Juan Febres | Page 2

Juan exceeded any expectations I had for the service at Joe Heidt Motors. Not only was he insightful and knowledgable, he was HONEST. I am a young driver who just made a first "real" purchase and I would n Joe Heidt Motors. Not only was he insightful and knowledgable, he was HONEST. I am a young driver who just made a first "real" purchase and I would not have wanted to work with anyone other than Juan. I wish there was a "perfect" option listed above because that;s what he was= Perfect. On behalf of my family, I appreciate your help, Juan. We will definitely be coming back for future purchases because of you. More

Helpful 0

Report | Print

Purchased a 2005 VW Jetta certified used vehicle. It took a week for them to deliver car due to repairs still needing to be done. They decide at purchase time to raise price of car (1,000.00) for muffler re a week for them to deliver car due to repairs still needing to be done. They decide at purchase time to raise price of car (1,000.00) for muffler repair when I didn't even have the car. Juan (sales) first told me it was for bank application then said it was for muffler repair. After having the car about 2-3 weeks the car was still broken. Brought it back in, and they kept it close to 3 weeks. The repairs were not done properly. Car is still broken, and now EcP light is on, meaning a electrical problem in the engine. Spoke to John Campo (service manager). He is very unprofessional to say the least. Yells at you on the phone and stated he didn't care about the repairs that were not done correctly. Stated that the 1,000.00 we over-paid on the sale of the vehicle was for the muffler and someone had to pay for it. Fowl language on the phone as well and hung up on. We have an extended warranty as well that was not credited back for the original warranty purchased with car, as per John Campo. Never received a 114 point inspection as in big poster at service dept. When we received the car, the locks did not work, the back window opened by itself, the license plate light had to be purchased by me, it was out and I had to install it. the front light was fogged, never repaired. The brakes were not right. Told John Campo (service manager) and he said they were fine, he drove it himself. Now they are squeeling. Paint has major deformity on driver side. John campo said he fixed it and buffed it out. Looked good for about an hour because they put wax on it. Once dried up it is even worse, with rub marks on it. The trunk stopped latching too. How do you stay in business, or have the conscience to do this to a person. They know I am a Active Christian whom needs this vehicle to help others, to get to my doctor's appt's because I am disabled. If I bring it to another dealership I will be charged the deductible from the extended warranty and I live very modestly. This was all original problems with the car and they know it. Just want what is right. I contacted the BBB and now will be in contact with the Attorney General's office as well. I am also contacting the banking commission and whom ever else is necessary. What's right is right and they should learn not to do this to people. There are so many other sites as well with complaints. I wish I would have seen this before I purchased from them More

Helpful 3

Report | Print

Chrys Kenney has continually provided the highest level of customer service for my first Volkswagen purchase. Every time I walk into the dealership for warranty work or servicing, Chrys has the same smile of customer service for my first Volkswagen purchase. Every time I walk into the dealership for warranty work or servicing, Chrys has the same smile and proper customer service attitude, always paying attention to my concerns and attending to my vehicle with eagerness to resolve the issue. Chrys has always greeted me with individual attention and goes above and beyond to explain what is being performed on my vehicle and keeps me updated. I have recommended several times that Chrys be promoted for his constant attention to detail and positive customer focused attitude. More

Helpful 1

Report | Print

I just leased my 3rd Touareg from Joe Heidt. The car is great, a good a great deal and on top of all that I received exceptionell service from Juan Febres. From the beginning he made me feel welcome, was n great, a good a great deal and on top of all that I received exceptionell service from Juan Febres. From the beginning he made me feel welcome, was never pushy to close the deal and took care of every little detail. Of course you could argue, that he is only doing his job, but go and experience it for yourself and you will see that he is doing so much more. More

Helpful 0

Report | Print

I have chosen to give JOE HEIDT MOTORS and salesperson JUAN FEBRES such a great review, because since buying my new car they have answered all my concerns regarding the vehicle in addition to the attenti JUAN FEBRES such a great review, because since buying my new car they have answered all my concerns regarding the vehicle in addition to the attention they offered me before buying the the vehicle. Also in the past I used to own a Passat and on my way to work I would used their service department and was very pleased with their service. I believe I will continue to buy and recommend this dealership now and in the future. More

Helpful 1

Report | Print

This experience I have encountered at Joe Heidt was very enjoyable. Buying a new car these days can be a very stressful event, but these guys at Joe Heidt Motors left me feeling extremely satisfied. I cho enjoyable. Buying a new car these days can be a very stressful event, but these guys at Joe Heidt Motors left me feeling extremely satisfied. I chose to secure financing on my own and it proved to be a troubling decision. But Juan Febres stepped up to the challenge and dealt with my financial institution and I was able to take delivery of my new Jetta when it was convenient for me. Juan Febres made me feel like I was his number one priority from the very start of our encounter. Hats off to Mr. Febres and all the guys at Joe Heidt Motors. More

Helpful 0

Report | Print

I worked with Juan-he's the best! Knowledgeable,friendly and knows vw inside and out. It was a pleasure doing business with him. He went out of his way to make sure I was happy!!! He deserves a raise!! and knows vw inside and out. It was a pleasure doing business with him. He went out of his way to make sure I was happy!!! He deserves a raise!! More

Helpful 0

Report | Print

I just leased a 2013 Passat from Joe Heidt Motors. This is a 3rd car I've leased from them. Juan Febres has assisted me every time. He's very knowledgeable and is great to work with. The car is awesome. is a 3rd car I've leased from them. Juan Febres has assisted me every time. He's very knowledgeable and is great to work with. The car is awesome. See you soon for car #4. More

Helpful 0

Report | Print

I was looking for a Jetta and received much more during my car buying experience. Customer service was fantastic. Juan ensured that I got the exact car I wanted and was very helpful throughout the process. my car buying experience. Customer service was fantastic. Juan ensured that I got the exact car I wanted and was very helpful throughout the process. Chrys is also a joy to have whenever I need work on the car. Very professional, polite, and helpful staff! More

Helpful 0

Report | Print