Joshua Merrill | Page 10

Great, Friendly Service I've always had a great experience with this dealership. The staff is friendly and takes good care of my vehicle when I need it serviced. I've always had a great experience with this dealership. The staff is friendly and takes good care of my vehicle when I need it serviced. More

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Personalized Service Tony Bickel is exceptional as a service advisor and kept me informed of the cost and duration of the repairs and any extra recalls that needed to be p Tony Bickel is exceptional as a service advisor and kept me informed of the cost and duration of the repairs and any extra recalls that needed to be performed. More

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Helpful service department My experience was good. The people in the service department are courteous, professional and thorough. They are responsive to my requests and are wi My experience was good. The people in the service department are courteous, professional and thorough. They are responsive to my requests and are willing to work with me to resolve the issues. More

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Very helpful staff and patient with questions. Very helpful staff who took the extra time to explain how and why service is needed a the time of appointment. They finished the expected work a day e Very helpful staff who took the extra time to explain how and why service is needed a the time of appointment. They finished the expected work a day earlier than expected. No complaints! More

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It was great and I’m picky They are awesome and really helpful. It takes me forever to make up my mind and they were very patient with me. I asked opinions and were very truthfu They are awesome and really helpful. It takes me forever to make up my mind and they were very patient with me. I asked opinions and were very truthful. More

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Excellent experience on service! Josh Merrill, Service Advisor for Helena Lithia Chrysler Dodge Rocks! Picked up on an issue and took care of the problem and no hassle. We are com Josh Merrill, Service Advisor for Helena Lithia Chrysler Dodge Rocks! Picked up on an issue and took care of the problem and no hassle. We are completely satisfied. More

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Above and Beyond the Industry's Service Norm!!! From the first phone call to schedule a service on my 2011 Cummings Dodge Ram Truck, dropping it off at the Helena Dealership and picking my truck up From the first phone call to schedule a service on my 2011 Cummings Dodge Ram Truck, dropping it off at the Helena Dealership and picking my truck up after the service was completed, the level of attention to me and my wife was nothing less than exceptional! The mechanic personally called me while I was shopping in Helena to discus an item he found during his inspection. That's personal service. And, when we returned to pick our truck up after the service, Joe would not let us go out on the slippery ice to retrieve the truck, he had the truck brought to the front door. I'd call that attention to detail and great customer service. More

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Oil Change I was greeted right away. They were very kind, and the oil change was quick. The waiting area was great for my son and I. I was greeted right away. They were very kind, and the oil change was quick. The waiting area was great for my son and I. More

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SERVICE & SALES Lithia's Service Department is far above any we have ever used. Our Jeep Patriot (2012) performs like the day we drove it off the showroom floor. 'Pro Lithia's Service Department is far above any we have ever used. Our Jeep Patriot (2012) performs like the day we drove it off the showroom floor. 'Professional Diagnostics, Estimates of Repair, and a Fast Thorough Service Team' best describe our experience, thank you JOSH MERRILL for coordinating it all. Our Jeep ran great for 5 years until I took it to a well known tire dealer who forgot several lug nuts. The Jeep's tire warning may have saved my life and far more damage to the front end and axle. FACT we were so impressed with Lithia, we bought a new 2017 Dodge Ram from NICK RETZ. Whenever possible we use Dealership Servicing because we still drive our 1999 Dodge Ram and the 1999 Jeep Cherokee bought in Alaska nearly 20 years ago! I laughed when I said, "as soon as I can get my husband to drive the hour to Helena, I'd show him a new Ram." JOSH suggested I take a look at the new 2018 and also mentioned great deals on the 2017 Rams. He never pushed (I liked that), he offered to introduce me to a member of your sales team. SALES: That evening, I showed my husband (Dennis) your website, told him about thousands in rebates, and that he had to make a decision before 12/25/2017 when we'd leave on our vacation. We jumped into the '99 Ram the following afternoon. So fortunate for us we were happily greeted by NICK RETZ. After my husband described the 'no-frills' Ram truck he drives, he let Nick know that's what he wanted to see, but he was keeping his '99 Ram. Nick said, "let me go get the truck I think you just described". It was gorgeous (the color I hoped he'd get). Nick invited us for a Test Drive. We both drove a far distance. I announced, "This is the Truck I want, you two hammer out the details after Dennis & I get something to eat." They did, we drove both trucks back to Deer Lodge. Thank you NICK! Thank you LITHIA for the two professionals who made it such a great experience at your Helena dealership. More

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Satisfied Took care in for oil change. Excellent customer service. Very courteous. Kept me informed.and made sure everything was convenience. Apprised me Took care in for oil change. Excellent customer service. Very courteous. Kept me informed.and made sure everything was convenience. Apprised me of any concerns. Easy check out. More

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