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Juan Orozco
Juan Orozco at Corwin Ford of Tri-Cities

Juan Orozco

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
268 Reviews
4.8

268 Reviews

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268 Reviews of Juan Orozco

December 08, 2025

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Employee Rating

Did Not honored warranty, promise to get back to me with a solution after I pay, they never got back to me very disappointed More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cristian Mendez

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Dec 10, 2025

Corwin Ford of Tri-Cities responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Jose, and hopefully, we can get to the bottom of this. Angela Hancock, Service Manager

December 06, 2025

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Employee Rating

Juan worked us in without an appointment and took great care of us. Corwin is the best More

by DANO6
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Dec 06, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

November 29, 2025

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Employee Rating

Fast, friendly Juan was very professional and kept me very informed about my vehicles stay there More

by DOLLYBUG13
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Nov 29, 2025

Corwin Ford of Tri-Cities responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Corwin Ford of Tri-Cities. We look forward to having you as one of our valued customers for many more years to come! Angela Hancock, Service Manager

November 29, 2025

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Employee Rating

Poor with little to no communication. Communication was too little too late. After calling and texting the number given for updates, I resigned myself that you would have the car as long More

by Jason.guin
Recommend Dealer
No

Other Employees Tagged: Juan Orozco

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Nov 30, 2025

Corwin Ford of Tri-Cities responded

Thank you for bringing this to our attention, Jason, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Angela Hancock, Service Manager

November 27, 2025

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Employee Rating

Fantastic prompt service with attention to detail Juan kept me updated throughout the process and identified a couple other issues that needed attention. I truly appreciate their expertise More

by "Always a Ford Girl"
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Nov 27, 2025

Corwin Ford of Tri-Cities responded

Thanks for sharing your thoughts about your experience with Corwin Ford of Tri-Cities. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

November 25, 2025

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Need to expand the service department. It took a week to get my rig looked at More

by BRUCEHALL99352
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Corwin Ford of Tri-Cities responded

Thank you, Bruce, for sharing about your experience with Corwin Ford of Tri-Cities. We are sorry to hear about the delay and apologize for any inconvenience. Please don't hesitate to reach out to us directly if you would like to discuss your experience in more detail, or if you need further assistance. Angela Hancock, Service Manager

November 20, 2025

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Employee Rating

Having to call last minute to fix my truck. They took care as always and got me back n the road. Thank you More

by tcs71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Gutierrez, Kevin Cornejo, Noah Benavides, Demetrio Castaneda, Josue Alvarez

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Nov 20, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 18, 2025

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Employee Rating

I’ve been coming there for the past 17 years with no complaints. Juan is great. More

by EVAN_MEACHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josue Alvarez

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Nov 18, 2025

Corwin Ford of Tri-Cities responded

Thank you for choosing Corwin Ford of Tri-Cities. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Angela Hancock, Service Manager

November 17, 2025

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Employee Rating

Recall service on my F250. Juan explained the process and kept me informed on progress. More

by JWOOD18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Nov 17, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

Nov 17, 2025

JWOOD18 responded

Recall service on my F250. Juan explained the process and kept me informed on progress.

November 11, 2025

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Employee Rating

Very professional and friendly service. Make you feel important and that we are satisfied with their service. Gave it only 4 stars due to unable to reach by phone at times to make appoint More

by JSALAZAR17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler, Kevin Cornejo, Noah Benavides

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Nov 11, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Angela Hancock, Service Manager

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