Juan Crespo | Page 14

Buying a new car is never easy: So many choices and options to evaluate. I came to Universal Nissan through the Costco Auto Program. From the moment I arrived, I was greeted and made to feel comfortabl options to evaluate. I came to Universal Nissan through the Costco Auto Program. From the moment I arrived, I was greeted and made to feel comfortable. Austin was a great guide through the process, dealing with my questions and concerns in a knowledgeable and professional manner. While I probably won’t be buying another vehicle any time soon, I would select Universal Nissan as my first choice More

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Excellent I received an excellent service during all the process especially from the seller Alexis Vazquez. Juan Crespo and Alex help me to find a good insuranc I received an excellent service during all the process especially from the seller Alexis Vazquez. Juan Crespo and Alex help me to find a good insurance for the vehicle. More

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I got a Car!!! Thanks to Joel and Juan I was able to get a car seeing that I didn't have the best credit. Thanks Guys will keep coming back to you guys. Thanks to Joel and Juan I was able to get a car seeing that I didn't have the best credit. Thanks Guys will keep coming back to you guys. More

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Best car buying experience I've ever had The sales team are great... Alexis vasquez and juan crespo i would recommend ti everyone i know... I loved the experience i had... Loved it The sales team are great... Alexis vasquez and juan crespo i would recommend ti everyone i know... I loved the experience i had... Loved it More

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Best friendly customer service Kevin greated us with a smile. He is very knowledgeable about all Nissan models. He presented us with various Morano and Pathfinder models and their Kevin greated us with a smile. He is very knowledgeable about all Nissan models. He presented us with various Morano and Pathfinder models and their options. Very helpful when it come to pricing and finance options. There was no sales pressure, nor sales gimicks. Very straightforward. I highly recommend him for a wonderful purchase experience. Keep up the great work Kevin. You rock!!!! More

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Quick Easy and Honest I spent all day going to dealer to dealer but universal Nissan was the only dollar that was fast and honest about their number. Thanks I spent all day going to dealer to dealer but universal Nissan was the only dollar that was fast and honest about their number. Thanks More

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Diana Colina excellent I want to thanks Diana Colina for her patience. She’s a sweetheart and she will do anything to get want you want. I highly recommend her. Please come I want to thanks Diana Colina for her patience. She’s a sweetheart and she will do anything to get want you want. I highly recommend her. Please come and see Diana Colina when you need a new vehicle. Thanks again for you being such a great person. More

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Ripped off “under warranty” The experience started off in a very friendly and personable manner. During the test drive of the vehicle I ended up buying, we all heard a troubling The experience started off in a very friendly and personable manner. During the test drive of the vehicle I ended up buying, we all heard a troubling noise that we couldn’t identify, so they “had the shop take a look at it”. After the mechanic deemed that there was nothing wrong with the car, I expressed concern with buying it but was told “Don’t worry about it, we’ll give you a full warranty for the week and if you have any problems we’ll take care of you.” On the drive home I noticed a similar noise/vibration, so I took it back to the dealership a few days later. After spending all day in the shop, they informed my husband that it was a bent rim and that the repair would cost us several hundred dollars and would not be covered under warranty. I immediately contacted Gerard, who sold me the car and arranged the warranty. Gerard proceeded to raise his voice at me to tell me that I must have mangled the rim up myself and it wasn’t their responsibility. My husband spoke at length to both Gerard and Juan, the sales manager, who both said the repair would not be covered by the warranty that they gave us specifically to deal with this type of situation based off of test drive concerns. I can’t say enough positive things about the service team who gave us the repair at cost, but I would advise anyone considering a used car from Universal Nissan to go elsewhere, as the team was highly untrustworthy, and made us pay for repairs on a vehicle less than a week after I drove it off the lot. More

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My new car Thanks for help me to obtain a new car, very fast and easy. They helped me get my first car, and they also helped me with the second car, I am very ha Thanks for help me to obtain a new car, very fast and easy. They helped me get my first car, and they also helped me with the second car, I am very happy, they will always be my first option in dealerships, I love a nissan. More

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Universal Nissan dealership Exceptionally clean dealer. Sales and finance personnel courteous and helpful. I had lunch and dinner at the cafe.The sandwiches were excellent. Our o Exceptionally clean dealer. Sales and finance personnel courteous and helpful. I had lunch and dinner at the cafe.The sandwiches were excellent. Our overall experience was very good ! More

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