Alex Vazquez

Universal Nissan responded

Thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thank you for your review. We’re sorry to hear that your experience with us was less than satisfactory. We would like to learn more about what went wrong and how we can improve. Please send us your contact information so we can get in touch and discuss this further. Our aim is to ensure every customer is pleased with their experience, and we regret that we missed the mark here. Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thank you for providing this feedback, and we apologize for not providing your stepdaughter with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

We appreciate your review. We're sorry your experience with us wasn’t as expected, and we want to make things right. Could you please provide us with your contact details so we can discuss the matter in more depth? We’re committed to improving and ensuring every customer has a positive experience. Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Vicki, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with us. It was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thank you for your feedback. We apologize that your visit didn’t go as planned and would like to understand more about your experience. Please send us a message with your contact information so we can reach out and address your concerns. It’s important to us that all our customers leave happy, and we’re disappointed that we didn’t meet that standard this time. Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Please let us know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com