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Judy Deems

Overview Reviews (351) Inventory (269)

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Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7

351 Reviews

Overview Reviews (351) Inventory (269)

4.7

351 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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351 Reviews of Judy Deems

September 20, 2026

Dealership Rating

Employee Rating

The dealership is quite efficient and accommodating. People are courteous. We always know what is going on with our car while in service. People are courteous. We always know what is going on with our car while in service. More

by Usnadog

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

Sep 20, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad our team is always courteous and keeps you informed while your vehicle is in service. We appreciate your continued business!

September 18, 2026

Dealership Rating

Employee Rating

My experience with the dealership was fantastic as it always is! Judy explained everything clearly and concisely. She made the experience exceptional! always is! Judy explained everything clearly and concisely. She made the experience exceptional! More

by rosannec55

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

Sep 19, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad Judy made your experience exceptional and took the time to explain everything clearly. We truly appreciate your continued support and business!

September 17, 2026

Dealership Rating

Employee Rating

Work was done quickly, very professional I would recommend to anyone to bring their vehicle in for service recommend to anyone to bring their vehicle in for service More

by KGDEVIL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

Sep 18, 2026 -

DCH Wappingers Falls Toyota responded

We’re glad your service was completed quickly and professionally! Thank you for your recommendation and for trusting our team with your vehicle.

September 17, 2026

Dealership Rating

Employee Rating

My first time meeting Judy Deems was a very pleasant experience she is professional without being cold, very helpful and clear communication. experience she is professional without being cold, very helpful and clear communication. More

by grchristine

Verified Customer

Service Price Transparency

Service Time

Recommend Dealer

Yes

Sep 17, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re glad Judy made your first experience with us so pleasant and provided helpful, clear communication. We truly appreciate your feedback!

September 16, 2026

Dealership Rating

Employee Rating

Judy is the best! No one else I would trust with my Car. Judy is very knowledgeable and has a lot of experience. The department would be lost without her very professi No one else I would trust with my Car. Judy is very knowledgeable and has a lot of experience. The department would be lost without her very professional and pleasant More

by Theresac528

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

Sep 17, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad Judy continues to provide knowledgeable, professional, and pleasant service. We truly appreciate your trust in her and our team!

September 16, 2026

Dealership Rating

Employee Rating

Judy was very helpful, great communication keeping me up to date on my car. Very helpful to date on my car. Very helpful More

by Greg.bringman

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

Sep 17, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the kind review! We’re glad Judy kept you informed and provided helpful, attentive service throughout the process. We appreciate your business!

September 10, 2026

Dealership Rating

Employee Rating

Dishonest I was charged $45 for a tire rotation and the service department never rotated my tires and charged me for a job. Never done. service department never rotated my tires and charged me for a job. Never done. More

by Caitlinn Mahar-Daniels

Verified Customer

Recommend Dealer

Other Employees Tagged: Judy Deems

Sep 10, 2026 -

DCH Wappingers Falls Toyota responded

Caitlinn, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 06, 2026

Dealership Rating

Employee Rating

Over charged. Work done we didn't want done. Held car for more than 24 hours was not offered a loaner. Parts overpriced Work done we didn't want done. Held car for more than 24 hours was not offered a loaner. Parts overpriced More

by RACHELVONWETTBERG

Verified Customer

Recommend Dealer

Other Employees Tagged: Judy Deems

Sep 06, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 03, 2026

Dealership Rating

Employee Rating

Caring, informative, trusting and knowledgeable Judy is a great service rep and made me feel comfortable getting my car repaired at DCH great service rep and made me feel comfortable getting my car repaired at DCH More

by Dawn Bivins

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

Sep 05, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad Judy provided knowledgeable, caring service and made you feel comfortable. We truly appreciate your trust.

September 02, 2026

Dealership Rating

Employee Rating

I thought they were very knowledgeable and called back when my truck was ready and Judy got me in soon as she could every time when my truck was ready and Judy got me in soon as she could every time More

by ROYAL6795

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 02, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad our team provided knowledgeable service and kept you informed when your truck was ready. We truly appreciate Judy’s dedication to getting you in promptly and your continued trust!

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