Juan Henriquez | Page 5

Buying my new truck was a very pleasant experience from all at Royal Moore Toyota. No pressure, no hassle. Just honest and friendly encounter. I highly recommend this dealership! all at Royal Moore Toyota. No pressure, no hassle. Just honest and friendly encounter. I highly recommend this dealership! More

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I recently purchased a new RAV4 XLE Premium from Royal Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and incl Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and inclusions (electronics, power train, etc.). Costs that I believed were included came at a significant incremental cost. In sum, know exactly what you are buying into with Royal Moore or any other dealer. I also felt the financing discussions and digital signing of documents were rushed and I felt pressure to buying into the add ons. I was looking for the low pressure purchasing experience the reviews and the Costco Auto Program touted, but during negotiations, costs were explained through the lens of monthly payments and not true line item costs, which I found to be misleading. That said, I reached out to the Royal Moore team with my concerns and a Manager immediately called me back. We had a constructive conversation and I provided honest feedback of my purchase experience. Sadly, there was nothing they could do to change things, but I asked them to do better and provide a more fair, transparent and low pressure car buying experience for other customers that they deserve and that I wish I had. More

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Juan was great! Super knowledgeable about the product and differences in handling between each package option. He was a non pressure sales person which I appreciate. Super knowledgeable about the product and differences in handling between each package option. He was a non pressure sales person which I appreciate. Luis in finance was knowledgeable and efficient. More

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Juan and the team made it a very low-pressure excellent experience. He even bought us lunch! Market price on the car was very fair, and management worked with us to get us where we wanted to be. We recomme experience. He even bought us lunch! Market price on the car was very fair, and management worked with us to get us where we wanted to be. We recommend Royal Moore. More

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I was helped by Juan Henriquez, he was hands down the best salesman I have ever worked with. He was very professional and easy to work with. best salesman I have ever worked with. He was very professional and easy to work with. More

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I am so impressed with Juan Henriquez. He was very professional and a very great salesman. I will definitely recommend him to friends in family. He was very professional and a very great salesman. I will definitely recommend him to friends in family. More

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Clean atmosphere Juan was fun easy to talk too. He even met me outside. Took me to test drive like it was Christmas morning. The team behind the man also great and supportive Hans came through for He even met me outside. Took me to test drive like it was Christmas morning. The team behind the man also great and supportive Hans came through for toyota survey and felt like a quick chat with a friend none of this could happen if it wasnt for the wizard on the keyboard Jake More

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The staff at this dealership is very friendly and the dealership itself is clean and well-maintained. It’s a pleasure to work with them. dealership itself is clean and well-maintained. It’s a pleasure to work with them. More

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Great customer service from Juan! He answered all of our questions and madd our purchase seamless. He answered all of our questions and madd our purchase seamless. More

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Juan was extremely knowledgeable about the vehicle I was looking at, he was able to answer all my questions and inquiries. He even took me on a his custom test drive route where I was able to test out vario looking at, he was able to answer all my questions and inquiries. He even took me on a his custom test drive route where I was able to test out various aspects of the vehicle. Juan is an excellent salesman and streamlined the process from start to end. Very happy with my dealings at this dealership. More

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