOW customer service experience.. WOW...those are the words that come to Mind after my Over the top Customer Service that I had service manger Josh Hansmeier and his Partner Seth Gosh. WOW...those are the words that come to Mind after my Over the top Customer Service that I had service manger Josh Hansmeier and his Partner Seth Gosh...and would also like to give a great Thanks to the Tech Scott S for taking care of our Gigi..We were given the best service that i could as for ask a not so happy customer because of the condition my CRV was in..we were given the best options, offered a rental, and took care of all the Extended warranty.. Thanks again Josh, Seth and Tech Scott very happy.. More

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Amazing care and service. We went to try to get our warranty for our battery, turns out the dealership we bought it from has to do it despite them sending us to Bell Honda. Wel We went to try to get our warranty for our battery, turns out the dealership we bought it from has to do it despite them sending us to Bell Honda. Well, Bell Honda wasn't going to miss an opportunity to impressed and were completely courteous, and gave us a free car wash and checked our tires and pumped them up for us. Thank you Bell! More

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Restoring Customer relationships My inicial visit with Bell Honda was not a good one. After speaking with Gwen, I was assigned to a new service advisor Joshua H. He was more than kind My inicial visit with Bell Honda was not a good one. After speaking with Gwen, I was assigned to a new service advisor Joshua H. He was more than kind and helpful. He made up for the awful initial experience and works very closely with Enterprise to ensure my needs as a customer were met. Thanks AGAIN! More

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