Joycelyn Mata
Joycelyn Mata at Secor Subaru

Joycelyn Mata | Page 5

Appraiser

Secor Subaru

501 Broad Street
New London, CT 06320

Contact Me
not yet
rated
77 Reviews

Dealership Experience

4 yrs, 11 mos

Languages Spoken

Spanish Spanish

not yet
rated

77 Reviews

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77 Reviews of Joycelyn Mata

July 20, 2022

Dealership Rating
Employee Rating

I am not a client of Secor and stopped in unannounced with an emergency. They took me in, provided assistance and gave me some good advice. The staff was more than helpful, pleasant, and respectful. I wi More

by ginzy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray , Terry Jean, Rodney Albert, Anastasia Rebel, Sarah Connolly

Jul 21, 2022

Secor Subaru responded

We're happy we could help you out in an emergency! We know how stressful it is to need unexpected service and we're glad we could be there for you! Thank you for trusting us with your vehicle and for rating Secor Subaru five stars! We hope to provide five-star routine maintenance in the future!

Jul 20, 2022

ginzy1 responded

As noted above

July 10, 2022

Dealership Rating
Employee Rating

Vehicle was ready before time promised. Waiting room was clean and comfortable. Had a great conversation with Mr Secor. Car was returned washed and vacuumed. More

by JBB1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray , Terry Jean, Kevin O'Donovan, Paul Westermeyer

Jul 11, 2022

Secor Subaru responded

Thanks for the five stars! We hope to see you back at Secor Subaru for all of your future auto needs!

June 27, 2022

Dealership Rating
Employee Rating

Service area listened to my concerns and provided options. They answered questions and understood my situation. More

by DMARSELI
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray , Terry Jean

Jun 28, 2022

Secor Subaru responded

Thank you for leaving us your review! We're glad we could help! - Secor Subaru

June 20, 2022

Dealership Rating
Employee Rating

Excellent experience. Joycelan Mata was friendly and professional. The wait was shorter than usual. The entire process was smooth in every way More

by DAMONPAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2022

Secor Subaru responded

Thanks for that positive rating. Come back again if there’s anything else we can do for you and your vehicle! - Secor Subaru

June 13, 2022

Dealership Rating
Employee Rating

I am always happy when I leave Secor Subaru. The friendly, accommodating staff is always pleasant to deal with. More

by HILTLM
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Jun 13, 2022

Secor Subaru responded

We are so grateful for this spectacular rating! Come back and see us anytime. - Secor Subaru

June 12, 2022

Dealership Rating
Employee Rating

Whoever filled out the paperwork for my service, put the wrong license plate number on my paperwork. When I called to speak to Joselyn to make sure the repairs needed corresponded to my car, she did not ca More

by SHARIIP7
Customer Service
Quality Of Work
Recommend Dealer
No

May 27, 2022

Dealership Rating
Employee Rating

Secor took care of us every step of the way. Our part was delayed an extra week and they helped us out with a loaner the whole time. Team was great and communicative the whole. Will be back for More

by QWERTYPAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 27, 2022

Secor Subaru responded

Thank you for the wonderful review! We are happy to hear that your experience was positive, and we hope to see you again here at Secor Subaru.

May 19, 2022

Dealership Rating
Employee Rating

AStaff was always pleasant and helpful when I am asking questions. I had a loaner car so it made having my car in for service manageable and stress free. More

by GILLANN481
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray , Terry Jean

May 20, 2022

Secor Subaru responded

Thank you for taking the time to leave us your kind review, Gillian! We are glad we could help make the experience easier for you and look forward to seeing you again! - Secor Subaru

May 19, 2022

Dealership Rating
Employee Rating

I was happier with the service department back in 2011 when I bought my first Subaru More

by SENDHERRMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 19, 2022

Secor Subaru responded

Hello - I'm sorry to see your service comment and would like the opportunity to learn how we can improve our customer experience. Please reach out at your earliest convenience. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

May 11, 2022

Dealership Rating
Employee Rating

The Aecor service dept is always a pleasure to work with. They are very professional and curtious and keep you informed. More

by NILESGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray , Terry Jean

May 12, 2022

Secor Subaru responded

Thank you for trusting Secor Subaru with your service needs! We're grateful for your support and look forward to your next visit!

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