Josiah Bouley

I am writing to share my recent experience at Lexus of Brookfield, which was extremely disappointing and far below the level of service I have previously associated with the Lexus brand. I initially co Brookfield, which was extremely disappointing and far below the level of service I have previously associated with the Lexus brand. I initially contacted the dealership after finding a vehicle online. I was informed that the vehicle had just arrived and would be available for viewing. Because my husband and I would be trading in his vehicle, we specifically arranged a 5:00 PM appointment on Friday. I also asked to be notified if the vehicle would not be available to view. Throughout the week, I received multiple communications from the dealership, including a text instructing me to ask for Brandon upon arrival and a personalized appointment reminder from Claire. On Friday afternoon, however, I received a message asking why I had missed my appointment. Confused, I called and was told it was simply a mistake. Despite that confusion, my husband and I drove nearly an hour to the dealership for our scheduled appointment. Upon arrival, we asked for Brandon and were told that, as the Used Car Manager, he would not be assisting us and that another salesperson, Josia, would help us instead. Before introducing himself or asking any questions about our needs, Josia immediately requested my driver’s license. He then informed us that the vehicle we had driven an hour to see was not ready and asked what else we wanted to look at. At that point, I requested to speak with a manager and was denied. Moments later, we were suddenly told that the vehicle could, in fact, be viewed. When the vehicle was brought around, the first things I noticed were dents in the passenger rear door, scratches around the rear door opening, tape still attached to the windshield, and bird droppings on the exterior. This was a vehicle priced around $40,000. When I pointed out the dents and scratches, I was told, “That’s what you get with a used car.” Later, Josia further minimized the issue by stating, “Don’t worry about those dents. They’re on the passenger side and you’ll be sitting on the driver’s side.” Those comments were unacceptable. A customer considering a $40,000 vehicle should not be expected to ignore visible damage simply because it is on the passenger side. The remainder of the visit was equally frustrating. Rather than discussing the vehicle, its condition, or our needs, Josia spent time talking about unrelated topics, including how close the service department is to the mall and how customers can get their steps in while waiting. As a repeat Lexus customer, I am already familiar with the service process. When I asked to look at other vehicles, I was told he would not unlock them because “people steal these cars.” Instead, we were shown vehicles from inside the showroom. By this point, it was after 6:30 PM, the dealership had closed, and yet we were being pressured to determine what it would take for us to drive a vehicle home that night. Eventually Brandon joined the conversation. When my husband asked about addressing the body damage, he focused primarily on the trade-in value and reiterated several times that the dealership does not negotiate because customers come from all over the country due to their pricing. While I understand every dealership has its pricing philosophy, repeatedly hearing this response did nothing to address our concerns about the condition of the vehicle. The most disappointing part of the entire experience was not the dents, scratches, or trade-in discussion. It was the complete lack of customer service, communication, and professionalism. We drove an hour to see a vehicle that was supposedly not ready, were given conflicting information throughout the process, had our concerns dismissed, and were pressured to make a purchase despite the vehicle’s condition. As a previous Lexus customer, I remember a very different buying experience—one that reflected the quality and professionalism associated with the Lexus brand. Unfortunately, that was not what we experienced More

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Josiah Bouley was knowledgeable and understanding of the car I would like. Highly recommend him car I would like. Highly recommend him More

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Josiah Bouley and Sam Aly were amazing to work with and sold me a great vehicle! Very quick and easy when you have your ducks in a row! sold me a great vehicle! Very quick and easy when you have your ducks in a row! More

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Josiah bouley. Bought a car from Josiah before now this is the second vehicle that l bought for him it was a pleasure to work with him Bought a car from Josiah before now this is the second vehicle that l bought for him it was a pleasure to work with him More

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I’ve been working with Josiah Bouley for over four years in search of my next car. Today, I finally found the car that I will drive easily for the next 10 years if not until I the Wisconsin DMW refuses to r in search of my next car. Today, I finally found the car that I will drive easily for the next 10 years if not until I the Wisconsin DMW refuses to renew my driver’s license. Josiah has been knowledgeable, helpful, and super-patient as I moved through my buyer’s journey. I am very grateful for his assistance. Thanks, Josiah!!! More

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Great experience with good communication and they found the make and model I wanted which was no easy task. Josiah Bouley kept me up to date and made the sale so easy. The dealership and the finance manage the make and model I wanted which was no easy task. Josiah Bouley kept me up to date and made the sale so easy. The dealership and the finance manager were so easy to deal with. Super excited about my new Lexus!! More

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Josiah Bouley was great and very helpful We had a great experience while he showed us different models and trims. experience while he showed us different models and trims. More

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Josiah Bouley was extremely knowledgeable, thorough and helpful through the entire process. Overall, an enjoyable experience. helpful through the entire process. Overall, an enjoyable experience. More

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Josiah Bouley was fantastic! I couldn’t be happier with the service from Lexus of Brookfield! I couldn’t be happier with the service from Lexus of Brookfield! More

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Josiah Bouley was had great service. He was a great salesman. This is a great car at a good price. He was a great salesman. This is a great car at a good price. More

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