Joshua Vigil | Page 3

Porsche of Riverside listed a 2014 Porsche Cayman S for sale at $63,981. We contacted them and said we would take it, let us know where/how to send the deposit. Requested a confirmation from the dealer sale at $63,981. We contacted them and said we would take it, let us know where/how to send the deposit. Requested a confirmation from the dealer to lock in the car. The NEXT day they jack the price UP $4,000 and their response is the "price is the price". No, the price was $63,981 as advertised. Very disappointed in a Porsche Dealership for this type of pricing activity. 👎👎👎👎👎👎 More

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We had a great experience at Porsche Riverside. The staffs were very helpful and attentive. We found the car that we love, and we were able to finalize a good deal. The process was very smooth and The staffs were very helpful and attentive. We found the car that we love, and we were able to finalize a good deal. The process was very smooth and transparent. Highly recommended this dealership! More

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Joshua Vigil was very helpful and kind salesperson to deal with. Always on top of thing and gets deals done. Also financial manager Jeremy worked his magic to get us a better deal on other packages with deal with. Always on top of thing and gets deals done. Also financial manager Jeremy worked his magic to get us a better deal on other packages with the car. Highly recommend! Will come back for another porsche to this dealer! More

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Joshua vigil excellent salesman, very friendly, professional and helpful. Team at Porsche Riverside is excellent. professional and helpful. Team at Porsche Riverside is excellent. More

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Josh Vigil was very helpful and provided us the details and features of the Porsche Panamera. He walked us through the entire purchase, great salesman. Thank you. and features of the Porsche Panamera. He walked us through the entire purchase, great salesman. Thank you. More

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Bought our first Porsche from Porsche riverside since a friend of mine referred the dealership. Met Sherman when we were looking for a preowned Macan for my wife but due to inventory shortage at that tim friend of mine referred the dealership. Met Sherman when we were looking for a preowned Macan for my wife but due to inventory shortage at that time , we optioned for a new one.. we visited the dealer ship twice and on our second visit, Sherman was very patient with us as we could not make decision on which one we were going to try to purchased and took some time to really come up with a decision. He understood that this was major purchased for us and did not pressure us one bit and upsell us on other vehicles. And when it came to a negotiating the purchase price .. he really did fight for us to get the best deal and all the time I felt confident that he was on my side. Even when the purchase was over… and when we took delivery, he sat with us in the car and explained all the technology of the car even after the dealer ship was already closed…. I felt bad that I was keeping him away from his family but he wanted us to feel confident how to operate the vehicle. After a day or so, he even called me to see how everything was and I thank Sherman for everything that he did for us. Sherman really understands it’s not just about customer service and to me, he truly does care about the people and what people go through in order to purchase vehicles like these. He makes it a priority for customers get the most for their hard earned money . My wife and I are not rich nor do I consider ourselves privileged, we were just lucky to have met Sherman. Recently I have reached out to Sherman again to inquire about ordering a car for my self as this time I wanted to have the options on the vehicle that I wanted… Sherman quickly went over the process and even met with me to go over the vehicle and options on the Porsche configuration and showed me samples of the color and interior… again he was so patient with me and at the end ,,, since i was not ready to place the order yet,,, he save the file for me and printed out car configuration…. He wanted to make sure that all my questions were answered and that I was satisfied.. soon I will be ready to place my order and I will reach out to Sherman again…..Thank you so much Sherman for your time and really enjoyed my last visit. More

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Joshua was very patient with me as I test drove a couple 911’s and pestered him with questions. After all of the hoopla around the various 911 trim levels, I found a well optioned 2020 911 (992) Carrera bas 911’s and pestered him with questions. After all of the hoopla around the various 911 trim levels, I found a well optioned 2020 911 (992) Carrera base was a great fit for my driving style. Alexis spent a lot of time with me patiently going through the myriad of setup options. He followed up with a 2nd Delivery home visit to finish setting up the car. Jeremy worked through the financials very quickly. It was a pleasure to work with all three of them. In all, the experience was exceptional. More

