Jose was the rep. That took care of my vehicle. Was very
pleasant to deal with giving me all the information I needed. He gave me all the estimated times that I requested. Very pleased with the service. Th
pleasant to deal with giving me all the information I needed. He gave me all the estimated times that I requested. Very pleased with the service. Thanks again. 😊
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by jfrench1115
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Coyoc
Nov 30, 2021 -
Lexus of Arlington responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Today's service was top-notch. For the first time in a
very long time, my car was completed with no issues and clean as a whistle. Everyone was very professional and accommodating and the communication w
very long time, my car was completed with no issues and clean as a whistle. Everyone was very professional and accommodating and the communication was perfect. I would like to give a quick shout-out to Jose in the service department. he was accommodating, flexible, professional, and very knowledgeable. I would return to service my car there just because of him. Thanks Jose!
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by REGEWORDEENA
Verified Customer
Verified Customer
Nov 29, 2021 -
Lexus of Arlington responded
Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
We had to have a major repair on our car. It was
completed in a timely manner and we were very satisfied!
completed in a timely manner and we were very satisfied!
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by Dmaffie
Verified Customer
Verified Customer
Nov 28, 2021 -
Lexus of Arlington responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Jose, Mitch, and Vlad are great, I always get first rate
service when I bring in my SUV!!! My first choice for service at when buying a new vehicle.
service when I bring in my SUV!!! My first choice for service at when buying a new vehicle.
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by CUBSWINFORERNIE
Verified Customer
Verified Customer
Nov 22, 2021 -
Lexus of Arlington responded
Thanks for sharing your thoughts about your experience working with Jose, Mitch and Vlad here at Lexus of Arlington. We appreciate your business and hope to see you again soon!
Professional and running on time. Convenient hours. Very,
very, very, very, very, very nice waiting room.
very, very, very, very, very nice waiting room.
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by J.VAKAHARIA
Verified Customer
Verified Customer
Nov 22, 2021 -
Lexus of Arlington responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.
Hello!To be honest, I was upset because I was charged
Hello!
To be honest, I was upset because I was charged for the free service. I come for service before 10,000 miles.. then I was thinking to lease an
Hello!
To be honest, I was upset because I was charged for the free service. I come for service before 10,000 miles.. then I was thinking to lease another car, lexus GX, and you guys have one available but for financing, and manager refused to provide me with numbers for this car because I said that I needed to consult with my husband and if he liked the numbers then I would come back. He sad I need to come with my husband, I said that I am a customer, not my husband!.. but it is changed nothing.. so I will return the car in June next year and will go to another dealer
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by BOGATYRYOVG
Verified Customer
Verified Customer
Dec 03, 2021 -
Lexus of Arlington responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Nov 19, 2021 -
Lexus of Arlington responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Techs were polite and helpful. Service was fast and
efficient. Very pleased with the experience.
efficient. Very pleased with the experience.
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by Safetywizard
Verified Customer
Verified Customer
Nov 16, 2021 -
Lexus of Arlington responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
The dealership is topnotch. The people that work there
are friendly and helpful. I never had a bad experience.
are friendly and helpful. I never had a bad experience.
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by TIMJOHNS
Verified Customer
Verified Customer
Nov 14, 2021 -
Lexus of Arlington responded
Tim, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!
Jan 16, 2022 -
TIMJOHNS responded
Ed Bijou is intelligent, polite, courteous, knowledgeable and above all very honest.
He deserves a promotion and a pay raise as soon as possible. It was a pleasure to have him work with us.
5 Big Stars
TimJ
I find everyone to be professional and friendly. The
process is seamless and several times the staff has gone the extra mile for me.
process is seamless and several times the staff has gone the extra mile for me.
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by Psyche25
Verified Customer
Verified Customer
Nov 14, 2021 -
Lexus of Arlington responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Great service! My service experience at AH Lexus was
exceptional. Easy to schedule, finished on time, great all around!
exceptional. Easy to schedule, finished on time, great all around!
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by RobS60004
Nov 12, 2021 -
Lexus of Arlington responded
Thank you, Rob, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!