I made a Appointment for a oil
Change and was told I was
the 6th in line.
What is the purpose of making an appointment?
The result of Making an appointment was a close to a three hour oil change.
the 6th in line.
What is the purpose of making an appointment?
The result of Making an appointment was a close to a three hour oil change.
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by BENABISEF
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Absolute top notch service!
! Quick in and out and the employed were quite friendly and professional.
! Quick in and out and the employed were quite friendly and professional.
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by Josie
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
Great customer service.
They always take good care of my car in a timely manner.
They always take good care of my car in a timely manner.
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by CRCHAPPELL45
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Everything was taken care of appointment was in the
system was honest about the time to do the work and the truck was ready for pickup
system was honest about the time to do the work and the truck was ready for pickup
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by JFRESHCORN
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!
Parts changers not machanics but don't feel bad it's the
norm now just because scan tool says wheel sensors doesn't mean they are bad means abs not receiving signal that could be a few things and to say
norm now just because scan tool says wheel sensors doesn't mean they are bad means abs not receiving signal that could be a few things and to say both sensors are bad should have raised doughts but instead you said needed 2 rear sensors $1000.00 dollars later you still didn't fix the problem you replaced 2 perfectly good sensors probably.
Next time check wiring tone rings next and you would have found the issue that's what I did so again pay your people get real machanics and I can assure you your reviews will get better.
Thanks
Earl Gray
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by noemail00
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for bringing this to our attention, Earl. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
Great experience.
Close by and convenient. Less than expected wait time. Clean bathrooms plenty of coffe and snacks.
Close by and convenient. Less than expected wait time. Clean bathrooms plenty of coffe and snacks.
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by johncole
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Everyone was great!
Service was completed within a quick time and the staff made it a great experience.
Service was completed within a quick time and the staff made it a great experience.
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by cincwalker
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Nobody said anything about having to pay a fee if you
used a cre6card till after service was rendered. The cre6card fee should be explained before services
used a cre6card till after service was rendered. The cre6card fee should be explained before services
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by AVD986
Verified Customer
Verified Customer
Other Employees Tagged:
Service department
May 27, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for taking the time to provide us with this feedback.
Very swift service, great attitudes, and a clean
environment. Have been a customer for about 2 years now since checkered flag.
environment. Have been a customer for about 2 years now since checkered flag.
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by Noah
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dominic Bennett
May 27, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!
Tge initial staff displayed an indifferent and
unwelcoming attitude when I first arrived, like they were doing me a favor instead of showing appreciation for my custom..The oil change service and
unwelcoming attitude when I first arrived, like they were doing me a favor instead of showing appreciation for my custom..The oil change service and state inspection took an inordinate amount of time of about 3.5 hours compared to that of my regular Southern Ford dealership, which takes less than 2. I didn't go to this time only because of their previous online booking issues, which is now fixed. I'm a retired mechanic, and I know how long this should take. I was also not given clear information on which side engine mount was found defective to prevent passing inspection either because after being told it was on the right side, there wasn't clarification whether the technician was viewing it from the driver seat or vehicle front as the right side looking from inside the cabin doesn't appear broken when I tested it at home, just as he had in the shop. I expected much better from a Southern dealership, and I don't, plan on using this particular Chrysler dealership again.
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by bnsbtgog
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tim
May 27, 2026 -
Southern Chrysler Dodge Jeep Ram Newport News responded
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.