Jovan Riley | Page 18

Excellent sales crew at Jim Ellis I am a single woman who was on the hunt for a great car at a great price. Javon Riley and Sami Karaki were 2 of the most professional and courteous gu I am a single woman who was on the hunt for a great car at a great price. Javon Riley and Sami Karaki were 2 of the most professional and courteous guys I’ve dealt with. I shopped for months. I had a 2015 GMC Acadia Denali I absolutely loved but was sad to know GM changed its body style in 2017 losing a seat and cargo space. Javon was the first sales guy to mention looking at the Buick Enclave among the dealers I had visited. My local dealer used heavy manipulative sales tactics BUT here at the Jim Ellis of the Mall of GA Sami gave me the best price the first go round for my Acadia and for the Enclave, and didn’t try to do a once over because I was a female. I felt very well taken care of and respected as a customer from the car shopping all the way to the end of the financing with Dee Hong and driving the car off the lot. I’ll definitely do business here again and tell all I know looking to shop here as well. More

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Buying experience I purchased my truck on Friday over the phone and we agreed for me to pick up my truck at 2:00 on Wednesday when an accessory would be completed. I t I purchased my truck on Friday over the phone and we agreed for me to pick up my truck at 2:00 on Wednesday when an accessory would be completed. I texted the sales associate the day before to ensure it would be ready and received assurance that it would be. The day of delivery I received a text asking when I would be there and I said between 1-2 and received a "no problem" text back. When I arrived my truck was not ready and I sat there until almost 5:00 waiting. I was offered water and never received it and left to simply sit there for almost 3 hours. Once I took delivery of my truck I had to clean out the paper car mats and other pieces of trash that were in the car. The finance took a while prepare the documents for my wives signature. I also was not offered the opportunity to purchase an extended warranty plan - which I always do. The whole experience was underwhelming and this is the 3rd car I have purchased there. More

by adr485 Verified Customer Verified Customer

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Service Replacement of front windshield To whom it may concern, the entire experience, from beginning to end was quite Pleasant... your F&I representative Shelton Story was exceptional!!! To whom it may concern, the entire experience, from beginning to end was quite Pleasant... your F&I representative Shelton Story was exceptional!!! Thank you. More

by USMC 1 Verified Customer Verified Customer

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Go to Jim Ellis Buford Ga My purchase experience was pleasant. The usual kind of long process, but; i truly felt that my salesman Jovan Riley wanted us to get the vehicle with My purchase experience was pleasant. The usual kind of long process, but; i truly felt that my salesman Jovan Riley wanted us to get the vehicle with all the features we wanted. Dealership was plainly upfront with pricing and did not overbearingly to try to sell options features. Happy that i made the drive there. More

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Amazing (I love NEWYORK) They were so wonderful! I have already recommended them to several friends. Very thankful I came to you all and I will be back! Jovan was wonderful an They were so wonderful! I have already recommended them to several friends. Very thankful I came to you all and I will be back! Jovan was wonderful and made sure we were comfortable and got the best deal ever. Sam (New York) was wonderful also both compete gentalmen! More

by jordanemily1212 Verified Customer Verified Customer

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Highly recommend I had a great buying experience! Easy to work with and friendly staff. Was able to negotiate online with no pressure. Definitely worth the 2 hour trav I had a great buying experience! Easy to work with and friendly staff. Was able to negotiate online with no pressure. Definitely worth the 2 hour travel! More

by Kate Verified Customer Verified Customer

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Our buying experience was well worth the hour plus drive! We spotted the vehicle online and lined up an appointment to see it. We've purchased several cars before but our buying experience was the best from We spotted the vehicle online and lined up an appointment to see it. We've purchased several cars before but our buying experience was the best from the front counter to the final drive out. Thanks Jovan and the Jim Ellis team! We'll be back. Allen More

by alkarsmith Verified Customer Verified Customer

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Daily Driver Came in looking for a daily driver for my commute to work, and My expectations were exceeded on the help and willingness to get the deal i wanted and Came in looking for a daily driver for my commute to work, and My expectations were exceeded on the help and willingness to get the deal i wanted and get things fixed on the vehicle before purchase that i wanted. Couldn’t be happier with the great service. More

by forresterjustinw1140 Verified Customer Verified Customer

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Vehicle purchase I purchased a vehicle from Jim Ellis Mall of Georgia yesterday 01-26-19. I have looked at many dealerships and can say Jim Ellis will be where I purch I purchased a vehicle from Jim Ellis Mall of Georgia yesterday 01-26-19. I have looked at many dealerships and can say Jim Ellis will be where I purchase any future vehicles. The staff was beyond accommodating. I want to thank Blake, Sami, Javon and Fred for all their help. I've never dealt with a more professional group of individuals. Needless to say they made my son the happiest kid and he loves his truck!!!! Thanks to all of you!!! I NEEDED EXTRA STARS😊 Jennifer Laviolette More

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Jovan and the whole experience was great!! We started looking for a car 6 months ago. We are the kind of people who like to do an extensive research. After test driving 11 different cars in our We started looking for a car 6 months ago. We are the kind of people who like to do an extensive research. After test driving 11 different cars in our price range we decided to go with Kia Sorento with 3rd row seat. I’m a very picky person but Jovan won us over with transparency, responsiveness and care. We got all the features we wanted and the higher trim for the lower price than the other dealers. This was a first time I left the dealership without a headache 😀 Emma and the family!! More

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