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Juan Buentello
Juan Buentello at Access Ford of Corpus Christi

Juan Buentello

Service Advisor

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

Contact Me
4.6
825 Reviews

Dealership Experience

26 yrs, 9 mos

Industry Experience

26 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.6

825 Reviews

Write a Review

825 Reviews of Juan Buentello

September 21, 2025

Dealership Rating
Employee Rating

Great service writer,stubborn technician, who did not end up fixing my problem. Then find out after I pay 600 dollars that ford would of covered under customer satisfaction campaign More

by ndigreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Access Ford of Corpus Christi responded

Thank you for sharing your feedback. I regret to hear about the confusion regarding coverage and the outcome of your service visit. I’d like the opportunity to review the details of your service and ensure any future issues are handled correctly. Please reach out to me directly at jaywilliams@lithia.com. Thank you, Jay Williams Fixed Operations Director jaywilliams@lithia.com

September 18, 2025

Dealership Rating
Employee Rating

It was good and prompt they even topped off the fluid levels. It was quite a bit expensive this time around, good service. More

by Trevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hudson

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Sep 19, 2025

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford of Corpus Christi and sharing your feedback, Trevino! We are glad the service was good and prompt. We hope you revisit us.

September 17, 2025

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Employee Rating

My truck was in the shop for a month. I had to initiate a phone call or stop by to get any updates at all. I was truly disappointed in the lack of communication. More

by Red Raider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 18, 2025

Access Ford of Corpus Christi responded

Thank you for sharing your feedback. I regret to hear about the lack of communication during your vehicle’s service. Keeping our customers informed is very important, and I’d like the opportunity to review the details of your visit and address your concerns directly. Please reach out to me at jaywilliams@lithia.com at your convenience. Thank you, Jay Williams Fixed Operations Director jaywilliams@lithia.com

September 13, 2025

Dealership Rating
Employee Rating

Friendly great customer service. Clean. Helpful. Great atmosphere. Helpful. Reliable. On time. Safety. Walked me to my vehicle. More

by carmelrodriguez67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 15, 2025

Access Ford of Corpus Christi responded

Thank you for giving kudos to our team at Access Ford of Corpus Christi! We hope to work with you again in the future. Safe travels!

September 12, 2025

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Employee Rating

That got my A/C working again which makes me very happy and satisfied customer More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun

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Sep 12, 2025

Access Ford of Corpus Christi responded

Will, thank you for the 5-star review! We’re so glad our team at Access Ford of Corpus Christi was able to get your A/C working again and have you back on the road comfortable. We truly appreciate your business!

August 27, 2025

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Employee Rating

Never go back complete waste of 10 days for Ford recalls . Nothing was done and they suggested new motor ! Too much to go into , but unprofessional , dishonest , and no concern as to me being on fo More

by Jcowan149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Golden Gonzales, Adam Ayala, JR Velasco, Trent Marks , Shaun

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Aug 29, 2025

Access Ford of Corpus Christi responded

Thank you for sharing your experience. I understand how frustrating it must have been to leave your vehicle for an extended period and feel your concerns weren’t addressed. I’d like the opportunity to review this situation with you directly—please feel free to reach out so we can discuss it further. Thank you, Jay Williams Fixed Operations Director jaywilliams@lithia.com

August 21, 2025

Dealership Rating
Employee Rating

Service was incompetent , unorganized , and dishonest . For 10 days they had my Ford for Recalls and Absolutely Nothing was done and we were told I needed a New Engine .. needless to say we will never retu More

by jcowan149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 22, 2025

Access Ford of Corpus Christi responded

Thank you for sharing this feedback. I understand your concerns and would like the opportunity to review what happened and address the issues you experienced. Please reach out to me directly at jaywilliams@lithia.com so we can go over the details together. Sincerely, Jay Williams Fixed Operations Director jaywilliams@lithia.com

August 21, 2025

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Employee Rating

Amanda decker trevino was very courteous and made sure things were in order... excellent job... More

by noemail23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda trevino

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Aug 22, 2025

Access Ford of Corpus Christi responded

Thank you for your wonderful review! We’re glad to hear that Amanda was courteous and ensured everything was in order. We appreciate you choosing Access Ford of Corpus Christi and look forward to serving you again.

August 18, 2025

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Employee Rating

I had a problem with the backup camera on my vehicle. It was fixed within 2 hours. More

by TELSCLAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Marks

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Aug 18, 2025

Access Ford of Corpus Christi responded

Hi, thank you for your great review! We are glad to hear that your backup camera issue was resolved quickly. We appreciate you choosing Access Ford of Corpus Christi and look forward to serving you again.

August 09, 2025

Dealership Rating
Employee Rating

We had a very pleasant experience with your service department. Amanda went above and beyond to help us out. That is a rare thing these days. She deserves a raise and a promotion. She was wonderful!!! More

by valid_email_address_needed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trent Marks , Amanda Trevino

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Aug 11, 2025

Access Ford of Corpus Christi responded

Thank you for your kind words! We're thrilled your experience was smooth and easy thanks to Amanda's help. We will be sure to share your praises with her! See you next time at Access Ford of Corpus Christi! Safe travels!

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