Juan Sanchez | Page 4

Sandra is very courteous, professional, polite and keeps you informed. Returns call timely. Thank You, Paul A Santillan you informed. Returns call timely. Thank You, Paul A Santillan More

by SANTILLANKATY Verified Customer Verified Customer

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Juan in service was very polite. He took good care of my needs and my car was ready when promised. He took good care of my needs and my car was ready when promised. More

by sonjakwest Verified Customer Verified Customer

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I don’t want to fill out surveys so stop this. I pressed the stars above I pressed the stars above More

by WAYNE40 Verified Customer Verified Customer

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Five stars all around - thank you Juan and team for an outstanding experience - super technology and pleasant staff focused on customer experience. outstanding experience - super technology and pleasant staff focused on customer experience. More

by KDSTGEORGE Verified Customer Verified Customer

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Fixed key connection with help of Bobby who was awesome. Appreciate his support of the service advisor. Appreciate his support of the service advisor. More

by sosparks1 Verified Customer Verified Customer

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I finished school an along time ago, and I am not really interested in being given an assignment with a minimum length at this point. Whoever came up with this idea is out of their minds. Please stop it. interested in being given an assignment with a minimum length at this point. Whoever came up with this idea is out of their minds. Please stop it. If I have something to say, I’ll say it without your minimums. Good grief. Great dealer btw, and Juan was great as well. More

by MDICKEY Verified Customer Verified Customer

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I live in Los Angeles and needed to visit the dealership because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( fi because I made an appointment with the Product specialist (Bob ) , thank Orlando ( sales person ),gratitude for a smooth transaction by Gilbert ( finance ) and to the lady who is the side kick to Certified BMW and a big player for overall finance . The Queen no ?! Savannah . Ran into Gary who delivered my car . A last minute fix on my car for a pressure issue,which was attended by Bryan . Folks it’s Saturday - service closes at 2 pm . This time Bryan coordinated with all of the above to fix the issue .Who does that ? - only people who or persons that care . Then being the starving pig that I am , at that hour lunch was brought to me by the receptionists at service and the front desk . On top of that 3 ladies got me an ice tea ! I was ordained the Pasha! I was seduced by the BMW accessories store . The guy (Juan) was helpful with recommendations and I willingly opened my wallet to the tune of $350 . The space (showroom) is so clean , littered with Orchids and static BMW displays, that adorn the floor . I ask myself and you why wouldn’t you want a relationship with BMW of Palm Springs ? It would be madness not to have one - in fact my car will always be serviced by them( yes I will drive it 2.45 hrs) ,but I’ll have to be patient about an upgrade in vehicle in due time . Little did any of the persons described have any idea that I was looking for a corner of real estate in the showroom ,where I could possibly move in! When you get waited on hand and foot like I did why wouldn’t I look for my own spot. This is very much a business that is about people that communicate and care . Oh btw they sell beautiful BMWs! Caution to the wind - this looks like an Influencer comment but I’m not, nor was I compensated for my true words. Better sign off .. my fingers are starting to ache typing in this small box. More

by jonathantudor Verified Customer Verified Customer

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Excellent service, friendly staff, car ready as promised. Lyft driver was on time and good service. Lyft driver was on time and good service. More

by davidbrucejackson76 Verified Customer Verified Customer

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Juan is very friendly, responsive and knowledgeable. It is always a pleasure to work with him. It is always a pleasure to work with him. More

by Woodward Verified Customer Verified Customer

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Juan is an excellent Service Manager. He is professional and caring. He strives for excellence. He always works to put the customer first. He explains everything and works to provide He is professional and caring. He strives for excellence. He always works to put the customer first. He explains everything and works to provide what is expected from BMW! He is the best Service Manager I have ever had! Thank you Juan! He should be in Management as he strives for excellence for BMW. As a previous manager for the Govt I promoted many individuals. Juan has the characteristics I looked for! He’s the best! I had an excellent experience. Molly was very nice as well! Thank you BMW! And “Thank you Juan!” More

by bertaemme Verified Customer Verified Customer

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