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Juan Orozco
Juan Orozco at Corwin Ford of Tri-Cities

Juan Orozco

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
262 Reviews
4.8

262 Reviews

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262 Reviews of Juan Orozco

November 20, 2025

Dealership Rating
Employee Rating

Having to call last minute to fix my truck. They took care as always and got me back n the road. Thank you More

by tcs71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Gutierrez, Kevin Cornejo, Noah Benavides, Demetrio Castaneda, Josue Alvarez

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Nov 20, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 18, 2025

Dealership Rating
Employee Rating

I’ve been coming there for the past 17 years with no complaints. Juan is great. More

by EVAN_MEACHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josue Alvarez

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Nov 18, 2025

Corwin Ford of Tri-Cities responded

Thank you for choosing Corwin Ford of Tri-Cities. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Angela Hancock, Service Manager

November 17, 2025

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Employee Rating

Recall service on my F250. Juan explained the process and kept me informed on progress. More

by JWOOD18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Nov 17, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

Nov 17, 2025

JWOOD18 responded

Recall service on my F250. Juan explained the process and kept me informed on progress.

November 11, 2025

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Employee Rating

Very professional and friendly service. Make you feel important and that we are satisfied with their service. Gave it only 4 stars due to unable to reach by phone at times to make appoint More

by JSALAZAR17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler, Kevin Cornejo, Noah Benavides

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Nov 11, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Angela Hancock, Service Manager

November 03, 2025

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Employee Rating

Dropped off vehicle around lunch. By 6:00 got phone call saying CV axle on both sides was replaced More

by KJONES36
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Nov 03, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

October 31, 2025

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Employee Rating

Juan is an excellent service writer that does a great job. He went over my service in detail and answered all of my questions. He even went to ask the technician questions he was not sure about. Great jo More

by ERPERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2025

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

October 27, 2025

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Employee Rating

Always friendly and professional. I have been able to get information back in a timely manner about company vehicles More

by KJONES36
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Oct 27, 2025

Corwin Ford of Tri-Cities responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Corwin Ford of Tri-Cities. We look forward to having you as one of our valued customers for many more years to come! Angela Hancock, Service Manager

October 21, 2025

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Employee Rating

All was good. Thank you Juan always takes good care of me and my vehicles. Work was done satisfactory More

by SDEAN2
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Oct 21, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

October 20, 2025

Dealership Rating
Employee Rating

Great turnaround and communication kept me up to date through the whole time my vehicle was there More

by JOEY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Angela Hancock, Service Manager

October 18, 2025

Dealership Rating
Employee Rating

Quick, courteous and informative encounter. Kevin was on the ball with the entire transition. Very helpful throughout. Great experience. More

by dpodszus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cornejo

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Oct 18, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

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