Shout out to Juan as well, who helped us out a lot.
Thank you so much!
Thank you so much!
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by DOVSFRIEDMAN
Jul 27, 2025 -
Royal Kia responded
Thank you for your wonderful review! We're thrilled to hear that Juan provided you with great assistance. At Royal Kia, we strive to offer the best service possible, and we're glad we could help you. We hope to see you again soon!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Juan Vasquez at Royal Kia of Tucson is hands down the
best salesperson we’ve ever worked with! From the moment we walked in, he was incredibly attentive, listening to our needs and working tirelessly to
best salesperson we’ve ever worked with! From the moment we walked in, he was incredibly attentive, listening to our needs and working tirelessly to find the perfect vehicle that fit both our budget and physical requirements. The entire process was an absolute breeze—painless, stress-free, and dare I say, enjoyable! Juan went above and beyond, setting up everything so we could complete all the paperwork from the comfort of home. When we arrived to pick up the car, it was ready to go, and we were in and out with wet signatures in just 15 minutes! The efficiency was unreal. Juan and the entire team at Royal Kia of Tucson are phenomenal—top-notch service, genuine care, and a truly amazing experience. If you’re in the market for a car, Juan’s your guy, and Royal Kia is the place to go!”
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by Keith and Candice Rogers
Mar 28, 2025 -
Royal Kia responded
Thank you so much, Keith and Candice, for your wonderful review! We are thrilled to hear about your positive experience with Juan at Royal Kia of Tucson. It’s fantastic to know that he was able to meet your needs and make the car-buying process so enjoyable and efficient for you. Your kind words reflect our commitment to providing top-notch service, and we appreciate you sharing your experience. We look forward to serving you again in the future!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Everyone in Royal Kia was very kind and willing to help.
They don't push customers and diligently answer all questions. I was very happy throughout the whole process.
They don't push customers and diligently answer all questions. I was very happy throughout the whole process.
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by Si Park
Other Employees Tagged:
William Ploetz
Oct 25, 2024 -
Royal Kia responded
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team at Royal Kia. Our goal is to provide a welcoming and supportive environment for all our customers, and it’s great to know we achieved that with you. We look forward to assisting you again in the future!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Non-commissioned sales makes it feel less stress and no
competitive atmosphere. Excellent facilities!
Juan Vazquez, lease expert, was very easy to work with!! Excellent representative of Royal KIA d
competitive atmosphere. Excellent facilities!
Juan Vazquez, lease expert, was very easy to work with!! Excellent representative of Royal KIA dealership.
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by Lord Byron
Jul 30, 2024 -
Royal Kia responded
Thank you for the kind words and 5-star review! I am thrilled to hear that you had a stress-free experience with us at Royal Kia. I appreciate your recognition of our excellent facilities and our team member, Juan. I hope to see you again soon for all your automotive needs!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Dealer was initially difficult to contact.
Some of the contact forms failed so I submitted several requests. I did finally receive a response from a salesperson with a decent quote. I notified
Some of the contact forms failed so I submitted several requests. I did finally receive a response from a salesperson with a decent quote. I notified them I would be reviewing the numbers and would get back to them. Within a few days I reached back out to negotiate some of the numbers to close the deal and was completely ghosted. I sent multiple emails and never received a response. A simple "no, this is our best price" would have at least given me some respect for their team, but completely ignoring a customer is downright rude.
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by None
Jun 21, 2024 -
Royal Kia responded
I appreciate your feedback about the challenges you faced contacting us at Royal Kia. It's important to us that every customer receives a high standard of service. Please reach out to me directly so I can investigate what happened and work towards a happy outcome. Thank you for sharing your thoughts with us and I look forward to speaking with you.
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Had a very positive experience at this dealership.
Low pressure, calm, and friendly staff. I purchased a used Kia Niro Plug-in Hybrid. They turned what could have been stressful ordeal into a good
Low pressure, calm, and friendly staff. I purchased a used Kia Niro Plug-in Hybrid. They turned what could have been stressful ordeal into a good day.
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by EK
Apr 24, 2024 -
Royal Kia responded
I sincerely thank you for going out of your way to write this review about Royal Kia. I try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new vehicle. If you have any further needs, please come back to see us.
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Best service friendly staff very surprised and my wife
thanks you for the flowers, thank you
thanks you for the flowers, thank you
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by davepowell00
Other Employees Tagged:
David Hernandez
Jan 24, 2024 -
Royal Kia responded
Dave, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
2 years ago we purchased a previously owned Toyota Tundra
2017 at Royal Tucson AutoMall location. It was pleasant, effecient and took a minimum amount of time. Excellent service since. Those reasons are why
2017 at Royal Tucson AutoMall location. It was pleasant, effecient and took a minimum amount of time. Excellent service since. Those reasons are why we chose to purchase another vehicle at Royal Kia.
Steven Saul went right to work once we selected a vehicle. Steven was very thorough to go over all details with us clearly. My husband & I have been married 51 years and purchased several vehicles. We both agree that this transaction was even better than our transaction 2 years ago, which was a pretty good one. It's so refreshing and encouraging to have experienced 2 of our best vehicle transactions at Royal dealerships.
Thank you Steven Saul and Royal Kia!
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by sb_herring
Other Employees Tagged:
Steven Saul
Dec 05, 2023 -
Royal Kia responded
Thank you for your loyalty to our dealership and for taking the time to write this review. Our team's sales excellence is always consistent, and I’m glad your experience with them supports that. We aim to turn every person that visits us into a repeat customer.
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Dec 03, 2023 -
sb_herring responded
2 years ago we purchased a previously owned Toyota Tundra 2017 at Royal Tucson AutoMall location. It was pleasant, effecient and took a minimum amount of time. Excellent service since. Those reasons are why we chose to purchase another vehicle at Royal Kia.
Steven Saul went right to work once we selected a vehicle. Steven was very thorough to go over all details with us clearly. My husband & I have been married 51 years and purchased several vehicles. We both agree that this transaction was even better than our transaction 2 years ago, which was a pretty good one. It's so refreshing and encouraging to have experienced 2 of our best vehicle transactions at Royal dealerships.
Thank you Steven Saul and Royal Kia!
Great customer service and very welcoming location.
They helped and attended every need of mine.
They helped and attended every need of mine.
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by Arinella Sierra
Other Employees Tagged:
William Ploetz, Dylan Swanson
Nov 03, 2023 -
Royal Kia responded
Thank you for leaving us this great review, Arinella! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
I came in to see a truck I wanted to test drive and it
was it great condition and just recently had a price drop on it. Juan and Don where great! Made everything so smooth and easy to get into my new truc
was it great condition and just recently had a price drop on it. Juan and Don where great! Made everything so smooth and easy to get into my new truck.
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by Jose Caballero
Other Employees Tagged:
Donovan Wallace
Aug 18, 2023 -
Royal Kia responded
I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future.
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com