Joshua Smith
Joshua Smith at Tri-Cities Chrysler Dodge Jeep Ram

Joshua Smith | Page 2

Service Manager

Tri-Cities Chrysler Dodge Jeep Ram

869 E Stone Dr
Kingsport, TN 37660

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4.5
56 Reviews
4.5

56 Reviews

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56 Reviews of Joshua Smith

August 19, 2026

Dealership Rating
Employee Rating

The service was very good. They were polite and they explained everything good. We will use them again More

by THERESA784
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Our service team appreciated the opportunity to work on your Dodge Grand Caravan. Knowing you found our service polite and our explanations clear means a lot to us. We look forward to serving you again. Nick Jennings General Sales Manager nick.jennings@victorynissan.com

August 13, 2026

Dealership Rating
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Excellent customer service department. Extremely knowledgeable and efficient personnel! Friendly and courteous personnel. I would highly recommend them! More

by PS49SAMSCOTT
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Tri-Cities Chrysler Dodge Jeep Ram are glad to have you as a customer. Nick Jennings General Sales Manager nick.jennings@victorynissan.com

April 09, 2026

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No complaints! Everyone was nice and seemed to be knowledgeable in their work. Thanks everyone! More

by mitchellgw
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Graves

Apr 09, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Thank you for letting us know how well your Ram 1500 service went. We’re pleased our team was friendly and knowledgeable throughout. We look forward to assisting you again. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

March 13, 2026

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Had first oil change on jeep everything went great and service representatives were very friendly and knowledgeable More

by cbkitty63
Service Price Transparency
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Recommend Dealer
Yes
Mar 14, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Thank you for choosing us for your Jeep Grand Cherokee L’s first oil change. We’re glad our team’s friendliness and expertise made the experience smooth. Joshua and the rest of our crew look forward to helping you again. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

February 28, 2026

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Josh always take care of every need that out vehicles need. We were given a loaner car during the time our car was being serviced. More

by r.greenlee
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Recommend Dealer
Yes

February 26, 2026

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They are crooks, they gave maintenance plan when jeep was bought then took it back More

by JENNIE6648
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Recommend Dealer
No

Other Employees Tagged: Daniel O'Dell

February 23, 2026

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They were very helpful. Our vehicle was serviced in a timely manner even without an appointment. More

by 3HURDS
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Recommend Dealer
Yes

February 22, 2026

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I've never had any problems with the service on my 2023 Ford Maverick pickup truck that I purchased from Tri-Cities C D J R in 2024 . I like the fact that I never need to make an appointment, just drop by More

by TERRYCOFFEY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dalton Howard

January 01, 2026

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Employee Rating

Third time since purchase on 11/13/2025 that the car has been in the shop for the save issue. The car needs to be replaced aced the dealership management is a joke. More

by Elizabeth
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Recommend Dealer
No

Other Employees Tagged: James Graves, Daniel O'Dell

January 01, 2026

Dealership Rating
Employee Rating

The people there are polite, respectful, and well mannered, and there for your needs and answer my questions that I had. More

by TERRY.KELLAM1
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Recommend Dealer
Yes
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