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Judy Deems
Judy Deems at DCH Wappingers Falls Toyota

Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
339 Reviews
4.8

339 Reviews

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339 Reviews of Judy Deems

August 30, 2026

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Employee Rating

Very satisfied customer service, professional service and good communication, inviting environment, not too long of a wait More

by ADAMA_KEIBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad you were satisfied with our professional service, clear communication, and welcoming environment. We also appreciate you highlighting the short wait time. We look forward to serving you again!

August 29, 2026

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Employee Rating

I am appreciative of this site because I wasn't able to make my original appointment and the people here were able to accommodate me later in the day. This made me feel good about this location and the peo More

by GARANDERIC
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Aug 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad our team was able to accommodate you later in the day after you couldn’t make your original appointment. We appreciate your flexibility and are happy we could make your visit a positive one!

August 29, 2026

Dealership Rating
Employee Rating

Every employee was polite and the building where my car was serviced was comfortable and bright. More

by GARANDERIC
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Aug 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad our team made you feel welcome and that you found our service facility comfortable and bright. We appreciate you choosing us and hope to see you again!

August 27, 2026

Dealership Rating
Employee Rating

Professional, courtesy, addressed and answered all my questions and issues with my car. Judy and the service were fantastic at handling all my cars needs. Thank you! More

by BRANGACCIOJ
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Aug 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great 5-star rating! We’re glad Judy and our service team provided professional, courteous care and took the time to address all your questions and your vehicle’s needs. We truly appreciate your kind words and will be sure to share them with Judy!

August 26, 2026

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Employee Rating

I went at 2 o'clock. I did not come out almost till 4:00. It does not take. Close to two hours for just an oil change. More

by aida0569
Recommend Dealer
No

Other Employees Tagged: Judy Deems

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Aug 26, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 14, 2026

Dealership Rating
Employee Rating

The waiting time for maintenance is very long The waiting time for maintenance is very long More

by JCPAINTER21
Recommend Dealer
No

Other Employees Tagged: Judy Deems

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Aug 14, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 13, 2026

Dealership Rating
Employee Rating

Service was better than it used to be. More personable and efficient. Improved from past experiences More

by LANDROVERANGEL
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Aug 14, 2026

DCH Wappingers Falls Toyota responded

Thank you for giving us another opportunity to serve you! We’re glad to hear you noticed the improvements in our service and that our team was more personable and efficient. Your feedback means a lot to us, and we look forward to continuing to provide you with an even better experience!

August 11, 2026

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Employee Rating

I came in for an inspection and other services. Couldn't get the inspection because system was down. It was Friday and I was told I would be called Monday to inform me when I could come back to get More

by BAKERROSALYNDE
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

Print
Aug 12, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

August 10, 2026

Dealership Rating
Employee Rating

Overall very good. Service didn't take long but getting an appointment was. The earliest time slot available was over a week away. More

by cmm0325
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

Print
Aug 10, 2026

DCH Wappingers Falls Toyota responded

We appreciate you taking the time to share your experience! We're glad your service was completed quickly, and we appreciate your patience with the wait for an available appointment. We hope to serve you again in the future!

August 01, 2026

Dealership Rating
Employee Rating

Judy was so helpful and even got me on my way earlier than expected and car is running great. More

by Crotherscoldspring
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

Print
Aug 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We're glad Judy was so helpful, got you back on the road ahead of schedule, and made sure your car was running great. We appreciate your business and look forward to your next visit!

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