Juan Alves

Disclaimer: We are not accusing Ed Morse Cadillac or its employees of fraud. However, based on the inconsistencies and conflicting information we encountered during our service experience, we believe there employees of fraud. However, based on the inconsistencies and conflicting information we encountered during our service experience, we believe there may be cause for concern and wish to share our story in the interest of protecting other consumers. About a month ago, we brought our Cadillac Escalade to Ed Morse Cadillac (Tampa, FL) for a routine oil change. Upon arrival, we were informed that our vehicle was subject to an engine recall test. Later that same day, we received a call stating that our engine had “failed” the recall test and that a new engine would need to be ordered under warranty. We were initially told the process would take a few weeks, but that timeline later extended to three months. Given this vehicle is our primary family car (with three child car seats), we requested a comparable rental vehicle. Instead, we were offered a Chevy Malibu, which we immediately flagged as unsafe and unsuitable for our needs. Despite expressing our safety concerns and explaining that the car seats would not fit properly, we were told by the service agent: “That’s unfortunate.” (Text message screenshots were saved.) Upon returning to the dealership, my husband found motor oil spilled across the paint of our Escalade (photo evidence available). Oil can damage automotive paint if not addressed immediately. Additionally, we encountered troubling communication breakdowns and misleading statements from dealership staff: • We were initially told that no manager was available; however, after speaking with another employee, we were directed to someone named Kelly. • After informing the dealership we would be transferring our vehicle to another Cadillac location due to dissatisfaction with their service, we were told the vehicle could not be released because a new engine had already been ordered using our VIN — effectively “locking” the vehicle to their dealership. When we contacted another dealership, they confirmed this was not true and that the vehicle could, in fact, be transferred. •Ultimately, only after threatening to escalate the situation further were we allowed to retrieve our Escalade — but only after signing a liability waiver. We transferred our vehicle to Dimmitt Cadillac, where we experienced exceptional customer service. Without prompting, their team reinstalled our car seats into the rental vehicle and transferred our garage door opener. Most importantly, after performing their own diagnostics, Dimmitt Cadillac determined our engine had passed the recall test — twice — with only a 30-mile difference on the odometer (the distance from Ed Morse to Dimmitt). This left us with two Cadillac dealerships providing opposite diagnostic outcomes within a very short driving range — raising serious concerns about the validity of the original engine replacement diagnosis at Ed Morse. We contacted Cadillac corporate, who confirmed that an engine had been ordered under our VIN and that it would be delivered to Ed Morse Cadillac shortly — contradicting Ed Morse’s claim that the process would take months. We eventually received a call from the General Manager of Ed Morse — five days after requesting contact. While apologetic, he characterized this as a “customer service issue” to be handled internally and did not address our broader concerns, particularly those regarding possible misrepresentation. Subsequently, we spoke with a General Motors regional representative who acknowledged our concerns and confirmed, in writing, that Ed Morse Cadillac was being placed under repair restrictions. While we can’t speak to GM’s internal decisions, it raises the question: if no wrongdoing occurred, why implement repair limitations? More

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Friendly staff, especially Jake. It was a good experience. Jake answered all my questions and explained a lot about my car. He walked me through setting up OnStar and other techno It was a good experience. Jake answered all my questions and explained a lot about my car. He walked me through setting up OnStar and other technologies that are new to me. More

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How to start Juan Alves was the best associate that I've encountered in the dealer ship he was honest and sincere in all his dealings I have a Cadillac XT5 and he was very realistic in all his expertise we encountered in the dealer ship he was honest and sincere in all his dealings I have a Cadillac XT5 and he was very realistic in all his expertise we are from out of state and look for someone to assist us and there was this associate that put us back on the road again I highly recommend this man to assist you my next car I will buy it from him. More

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Professional and outstanding customer service. Completely satisfied. Willingness to recommend is an absolute for Ivan. Completely satisfied. Willingness to recommend is an absolute for Ivan. More

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I took my 2021 Escalade in for a serviced and left in a 2023 Sports Platinum. Vanesia Blake and Marilyn McPhail were simple amazing. They were both very personable, helpful and willing to assist with getti 2023 Sports Platinum. Vanesia Blake and Marilyn McPhail were simple amazing. They were both very personable, helpful and willing to assist with getting me in the vehicle I wanted. Vanesia was very knowledgable in answering any question I had reference my new vehicle. Job well done ladies. More

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I would like to say that they are the best dealership experience I had in my entire life. Their services department is quick fast and always on point when it comes to the welfare of your vehicle. I had m experience I had in my entire life. Their services department is quick fast and always on point when it comes to the welfare of your vehicle. I had my Cadillac and its services with them for a couple of years and when the time came to get updated Andy Marrero and Thomas the business manager made it easy and good for me at the time of purchasing a new vehicle. I'm speechless with the way everything was taken off in a professional way and at the same time they made it look familiar for me they did make me feel like a very expensive version of myself. Once again thanks to all the services and sales department you made an impact on my experience of purchasing a car!!! More

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If I could put 0 stars I certainly would! This advisor is terrible. Doesn’t tell you the full truth & is only there to lookout for himself ! He tries to get over on you thinking you have no c This advisor is terrible. Doesn’t tell you the full truth & is only there to lookout for himself ! He tries to get over on you thinking you have no clue about what’s going on. Please don’t let him get you. Quoted me almost $600 more than Ed Morse Brandon for a simple repair & had no explanation as to why! I do not trust this dealership because of this terrible advisor & terrible customer service! More

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