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My review pertains specifically to the procedures of the dealership and my factual experience, rather than any particular individual as all employees I dealt with seemed nice and friendly. A little over ago dealership and my factual experience, rather than any particular individual as all employees I dealt with seemed nice and friendly. A little over ago a month I purchased my first pre-owned Porsche. Coming from a happy Mercedes CPO customer of many years, I must say I was quite disappointed at the purchasing and certification process by Porsche. During negotiation I saw that they included the price of a LoJack that was not in the advertisement posting or that I had asked for. I asked them to take it off and they said they could not do that and that they installed it in all of their vehicles. Effectively, this makes all of the dealership’s cars cost $2,000 more than their listed price which would seem to border on false advertisement. They literally even charge me for the key at this dealership! During the signing of the paperwork, I asked for the CPO warranty documentation. Surprisingly, I was told Porsche “doesn’t do that anymore” and that I would receive a packet in the mail. Not only did I never receive such documents, but it is interesting that the dealership would give customer information on warranty AFTER you sign the paperwork. On my drive home from the dealership, a low oil level light came on and the PCM system kept freezing and rebooting itself. One would think that of all things, the oil level would be one of the most important items to be checked. I was told I had to wait a few days to bring the car back to the dealership so they could provide me with a loaner. In the meantime prior to bringing the car back, I noticed the charging cable and windshield wiper were torn, and parts of the trim were broken and loose. Upon arriving at the dealership for my appointment days later, the oil was topped off and I was told they ordered a new PCM system, and that they would contact me again in a couple of weeks. I am not sure what was the point of waiting days for a loaner if they did not provide me with one. So I basically drove a car I had just purchased, with no functioning navigation or sound system for three weeks. I understand that cars break, but if a customer literally has a vehicle they just purchased malfunction on their drive home from the dealership, I don’t care if you have to pull a brand new car off the lot and provide them with that as a loaner while you fix the car that supposedly went through a rigorous certification process. Three weeks went by and since I never heard from the dealership I took it upon myself to reach out to them back. To my surprise I was informed the part had already arrived but nobody bothered to let me know. In addition, I am only getting 5-7 miles with a fully charged Panamera Hybrid battery despite being told I could get 15-20 miles when purchasing the vehicle. Identical comments can be found elsewhere on other reviews online. It makes me wonder whether there is something wrong with the car’s battery health. The service department told me this is normal, but if I am getting 36% lower than the MINIMUM reported range, while driving very non-aggressively and not using any AC, then one would seem to consider this is as not normal. All of this makes me question Porsche's certification process and the overall safety of the car. Finally, when purchasing the vehicle I was told to rest assured that the hybrid battery is covered and that it had a ten-year warranty. At the service department I was told it was an eight-year warranty. When I called a service department later to clarify which one was the correct information, to my shock I was told there was no warranty on the hybrid battery! So arguably one of the most expensive parts on a vehicle to replace, and a piece of information which was a determining factor in my purchase went from having a warranty of ten years, to eight years, to no warranty! Ironically, while my questions remained unanswered, I was receiving emails asking to rate the dealership. I suggest taking a look at the negative comments found on reviews online, in particular regarding their CPO vehicles. More

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Alexis help me get going with my new porcheHe is a very Alexis help me get going with my new porche He is a very knowagable man. When ever You don’t like him I will hire him. Knowagable and good people Alexis help me get going with my new porche He is a very knowagable man. When ever You don’t like him I will hire him. Knowagable and good people hard to find Thanks for doing excellent service for me More

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Amazing service very professional, not a typical dealership, it’s like you are in 6 diamonds resort. Rob was great he helped us to chose the best car for our budget dealership, it’s like you are in 6 diamonds resort. Rob was great he helped us to chose the best car for our budget More

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