Joshua Ware | Page 3

Great customer service. They always take good care of my car in a timely manner. They always take good care of my car in a timely manner. More

by CRCHAPPELL45 Verified Customer Verified Customer

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Everything was taken care of appointment was in the system was honest about the time to do the work and the truck was ready for pickup system was honest about the time to do the work and the truck was ready for pickup More

by JFRESHCORN Verified Customer Verified Customer

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Parts changers not machanics but don't feel bad it's the norm now just because scan tool says wheel sensors doesn't mean they are bad means abs not receiving signal that could be a few things and to say norm now just because scan tool says wheel sensors doesn't mean they are bad means abs not receiving signal that could be a few things and to say both sensors are bad should have raised doughts but instead you said needed 2 rear sensors $1000.00 dollars later you still didn't fix the problem you replaced 2 perfectly good sensors probably. Next time check wiring tone rings next and you would have found the issue that's what I did so again pay your people get real machanics and I can assure you your reviews will get better. Thanks Earl Gray More

by noemail00 Verified Customer Verified Customer

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Great experience. Close by and convenient. Less than expected wait time. Clean bathrooms plenty of coffe and snacks. Close by and convenient. Less than expected wait time. Clean bathrooms plenty of coffe and snacks. More

by johncole Verified Customer Verified Customer

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Everyone was great! Service was completed within a quick time and the staff made it a great experience. Service was completed within a quick time and the staff made it a great experience. More

by cincwalker Verified Customer Verified Customer

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Nobody said anything about having to pay a fee if you used a cre6card till after service was rendered. The cre6card fee should be explained before services used a cre6card till after service was rendered. The cre6card fee should be explained before services More

by AVD986 Verified Customer Verified Customer

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Very swift service, great attitudes, and a clean environment. Have been a customer for about 2 years now since checkered flag. environment. Have been a customer for about 2 years now since checkered flag. More

by Noah Verified Customer Verified Customer

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Tge initial staff displayed an indifferent and unwelcoming attitude when I first arrived, like they were doing me a favor instead of showing appreciation for my custom..The oil change service and unwelcoming attitude when I first arrived, like they were doing me a favor instead of showing appreciation for my custom..The oil change service and state inspection took an inordinate amount of time of about 3.5 hours compared to that of my regular Southern Ford dealership, which takes less than 2. I didn't go to this time only because of their previous online booking issues, which is now fixed. I'm a retired mechanic, and I know how long this should take. I was also not given clear information on which side engine mount was found defective to prevent passing inspection either because after being told it was on the right side, there wasn't clarification whether the technician was viewing it from the driver seat or vehicle front as the right side looking from inside the cabin doesn't appear broken when I tested it at home, just as he had in the shop. I expected much better from a Southern dealership, and I don't, plan on using this particular Chrysler dealership again. More

by bnsbtgog Verified Customer Verified Customer

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Thanks for the service . .. We appreciate you commitment and customer service. See you on the next time around .. We appreciate you commitment and customer service. See you on the next time around More

by bevkelly67 Verified Customer Verified Customer

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Trying to contact someone to actually talk to was next to impossible. All numbers go to an automated system and trying to transfer to the department were unsuccessful. Left 2 messages in Monday, online conta impossible. All numbers go to an automated system and trying to transfer to the department were unsuccessful. Left 2 messages in Monday, online contact form on Tuesday, but no return call or contact. Had to go to the dealer to talk to someone. Went in for service 2 days later and they said there was no problem. Reset the code and sent me in my way. Code returned in the morning. Had to go back in and they replaced the part they said was ok the day prior. All in all the staff were ok to deal with but I think the dealership as a whole needs some improvements in customer service. More

by ssechriest Verified Customer Verified Customer

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