Juan Castillo | Page 2

I purchased the Hyundai Palisade (from another dealer) because I preferred the touchscreen/navigation graphics compared to others in its class. The 3-part screen & the navigation system were better than c because I preferred the touchscreen/navigation graphics compared to others in its class. The 3-part screen & the navigation system were better than competitors. The navigation graphics were better than the Apple CarPlay system that I had on previous vehicles. I paid $1,250.00 for the navigation graphics/touchscreen system. I also paid $1,936.00 for an extended warranty to protect the sophisticated electronics. When I brought my car into Ft. Mill Hyundai for service, I was told my navigation system needed updating. On 4/5/23, Ft. Mill Hyundai eliminated the 3-window screen feature & downgraded the navigation screen graphics. When I complained after the damage was done, I was told that many customers are unhappy about the update & there’s nothing they can do. Per corporate Hyundai, this service department told her if I didn't like it, to “call the Better Business Bureau. “ They changed the entire system's form and function. Ft. Mill Hyundai destroyed the system. I’ve had 13+ phone calls & 6+ emails with Hyundai employees trying to resolve this. I still don’t have a resolution. The service manager , Tony, was rude. Hyundai has failed warranty obligation on this vehicle. More

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