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Alex Vazquez

Overview Reviews (55) Inventory (477)

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Alex Vazquez

Service Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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3.7

55 Reviews

Overview Reviews (55) Inventory (477)

Dealership Experience

7 yrs, 10 mos

Industry Experience

7 yrs, 10 mos

Languages Spoken

English

Spanish

3.7

55 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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55 Reviews of Alex Vazquez

April 09, 2026

Dealership Rating

Employee Rating

The customer service at this dealership is absolutely horrible. My stepdaughter, Christina Cardona, has a 2025 Nissan PATHFINDER which was recalled and they gave her 2025 Nissan Rogue. Her current vehicl horrible. My stepdaughter, Christina Cardona, has a 2025 Nissan PATHFINDER which was recalled and they gave her 2025 Nissan Rogue. Her current vehicle the Rogue has transmission issues which she provided via video documentation. This dealership has held her hostage nearly all day long only to tell her that there is nothing they can do since they couldn’t replicate the transmission discrepancy. This is not how customer service goes. Not to mention she is a disabled Air Force veteran who has put her trust and faith to this dealership only to be treated like this. UNACCEPTABLE! More

by eaglefanwayne

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Collin Petgrave

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Apr 11, 2026 -

Universal Nissan responded

Thank you for providing this feedback, and we apologize for not providing your stepdaughter with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava@universalnissan.com

February 24, 2026

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Employee Rating

Negative stars took several phone calls waiting on hold 2 trips to the dealership and my husband told them EXACTLY what I said and THEN they fixed it hot garbage service trips to the dealership and my husband told them EXACTLY what I said and THEN they fixed it hot garbage service More

by Audreysmail

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Collin Petgrave, Juan Espinal

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Feb 26, 2026 -

Universal Nissan responded

We appreciate your review. We're sorry your experience with us wasn’t as expected, and we want to make things right. Could you please provide us with your contact details so we can discuss the matter in more depth? We’re committed to improving and ensuring every customer has a positive experience. Gina Nava Reputation Manager gnava@universalnissan.com

February 09, 2026

Dealership Rating

Employee Rating

From start to finish everyone was professional, friendly, and courteous. I got a great deal and was very happy. and courteous. I got a great deal and was very happy. More

by Vickic1978

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: John Booth, Victor Arana, Austin Nero, Oscar Maldonado, Thomas Delgado

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Feb 12, 2026 -

Universal Nissan responded

Vicki, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with us. It was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 01, 2026

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Employee Rating

Be careful I went in pre-approved n you switched my financing from my bank to yours wasn’t happy when I found out n I returned n was told that I signed papers n nothing they can do financing from my bank to yours wasn’t happy when I found out n I returned n was told that I signed papers n nothing they can do More

by caculo7

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Keith Priestley, Sarfaraz Ahmed, Alfonso Scurry, Sam Sahman, Victor Arana, Collin Petgrave, Oliver Bauvil

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Jan 27, 2026 -

Universal Nissan responded

Thank you for your feedback. We apologize that your visit didn’t go as planned and would like to understand more about your experience. Please send us a message with your contact information so we can reach out and address your concerns. It’s important to us that all our customers leave happy, and we’re disappointed that we didn’t meet that standard this time. Gina Nava Reputation Manager gnava@universalnissan.com

July 16, 2025

Dealership Rating

Employee Rating

It was a pleasure to engage in negotiations with this dealership but, they were trying to raise the price of the vehicle multiple times and were not 100% effort on finding a middle ground. Aside from tha dealership but, they were trying to raise the price of the vehicle multiple times and were not 100% effort on finding a middle ground. Aside from that, they were relatively respectful. More

by MADARA646

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Victor Arana, Juan Espinal , Jorge Macias

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Jul 16, 2025 -

Universal Nissan responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 16, 2025

Dealership Rating

Employee Rating

I love the whole experience. I was treated with V.I.P stays from beginning to end. I was treated with V.I.P stays from beginning to end. More

by marcus73suarez

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sam Sahman, Richard Harris , Julio Valdez

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May 16, 2025 -

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Please let us know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 01, 2025

Dealership Rating

Employee Rating

Very pleasant time,all the people at the dealer Very courteous and knowledgeable, I will recommend it to all my friends and family courteous and knowledgeable, I will recommend it to all my friends and family More

by MDESPRADEL

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Richard Harris , Javon Ferguson

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May 01, 2025 -

Universal Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 11, 2025

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Employee Rating

He was very helpful with my service thank you for being so prompt with my car so prompt with my car More

by PMMNETWORK61

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Louis CJ Joseph, Juan Crespo, Alfonso Scurry, Luis Garcia, Collin Petgrave, Richard Harris, Gabriel Carillo , Jorge Macias

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Jan 12, 2025 -

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

November 25, 2024

Dealership Rating

Employee Rating

Excelente muy complacido son muy profesionales siempre te tratan de ayudar para que salgas satisfecho tratan de ayudar para que salgas satisfecho More

by Humberto

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Oliva, Chris Green, Keith Priestley, Sarfaraz Ahmed, Juan Crespo, Luis Garcia, Gilberto Gortari, Raul Ruiz , Javon Ferguson

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Nov 27, 2024 -

Universal Nissan responded

Thank you for sharing your experience with us, Humberto! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 30, 2024

Dealership Rating

Employee Rating

I don't really remember John Smith but Alex was a big help, everyone was good listening to my concerns and addressing any issues I came up with. help, everyone was good listening to my concerns and addressing any issues I came up with. More

by CLILEYWESS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Smith, Carlos Garces

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Jul 30, 2024 -

Universal Nissan responded

Thanks you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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