Juan Orozco
Juan Orozco at Corwin Ford of Tri-Cities

Juan Orozco | Page 2

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
306 Reviews
4.8

306 Reviews

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306 Reviews of Juan Orozco

April 20, 2026

Dealership Rating
Employee Rating

I went for an issue with the engine which was under warranty. Juan explained the process and next steps. I was there from 730 am to 430 pm, and it was a long day. Everyone was helpful. More

by STEPHANIE.RAY0
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

Apr 20, 2026

Corwin Ford of Tri-Cities responded

It’s wonderful to know Juan was able to explain the warranty process for your Ford F-150. We appreciate your patience during the comprehensive service and are pleased our team was helpful throughout your visit. Angela Hancock, Service Manager

April 19, 2026

Dealership Rating
Employee Rating

Very helpful fast and friendly! And we would defiantly come back for service! The Service department was friendly! More

by susanwadlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josue Alvarez

Apr 19, 2026

Corwin Ford of Tri-Cities responded

Thank you for sharing how helpful, fast, and friendly our service team was. We’re glad your Ford Escape is running smoothly after its visit. We look forward to assisting you again. Angela Hancock, Service Manager

April 18, 2026

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Employee Rating

They tried to overcharge me for a brake system bleed and refill, the average cost for the service is $150 to $200 but they try to charge me $280. More

by r.sebo
Recommend Dealer
No

Other Employees Tagged: Juan Orozco

Apr 22, 2026

Corwin Ford of Tri-Cities responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for you to send us your contact information so that we can reach out and address your concerns? Thank you for your time, and hopefully, we can get to the bottom of this. Angela Hancock, Service Manager

April 18, 2026

Dealership Rating
Employee Rating

Juan’s performance has been consistent and commendable. He demonstrates strong initiative, attention to detail, and a commitment to achieving team goals. His ability to adapt to challenges and contribute e More

by COOLMEE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2026

Corwin Ford of Tri-Cities responded

What a pleasure to hear about Juan’s strong initiative and attention to detail during your Ford service. We’re glad he arranged pickup and drop-off and kept you informed throughout the repair. Your feedback inspires our team to maintain that level of attentive care. Angela Hancock, Service Manager

April 17, 2026

Dealership Rating
Employee Rating

Quality customer orientated service and repairs. Always a pleasure to do business with them! THANK YOU TEAM CORWIN More

by Scott
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

Apr 17, 2026

Corwin Ford of Tri-Cities responded

It’s wonderful to know our team delivered attentive service and quality repairs on your Ford. Juan and the rest of our service crew appreciate your kind remarks and look forward to assisting you again. Angela Hancock, Service Manager

April 17, 2026

Dealership Rating
Employee Rating

As usual, Alan is superb to deal with. !! We have purchased many vehicles with him throughout the years, He is a true professional and very detailed oriented. More

by CKILK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alan Denhoed, Jared Hancock, Estefania Vargas , Landan in accessories, he is also awesome to deal with!!

Apr 17, 2026

Corwin Ford of Tri-Cities responded

It’s wonderful to hear that Alan’s professionalism and attention to detail impress you time after time. Thank you for trusting us with your vehicle purchases over the years and congratulations on your new Ford F-450. Please feel free to reach out if we can assist you with anything else. Niko Armijo, General Manager

April 16, 2026

Dealership Rating
Employee Rating

Everything went fine, communicated additional work before performing it so no surprises Service could probably wash the truck when it's done but not a deal breaker More

by Justindmack17
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

Apr 16, 2026

Corwin Ford of Tri-Cities responded

It’s great to hear our team kept you updated on the extra work needed. We appreciate the suggestion about offering a complimentary truck wash and will pass it along. Thank you for trusting us with your Ford F-150. Angela Hancock, Service Manager

April 15, 2026

Dealership Rating
Employee Rating

I am very pleased with all the services of my vehicles that Corwin Ford takes care of. Everyone is very nice and gets the problems solved. Special Thanks to Jaun my service manager. More

by MARYBEST0
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

Apr 15, 2026

Corwin Ford of Tri-Cities responded

Delighted to know our team resolved your Ford Flex issues promptly and that you felt well cared for. Juan is grateful for your kind words. Thank you for trusting us with your vehicle. Angela Hancock, Service Manager

April 14, 2026

Dealership Rating
Employee Rating

Every encounter I've had with Corwin ford has been great! 6th vehicle and counting! More

by GENTRYTHORPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

Corwin Ford of Tri-Cities responded

Thank you for coming back again and trusting us with your Ford F-150 service. It means a lot that you’ve chosen us for your sixth vehicle. We look forward to supporting you on your next visit. Angela Hancock, Service Manager

April 13, 2026

Dealership Rating
Employee Rating

Juan provide excellent customer service Juan provided excellent customer service and communication. He kept me up-to-date and went above and beyond to make sure that I was taken care of thank you for alw More

by BILLYHALEY3
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

Apr 13, 2026

Corwin Ford of Tri-Cities responded

Thank you for sharing your experience with Juan. We’re delighted he kept you informed and went the extra mile during your Ford Explorer service. Please let us know if there’s anything else we can help you with. Angela Hancock, Service Manager

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