Juanito Hernandez

The process was as quick and easy as it could possibly be. Everyone was attentive, courteous and efficient. Thank you to all. be. Everyone was attentive, courteous and efficient. Thank you to all. More

by RALPHBRANNEN Verified Customer Verified Customer

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Great customer service so I could get my car 2025 RX hybrid 350 premium very fast Thank you very much. Especially Juanito, Richard, John. Very nice. Keep going on ! hybrid 350 premium very fast Thank you very much. Especially Juanito, Richard, John. Very nice. Keep going on ! More

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Juanito, Richard, John. They all are great customer service. We really appreciate. Thank you very much ❤️ 😊 They all are great customer service. We really appreciate. Thank you very much ❤️ 😊 More

by Tweety Verified Customer Verified Customer

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Getting a new vehicle can be a stressful experience, but Juanito made it a smooth process. I really appreciated all his help with getting me into a new car. Arthur was also great to work with. Overall, I co Juanito made it a smooth process. I really appreciated all his help with getting me into a new car. Arthur was also great to work with. Overall, I couldn't be happier with the experience at Jim Falk and I would gladly recommend them to anyone looking to get a new car. More

by SHANE CHASTANG Verified Customer Verified Customer

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Great experience no back and forward buy my car from home everything was done with professional team Thank you everything was done with professional team Thank you More

by ART Verified Customer Verified Customer

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Juanito did an excellent job. Thank you for being patient and transparent through the process. Thank you for being patient and transparent through the process. More

by TJACKSON2004 Verified Customer Verified Customer

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Juanito excelled with personal service and was able to locate the vehicle that I purchased locate the vehicle that I purchased More

by CVSAUCEDA Verified Customer Verified Customer

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They are making it an easy process to purchase the vehicle from another state and have no issues explaining laws and rules I am not familiar with since I am accustom to the rules and laws in my state. vehicle from another state and have no issues explaining laws and rules I am not familiar with since I am accustom to the rules and laws in my state. More

by MDDM1994 Verified Customer Verified Customer

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Great service. Attentive sales associate. And fair value pricing. Deal took a little longer Jan I liked but it’s All good Attentive sales associate. And fair value pricing. Deal took a little longer Jan I liked but it’s All good More

by SEANKARAGOZ Verified Customer Verified Customer

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I purchased a vehicle from Jim Falk Lexus of Beverly Hills last month, and I deeply regret my decision. Despite completing the purchase and promptly making payment, I am now unable to drive the car beca Hills last month, and I deeply regret my decision. Despite completing the purchase and promptly making payment, I am now unable to drive the car because the dealership has failed to send the necessary paperwork to the DMV. This has left me with a car I can't legally use, and to make matters worse, I am stuck in an endless loop of frustration. This was an out-of-state purchase, which means I can't simply walk into the dealership to resolve the issue. I've tried calling multiple times, but no one at Jim Falk Lexus of Beverly Hills is taking my calls or returning my voicemails. The lack of communication and disregard for their customers' time and money is unacceptable. Lexus Corporation, you should be ashamed of the poor service being provided by your dealership. This experience has severely tarnished my view of the Lexus brand. I expected a high level of service, but instead, I've been met with negligence and incompetence. I urge anyone considering purchasing a vehicle from Jim Falk Lexus of Beverly Hills to think twice. The stress and inconvenience this dealership has caused me are simply not worth it. More

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