Joshua Marquis | Page 18

Superb Service When I arrived for my appointment Barry Chase had my paperwork ready and I was expeditiously processed. The client waiting area and amenities are exc When I arrived for my appointment Barry Chase had my paperwork ready and I was expeditiously processed. The client waiting area and amenities are excellent, staff kept me informed of the progress on my vehicle, and I felt they were genuinely sincere in ensuring that I received quality service. Any questions I had were promptly responded to and when the servicing of my vehicle was completed and returned to me I noted that it was cleaned and vacuumed. I greatly appreciate the service Ira Lexus provides. More

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Always a pleasure doing business. Everyone at the dealership seems genuinly interested in making the experience pleasureable and successful... from when you drive in, set down to go ov Everyone at the dealership seems genuinly interested in making the experience pleasureable and successful... from when you drive in, set down to go over your reasons, to recapping at the end.. it all just flows professinally and friendly.... More

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Best service ever The customer service that I had yesterday was the best that I have ever had at any Lexus dealership I have been a Lexus owner for 8 years and this is The customer service that I had yesterday was the best that I have ever had at any Lexus dealership I have been a Lexus owner for 8 years and this is my 3rd Lexus. From the initial phone call for my 10k service to the final checkout everything and everyone was superior. I appreciated having a loaner car for the day, the nice coffee machine and bagels and the chocolates for the ride home. The service could not have been better. Josh was great to work with. My car continues to be a joy to ride. IRA Lexus made it a pleasure to have it serviced. Thanks! More

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On time and friendly The visit was for routine maintenance, but we were able to resolve a separate issue (replacement of plastic shielding) at no cost. Work was done time The visit was for routine maintenance, but we were able to resolve a separate issue (replacement of plastic shielding) at no cost. Work was done timely. More

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Professional, friendly, competent. Friendly personal greeting. Very responsive service techs. Always making sure they're accommodating. Flexible arrangements. Call if there's somethin Friendly personal greeting. Very responsive service techs. Always making sure they're accommodating. Flexible arrangements. Call if there's something unexpected with your car. Call you when your car is ready. Always perform services requested. More

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Excellent Appointment was on time to begin, on time to completion and at the agreed upon cost. Waiting area was clean and comfortable. I will return for my next Appointment was on time to begin, on time to completion and at the agreed upon cost. Waiting area was clean and comfortable. I will return for my next service requirement. More

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Returning customer My wife and I are returning customers (bought 3 cars and use the service dept) and couldn't be more pleased especially with joe cardello and josh marq My wife and I are returning customers (bought 3 cars and use the service dept) and couldn't be more pleased especially with joe cardello and josh marquis. Even the valets are Fantastic! Bravo More

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Top-notch service experience Usual high quality service delivered in a quick and professional manner. I appreciate Joshua's completing all pre- and post-service interactions in th Usual high quality service delivered in a quick and professional manner. I appreciate Joshua's completing all pre- and post-service interactions in the waiting area since I have mobility difficulties. Thanks for a pleasant service visit. More

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Straight forward My husband and I purchased a certified Lexus this past weekend. The process was straightforward, no hassle and not pressured. Our subsequent visits My husband and I purchased a certified Lexus this past weekend. The process was straightforward, no hassle and not pressured. Our subsequent visits for follow up have been met with professionalism and excellent customer service by all Team members from the valet service, service department liaisons, sales associates, and finance department. More

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Patched tire that had a nail in it My tire pressure warning light came on and thank goodness I took it seriously. I took a walk around the vehicle and didn't see any obvious problem, no My tire pressure warning light came on and thank goodness I took it seriously. I took a walk around the vehicle and didn't see any obvious problem, none of the tires looked low, so I was considering ignoring the warning light and chalking it up to the wide temperature swings over the past few days. But I decided to call the dealership and ask them to check it out. They were able to fit me in right away. They examined the tire pressure all around and found one tire was a little low. They inspected that tire more closely and discovered the root cause ... there was a nail in the tire! They pulled the tire off and were able to patch it and get me back on the road right away. More

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