Juan Pena | Page 3

Review of process Haven't received my 350 gift cards for test drive and purchase yet and was supposed to be mailed out almost 2 weeks ago. That's frustrating. I should Haven't received my 350 gift cards for test drive and purchase yet and was supposed to be mailed out almost 2 weeks ago. That's frustrating. I should get them and hope they honor what they did for others. Other than not receiving my gift cards yet it was a good experience. More

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RUINED CAR BUYING EXPERIENCE I walked into your dealership at about 4pm on March 14, 2017 knowing exactly what i wanted with a check from my bank prepared to buy a car from your d I walked into your dealership at about 4pm on March 14, 2017 knowing exactly what i wanted with a check from my bank prepared to buy a car from your dealership. I sat at your dealership for 4 hrs before your sales manager finally found the car i wanted at the price i wanted except it didn't have leather seats or tinted windows, which were to be installed the next day. I had a $25,000 check but the check was at my home which was 40 mins away in Baytown. It wàs 9 pm and they were adamant about having the check before they could say that that specific car was mine so they had the salesman, who was actually very pleasant, compared to everyone else i had to deal with, follow me 40 mins to my private residence for me to get the check drive me back to the dealership with the check, and bring me back home. This ended up becoming an 1 1/2 hr journey becauae they obviously didn't trust me to come the next day with the check. When arrived at the dealership at 11pm, only one person was still there and he had me signing incorrect documents. When i asked him about my copies of what i was signing, he said that everything would be sent to my bank. When i returned the next day to get the loaner car given to me until my car was ready, i had to resign all of the papers i signed the day before because it had the wrong vehicle listed on them. Buying a new car is supposed to be an exciting and wonderful experience and other than the fact that i love my new car, Ron Carter RUINED my car buying experience and i would never, ever recommend anyone buy a car at Ron Carter!!!! More

by ajoy32775 Verified Customer Verified Customer

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PURCHASE EXPERIENCE Great experience.....friendly and courteous at all times. Juan was an excellent salesman, no pressure, very friendly....I am very please with my new Great experience.....friendly and courteous at all times. Juan was an excellent salesman, no pressure, very friendly....I am very please with my new 2017 Hyundai Tucson. More

by sljb0 Verified Customer Verified Customer

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2017 Elantra I love my car! I love the features. My only problem is that I just need you to pay off my trade in. I am considered seriously delinquent on my paymen I love my car! I love the features. My only problem is that I just need you to pay off my trade in. I am considered seriously delinquent on my payment for the car that I traded in to you. More

by melissaharper1 Verified Customer Verified Customer

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new car it was a great experience buying a new car from ron carter, I would have like to understand the deal that was made on my behalf and or received copies it was a great experience buying a new car from ron carter, I would have like to understand the deal that was made on my behalf and or received copies of the new deal but over all it was a great deal and I am very happy with my new car. More

by angelarobertson Verified Customer Verified Customer

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NIghtmare for senior on fixed income. Sad, sad, sad. Final price should be shown and explained instead of focusing on monthly payment and adding on extra months to get payment down. Peopl Sad, sad, sad. Final price should be shown and explained instead of focusing on monthly payment and adding on extra months to get payment down. People get stressed when purchasing vehicles. Vehicles should be offered that the person can afford .(used, or less expensive). I mentioned this in the beginning but seemed a new vehicle was focused on. A 2016 would have been fine or a demonstrator. I signed something not really explained ( my fault). I know everyone must make a living and have families but this deal seems totally off to me. More

by bjrichards919 Verified Customer Verified Customer

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Great experience Juan was great to work with and had everything to go for us when we got there. We love our new car and would recommend anyone to go see him. Thank y Juan was great to work with and had everything to go for us when we got there. We love our new car and would recommend anyone to go see him. Thank you. More

by tmitchell3 Verified Customer Verified Customer

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12:40 pm . The services provided by the greeting staff, your Salesman, Juan Pena and your Finance Manager, John Hewitt were nothing but the best. I would rec . The services provided by the greeting staff, your Salesman, Juan Pena and your Finance Manager, John Hewitt were nothing but the best. I would recommend Ron Carter Cadillac, Hyundai, Saab dealership to anyone of my relatives or friends. There were some the kindest and most helpful of any dealership that I have dealt with. Thank you again for all. Great automobile. More

by sell50 Verified Customer Verified Customer

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Great place to buy a car Enjoyed working with the dealership. The salesperson is easy to work with. The finance person is excellent and explained to me my options. Will defini Enjoyed working with the dealership. The salesperson is easy to work with. The finance person is excellent and explained to me my options. Will definitely come back. More

by candaba1215 Verified Customer Verified Customer

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Great place to buy any auto Nice friendly place... Would recommend others and family to buy here... Good prices, nice cars and trucks and very friendly employees that work here.. Nice friendly place... Would recommend others and family to buy here... Good prices, nice cars and trucks and very friendly employees that work here... Everyone always ask if I've been helped or ask if I needed anything... More

by chambers76567 Verified Customer Verified Customer

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