Juan Melendez | Page 22

Had an appointment at 8:15 for an inspection sticker. I asked how long it would take and they said about 20-30 min. After waiting for an hour I go up to ask them about my car and they told me that they w I asked how long it would take and they said about 20-30 min. After waiting for an hour I go up to ask them about my car and they told me that they were just bringing it in to start the inspection. I ended up wasting an hour of my time and was late to work. Don’t schedule people for a specific time if you aren’t going to work in their car at that time. More

by PAULINAREGAN Verified Customer Verified Customer

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Very helpful and they went out of their way to solve my problem, rather than take advantage, like another dealer tried to. problem, rather than take advantage, like another dealer tried to. More

by DANADOO Verified Customer Verified Customer

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Service advisor was excellent. I was pleased with the work that the mechanic performed. Excellent job by everyone. I was pleased with the work that the mechanic performed. Excellent job by everyone. More

by ALARAYG52 Verified Customer Verified Customer

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Was quoted 1 hour and 15 minutes for 20k service and inspection sticker. It took 2 hrs and 45 minutes. Completely unacceptable and I will never be returning to that dealership. inspection sticker. It took 2 hrs and 45 minutes. Completely unacceptable and I will never be returning to that dealership. More

by AJMARCHESE Verified Customer Verified Customer

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Professional and courteous the price was fair. The finance officer was fair. Robert the salesman was excellent The finance officer was fair. Robert the salesman was excellent More

by ionacg Verified Customer Verified Customer

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Didn't have my part. I called just to see if it was in and to call me back he never called I called just to see if it was in and to call me back he never called More

by WCMK2 Verified Customer Verified Customer

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Friendly and professional service always a pleasure I look forward to releasing with Westboro Toyota next year when my lease is up look forward to releasing with Westboro Toyota next year when my lease is up More

by OGGY19582011 Verified Customer Verified Customer

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The last couple of times I have brought my car in, there is a long wait to drop it off even with an appointment. I was told my wait would be about an hour and a half for an oil change, a taillight bulb repl is a long wait to drop it off even with an appointment. I was told my wait would be about an hour and a half for an oil change, a taillight bulb replacement, and to diagnose why my washer fluid wasn't coming out on the front windshield. After 3 hours, I had to go find Juan to ask what was going on. He said it would be about 10 more minutes and then it took another hour. I asked again and he said it was being 'tagged up' but then I saw someone working on the taillight. I don't understand why what they did took so long and why I had to go find Juan every time to get an update. I understand places are understaffed these days but that is no way to treat a loyal customer. More

by KERRILYNN_99 Verified Customer Verified Customer

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I always enjoy how they treat me and how well they take care of me and my car care of me and my car More

by KUNKOOSH Verified Customer Verified Customer

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The visit was good except customer expect warm greetings and pleasant gestures. I did not receive that. and pleasant gestures. I did not receive that. More

by MONA.REED39 Verified Customer Verified Customer

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