Joy Chilcoat

The dealership provided an excellent service, specifically Joy gave very detail explanations, warm arrangement, and frequent updates. This was the best service that I have got in the past compared to other dealers such as Lexus, Honda, Toyota and Acura dealer,

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My service advisor Joy Chilcoat is excellent at customer service and follow up. Joy is very thorough and always able to answer my questions. She excels at her job

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The new building is bright and airy with plenty of space to accommodate distancing while the pandemic continues. I recognized faces of employees that have been there for years and received excellent customer service from the initial man who took my car away, to my service rep, Joy, to the tenured cashier!

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My service visit to BMW of Rockville was fantastic. I was greeted and walked to my service advisor (Joy Chilcoat) quickly upon arrival. Joy was exceptional in explaining the service that would be performed and arranged a loaner car for me. Returning the loaner was easy and I was walked to the cashier since I was unfamiliar with the new BMW of Rockville center. My car was returned to me washed and sanitized. I would recommend BMW of Rockville to anyone looking for BMW service and sales.

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Great Sales and service departments. They are very knowledgable and freindly and will do everything to help you out behond their work. I would deffenetly recommend.

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Friendly, professional and quick and efficient service. Joy was able to schedule me the morning after I called. Nice new facility. And they cleaned the car inside and out - bonus!

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This dealer does not keep their word when it comes to price matching. They will play the game to not to price match the services.

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Joy is a great service rep. Always makes things easy and is a pleasure to work with. Lots done on this service. She is helpful and pleasant.

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Joy Chilcoat, in the service department, is the best. She went out of her way to take very good care of me. I cannot say enough about her. BMW of Rockville is number 1 in my book. Thank you Joy and thank you BMW of Rockville’s Service Department!

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Great service from Joy Chillcoat at BMW of Rockville. I had routine maintenance performed and it was easy to schedule an appointment and have the work done.

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