Juana Teran
Juana Teran at Bill Kay Buick GMC

Juana Teran | Page 5

Certified Buick | GMC Sales Consultant

Bill Kay Buick GMC

2300 Ogden Ave
Downers Grove, IL 60515

Contact Me
5.0
60 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

5 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

5.0

60 Reviews

Write a Review

60 Reviews of Juana Teran

October 21, 2023

Dealership Rating
Employee Rating

Mari friendly environment and they take your their time is playing in the process of buying a car More

by MSTORRES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randall Caldwell, Scott Spisak

Oct 23, 2023

Bill Kay Buick GMC responded

Hi, thank you for the high star rating!

July 02, 2023

Dealership Rating
Employee Rating

Very good service nice experience he explained the questions I have very well and he is very knowledgeable thanks . More

by chelorealty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ernie Spellman , Brandon Dahlgren, Tommy Fakhoury, Scott Frank, Joseph Genna, Joe Haga, John Marcus, Patrick Meyers, Rick Vanderlaan, I don’t know the names

Jul 03, 2023

Bill Kay Buick GMC responded

chelorealty Hi, we're happy you found our staff to be so supportive during your experience here at Bill Kay Buick GMC.

April 21, 2023

Dealership Rating
Employee Rating

No words to describe my frustration/disappointed with a 2018 TERRAIN that I brought there More

by mlsavon@yahoo.com
Recommend Dealer
No
Apr 21, 2023

Bill Kay Buick GMC responded

I would like to hear more about your buying experience with us. Please call me DONNIE JORMAN customer relations Manager at 630-969-3200 Ext 1221.

February 11, 2023

Dealership Rating
Employee Rating

Everyone in the dealership was super friendly and personable. They made sure we were happy every step of the way. Kaila was super helpful and understanding. I would definitely recommend her! More

by zariasheedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ernie Spellman , Randall Caldwell, Kaila Czarnecki, Brandon Dahlgren, John Marcus, Patrick Meyers

Feb 13, 2023

Bill Kay Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience!

January 12, 2023

Dealership Rating
Employee Rating

When I was searching for a vehicle on line Juana answered me and email me the information she was helpful from the beginning to the end of my sale More

by mrfunzy71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randall Caldwell

Jan 17, 2023

Bill Kay Buick GMC responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 26, 2022

Dealership Rating
Employee Rating

Excellent salespeople, they have good communication with customers.Mr Juana excellent person. I recommend the dealer. More

by SORIANOSILVIA17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randall Caldwell

Nov 28, 2022

Bill Kay Buick GMC responded

Thank you for your very kind words and fantastic rating.

November 14, 2022

Dealership Rating
Employee Rating

Juana Teran is a very nice person, she worked beyond her working hours despite her long day, to help me out to get a car. Whatever I got from her email they were all it is. She is true and honest. Very nic More

by jayne_rvr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randall Caldwell

Nov 14, 2022

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

October 07, 2022

Dealership Rating
Employee Rating

Well we bought our new used car that appears to have not had a certified check done on it. As my husbands pulling it out of the parking lot and turning onto the side street to go home the check engine light More

by tinabhca01
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Randall Caldwell, Joe Haga, John Marcus

Oct 10, 2022

Bill Kay Buick GMC responded

tinabhca01 we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please if you could call me Donnie Jorman customer relations Manager at 630 969-3200 Ext. 1221

August 28, 2022

Dealership Rating
Employee Rating

Sales staff was very helpful,knowledgeable and friendly. Nice selection of cars trucks and SUV'S. I think we found our new dealership. More

by taylor.bill
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Bryan, Randall Caldwell

Aug 31, 2022

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 26, 2022

Dealership Rating
Employee Rating

The manager Randell has very bad attitude . .castellated with removing the vens after financial company paid them. They tell lies of the down payment … More

by Joanamarlen0215
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Randall Caldwell

Jul 27, 2022

Bill Kay Buick GMC responded

We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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