Juan Mason | Page 11

Great service as always Courteous professional service department that always explain work and costs. Fast technicians who get you on your way. Great waiting area. My sales g Courteous professional service department that always explain work and costs. Fast technicians who get you on your way. Great waiting area. My sales guy is Juan and he’s the best. All of your service managers are exceptional. More

by Margo C Verified Customer Verified Customer

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Wonderful respectful helpful Juan and Brian both wanted to make sure that I got the deal and the vehicle I wanted and needed. Kameron came back to the office to make sure that I g Juan and Brian both wanted to make sure that I got the deal and the vehicle I wanted and needed. Kameron came back to the office to make sure that I got into a car I loved. More

by ANDREA Verified Customer Verified Customer

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Used Veh Purchase Awesome service!! I purchased my vehicle out of state...I live in Louisiana and my salesman was very helpful and worked very fast to get me approved. Awesome service!! I purchased my vehicle out of state...I live in Louisiana and my salesman was very helpful and worked very fast to get me approved... More

by KPCHANEY1130 Verified Customer Verified Customer

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Easy, quick, fair Fair and simple. No pressure to close a deal. Honest about my potential trade. Friendly Look forward to experiencing an equally good service depa Fair and simple. No pressure to close a deal. Honest about my potential trade. Friendly Look forward to experiencing an equally good service department when needed. More

by TGWROSSER Verified Customer Verified Customer

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Val Conley’s review I was satisfied with the actual service on my car and appreciated the car wash. What I was disappointed in was with the gal who answered the phone th I was satisfied with the actual service on my car and appreciated the car wash. What I was disappointed in was with the gal who answered the phone the day I tried to make my service appt. This was my first time making appt with Steve Landers Toyota service department. I asked if my first appt was free since I bought the vehicle there. The gal told me she had no idea and she would have “Andy” call me back in just a few minutes. Well, minutes turned into hours, and hours turned into days. I finally got a call back and had to start all over with what I thought was a simple question. I was totally not impressed with the lazy girl who just carelessly passed off my initial call .... I was a little angry. More

by VCONLEY61 Verified Customer Verified Customer

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Service for 20k I am pleased with everybody at the dealership. I am taken care of from the time I get there to when they wash my vehicle and review what they may have I am pleased with everybody at the dealership. I am taken care of from the time I get there to when they wash my vehicle and review what they may have found during the check up. More

by HOWREY4 Verified Customer Verified Customer

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A pleasant experience Purchasing my new vehicle was a very pleasurable experience. The sales staff was polite with no pressure. The environment was welcoming and comfortabl Purchasing my new vehicle was a very pleasurable experience. The sales staff was polite with no pressure. The environment was welcoming and comfortable. Juan went above and beyond to keep me informed on my new vehicle. He communicated with me via text even on his day off. He was very professional and polite throughout the entire process. More

by WILLIAMSMD22 Verified Customer Verified Customer

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Honest and courteous We had a great experience working with Juan, Caleb and the finance team. The communication was clear and honest. We were able to choose the best cars We had a great experience working with Juan, Caleb and the finance team. The communication was clear and honest. We were able to choose the best cars for our family. More

by CFernandez Verified Customer Verified Customer

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Wasn't a bad experience overall. Juan Mason was great to work with. The reason for my rating was the condition of the interior of the car. There were horrible stains on every seat and Juan Mason was great to work with. The reason for my rating was the condition of the interior of the car. There were horrible stains on every seat and seat belts and the carpet was stained and wet. Whoever attempted to clean it did a very poor job. It took me an entire day to shampoo it and it still smells like a wet dog. I also only have one key for the car. Still waiting on the spare key and a key to remove the bike rack on top. My last complaint is with the finance employee I dealt with. I would expect someone that deals with the public everyday to be a little more personable and friendly. Maybe he was having a bad day or maybe that's just his personality. I'm not sure. More

by NICK.WATSON234 Verified Customer Verified Customer

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Great expierence They had the vehicle in stock we had been trying to locate. No haggle price but it was lower than other dealers. Quick paperwork process and we were o They had the vehicle in stock we had been trying to locate. No haggle price but it was lower than other dealers. Quick paperwork process and we were off in our new 4runner. More

by DMCCARTER6335 Verified Customer Verified Customer

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