Joshua Ware
Joshua Ware at Southern Chrysler Dodge Jeep Ram Newport News

Joshua Ware

Service Director

Southern Chrysler Dodge Jeep Ram Newport News

12629 Jefferson Ave
Newport News, VA 23602

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4.1
75 Reviews
4.1

75 Reviews

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75 Reviews of Joshua Ware

February 27, 2026

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The work was done in a timely manner. Which I really appreciate everything. The team was great and professional. More

by aarbricop70
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Recommend Dealer
Yes

February 26, 2026

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I appreciate that they were quick to respond to my questions and issues about my car More

by LINDACROCKETT134
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Recommend Dealer
Yes

February 24, 2026

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Thank you for the Awesome oil and filter change Little shocked about the cost of the fuel filer change on my 2024 Ram 2500 BUT I LOVE THE DIFFERENCE in driving my truck!! Thanks so much!! More

by kjhue2007
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Recommend Dealer
Yes

February 22, 2026

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Work was done faster than expected but they should have more than one person working the service counter especially when busy. More

by aidan.marshall2360
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Recommend Dealer
Yes

February 22, 2026

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First time there. Place was clean and organized i was greeted qhwn i came thru door . More

by soavedell
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Recommend Dealer
Yes

February 17, 2026

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Had an appointment at 830am for an oil change, ended up getting out around 1130. Could have been quicker but got me in on short notice. More

by jeffa1983
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Recommend Dealer
Yes

Other Employees Tagged: Dominic Bennett, Quentin Deck

Feb 19, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

We appreciate your feedback and are eager to better your return experience.

February 15, 2026

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Employee Rating

Went for po302 code and all they did was reset the engine light and charged me 1800 dollar for replacing 6 spark plugs Four days later engine light came back on Took it back same code again They said I More

by BRYANOTTAWAY
Service Price Transparency
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Recommend Dealer
No
Feb 27, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

We value and appreciate your business, Bryan. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Feb 27, 2026

BRYANOTTAWAY responded

I don’t trust anyone in this dealer ship They lied to me about doing work called me a liar to my face Refused to refund money for work not done I have since had to sell my jeep because of engine failure caused by this dealer I will never do any business with southern auto group ever and will tell any and everyone about what they did or did not do to my jeep This whole experience has been negative and in very bad faith

Feb 27, 2026

BRYANOTTAWAY responded

I have since had to sell my jeep because of engine failure because of those dealer ship I will never do anything with the southern auto group

Feb 27, 2026

BRYANOTTAWAY responded

This dealer xxxx refuses to refund my money for work not done to my jeep they said they did I have since had to sell my jeep because of engine failure cause by this dealer I will never do any business with southern auto group

Feb 27, 2026

BRYANOTTAWAY responded

Southern auto group is the worst dealership In the area I will never deal with any of the dealers that have southern Rip off artists

February 15, 2026

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The dealership was very clean and friendly they kept me posted on everything. Roger was extremely helpful. More

by nanafsugarhill
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Recommend Dealer
Yes

February 01, 2026

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The dealership didn't have my parts or the oil for my car. They wasn't prepared to service my vehicle with an appointment at 9:15. They had to get the oil parts from Virginia Beach which resulted in a la More

by TAKARRA.THOMAS
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Recommend Dealer
No
Feb 27, 2026

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for bringing this to our attention, Takarra. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

January 25, 2026

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Employee Rating

Quick, fast and easy service. I appreciated the way customer service greeted me and I was serviced right away. More

by TMHEDGSPETH
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Recommend Dealer
Yes
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