Josie Garcia
Josie Garcia at Lexus of Arlington

Josie Garcia | Page 26

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.6
271 Reviews
4.6

271 Reviews

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271 Reviews of Josie Garcia

November 30, 2021

Dealership Rating
Employee Rating

Jose was the rep. That took care of my vehicle. Was very pleasant to deal with giving me all the information I needed. He gave me all the estimated times that I requested. Very pleased with the service. Th More

by jfrench1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Coyoc

Nov 30, 2021

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 29, 2021

Dealership Rating
Employee Rating

Today's service was top-notch. For the first time in a very long time, my car was completed with no issues and clean as a whistle. Everyone was very professional and accommodating and the communication w More

by REGEWORDEENA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 29, 2021

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 27, 2021

Dealership Rating
Employee Rating

We had to have a major repair on our car. It was completed in a timely manner and we were very satisfied! More

by Dmaffie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2021

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2021

Dealership Rating
Employee Rating

Jose, Mitch, and Vlad are great, I always get first rate service when I bring in my SUV!!! My first choice for service at when buying a new vehicle. More

by CUBSWINFORERNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Prondzinski, Marcin Ajdukiewicz , Tony Coyoc, Mitch Horwitz, Dakota Younglove

Nov 22, 2021

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience working with Jose, Mitch and Vlad here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

November 22, 2021

Dealership Rating
Employee Rating

Professional and running on time. Convenient hours. Very, very, very, very, very, very nice waiting room. More

by J.VAKAHARIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 22, 2021

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

November 16, 2021

Dealership Rating
Employee Rating

Hello!To be honest, I was upset because I was charged Hello! To be honest, I was upset because I was charged for the free service. I come for service before 10,000 miles.. then I was thinking to lease an More

by BOGATYRYOVG
Customer Service
Recommend Dealer
No
Dec 03, 2021

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 19, 2021

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 15, 2021

Dealership Rating
Employee Rating

Techs were polite and helpful. Service was fast and efficient. Very pleased with the experience. More

by Safetywizard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 16, 2021

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2021

Dealership Rating
Employee Rating

The dealership is topnotch. The people that work there are friendly and helpful. I never had a bad experience. More

by TIMJOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2021

Lexus of Arlington responded

Tim, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

Jan 16, 2022

TIMJOHNS responded

Ed Bijou is intelligent, polite, courteous, knowledgeable and above all very honest. He deserves a promotion and a pay raise as soon as possible. It was a pleasure to have him work with us. 5 Big Stars TimJ

November 13, 2021

Dealership Rating
Employee Rating

I find everyone to be professional and friendly. The process is seamless and several times the staff has gone the extra mile for me. More

by Psyche25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi

Nov 14, 2021

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 12, 2021

Dealership Rating
Employee Rating

Great service! My service experience at AH Lexus was exceptional. Easy to schedule, finished on time, great all around! More

by RobS60004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2021

Lexus of Arlington responded

Thank you, Rob, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

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