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Juan Flores
Juan Flores at Cape Coral Chrysler Dodge Jeep Ram
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Juan Flores | Page 3

Service Manager

Cape Coral Chrysler Dodge Jeep Ram

2200 NE Pine Island Rd
Cape Coral, FL 33909

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4.3
407 Reviews

I have always being a fan of engines, such inclination took me to be in the aviation field for period of times during my early 20's before I settled in the automotive business and since I have not stopped to have nothing but a thrilling experience with great personal reward. Amongst the brands I have been fortunate to have worked with I can recall SMART, HONDA, FIAT, ALFA-ROMEO, MASERATI, FERRARI AND FCA in general. Customer service culture is what I like to create, share, and be able to train my co-workers for outstanding client satisfaction and experiences.

Dealership Experience

3 yrs, 10 mos

Industry Experience

19 yrs, 1 mo

Specialties & Trainings

2019 CHRYSLER, DODGE, JEEP, RAM, FIAT, ALFA ROMEO AND MASERATI CERTIFIED

LEADERSHIP BREAK THROUGH RAPPORT UNIVERSITY LAS VEGAS, NV

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4.3

407 Reviews

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407 Reviews of Juan Flores

May 10, 2024

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Employee Rating

I had to have a warrantied part repaired and it was done quickly. Staff kept me informed of the progress and I was very happy More

by ShareeBaree
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom - my service advisor

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May 13, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 10, 2024

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Employee Rating

Easy to deal with, walked me through the diagnostics. Pickup took a little while because the service desk was undermanned. More

by jeffstokoe
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Recommend Dealer
Yes
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May 13, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 10, 2024

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Neat, clean, friendly staff. Nice waiting area. No hospitality whatsoever. . No water, coffee, cookies, nothing for customers having to wait over an hour for service. Water alon More

by oscarbasorasr
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Recommend Dealer
Yes
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May 13, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

May 10, 2024

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Great service and communication skills. They were very friendly and accommodating. When i was in for service, they gave me a 3 hour wait time. Then they had it ready within 1 hour. Thank yo More

by crennhack3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corbin Chase

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May 13, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 10, 2024

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I was greeted kindly and kept informed about exactly what I was having done and how long it would take. Waiting room was comfy, great experience. More

by jerry91
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Recommend Dealer
Yes
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May 13, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 08, 2024

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Excelente servicio de Gastón muy atento trabajo excelente y rapidez resuelve las dudas que el comprador tiene a la hora de vender More

by LissetiaDelAguila
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patricia Tolson, Patrick Lewis, Jose Gastón, Doug Cade

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May 09, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 08, 2024

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The process was quick and easy. My service rep was attentive, courteous, and very helpful throughout the process. More

by ALBERT.74.09
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Recommend Dealer
Yes
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May 09, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 07, 2024

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Employee Rating

Talked to four different people to find if my service complete. No one got back to me. The next morning when I went to dealership I found out is was done at 1 pm. More

by bettychristiansen58
Service Time
Service Communication
Recommend Dealer
No
Helpful
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May 07, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Betty. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 07, 2024

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José was the best he treated us perfect for my first brand new car 100 percent recommend More

by Takuhiaaron
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Lewis, Jose Gastón

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May 08, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 07, 2024

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Una buena experiencia servicio al cliente de los más buenos y sobre todo atentos a resolver todas nuestras dudas bendiciones More

by CisnerosMarvin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Lewis, Jose Gastón, Robert Leininger

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May 08, 2024

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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